Ikara’s mission is to provide customers and service providers with a common view into the performance of key business processes, through a SaaS Platform that benchmarks and reports on customer experience & continuous improvement KPI’s in real time.Ikara’s customers are service providers (both internal and external) that have recognised there is a business requirement to move beyond using availability and capacity as the only explicit measure of business performance in defining if a service is working. (or not)Today business processes and technology are increasingly connected at an API level as well as at a network and infrastructure level. (internally and externally)Ikara solves the customer experience problem that occurs when each service vertical involved in supporting a business process, can’t define precise KPIs demanded of the vertical, to assure customer experience or continuous improvement initiatives. A problem that is on the rise as SD WAN and SaaS architectures occur more frequently. In this new world the “tried and true” availability metric offers very limited business process insight for customers demanding customer experience and continuous improvement.The Ikara platform allows customers and partners to define relevant operational and technical KPI’s for customer experience and continuous improvement initiatives spanning infrastructure, networks and applications, using the reporting tools they already own.