Opening 26th January 2024!

Managing Shoreditch and Nottinghill fitness studios

Working alongside the recruitment team to fill all positions for a new store openings in the UK and across Europe from store Manager to sales assistants.- Vetting CV's- Initial candidate phone screening- Secondary interviews (In country)- Ensuring all new candidates have the training the need before the store opens- Booking travel and training days for all new employees being sure that the training is given in the best location that suits the store they will be opening-… Show more Working alongside the recruitment team to fill all positions for a new store openings in the UK and across Europe from store Manager to sales assistants.- Vetting CV's- Initial candidate phone screening- Secondary interviews (In country)- Ensuring all new candidates have the training the need before the store opens- Booking travel and training days for all new employees being sure that the training is given in the best location that suits the store they will be opening- Being the first port of call for the first three months of a new store opening for any HR or Recruitment needs- Delivering training sessions Show less

Dual site Store Manager of Westfield Stratford and London Designer Outlet, Wembley.

I was employed by Dr Martens as Assistant Manager of their new flagship store on Oxford Street. The store has three trading floors and a team of 30 staff.Duties:- Supporting the Manager in the day to day running of the business, acting as first point of contact when the Manager isn’t available.- Customer Service is always the number one priority. Making sure the team and myself are constantly striving to deliver a 100% service record.- Staff Development. Doing monthly ‘Customer… Show more I was employed by Dr Martens as Assistant Manager of their new flagship store on Oxford Street. The store has three trading floors and a team of 30 staff.Duties:- Supporting the Manager in the day to day running of the business, acting as first point of contact when the Manager isn’t available.- Customer Service is always the number one priority. Making sure the team and myself are constantly striving to deliver a 100% service record.- Staff Development. Doing monthly ‘Customer Service Analysis’ to make sure all staff are continuously hitting our Mystery Shop criteria. Action plans are then discussed with each individual staff member to ensure a consistent result.- I am in charge of Stockroom Management. This involves checking stock levels compared to what’s received / sold. Making sure that all deliveries are accounted for and discrepancies questioned.- I, along with the Manager, have a big say in what product we decide to stock so it is key to keep an eye on what products are trending so we can maximise sales by increasing the level of popular stock and avoiding ordering too much dead stock. Show less

Vans- Assisting the Manager with the day to day running of the business. I also act as first point of contact when the Manager isn't available. - I am responsible for the training and growth of all staff members. This means monthly follow up's with staff to make sure they are achieving any targets/goals we may of set together and helping them progress within the business. If any Staff are not achieving the desired level we require on the shop floor then it is my job to find ways of… Show more Vans- Assisting the Manager with the day to day running of the business. I also act as first point of contact when the Manager isn't available. - I am responsible for the training and growth of all staff members. This means monthly follow up's with staff to make sure they are achieving any targets/goals we may of set together and helping them progress within the business. If any Staff are not achieving the desired level we require on the shop floor then it is my job to find ways of helping them over come any issues they may have.- To act as a communicator between Senior Management and the Shop Floor Supervisors to make sure all daily targets / objectives are laid out correctly.- From the end of September to the start of November I was sent to work as Acting Manager at the Cambridge branch whilst a permanent manager was recruited. This was an amazing experience for me having only been Assistant Manager within the company for 2 months to then be given the chance to manage a shop. The experience has given me even more hunger to move up the ranks at a Management level. Show less

Vans- To be a role model for staff in all areas of the shop floor, especially customer interaction.- I focus on being a communicator between head office, senior management and the shop floor, working with staff in order to grow sales. I achieve this by encouraging staff to read our daily KPI reports. Keeping track of sales throughout the day and letting staff know how far off target or over target we are - I created a staff incentive that is designed to push multi sales by rewarding the… Show more Vans- To be a role model for staff in all areas of the shop floor, especially customer interaction.- I focus on being a communicator between head office, senior management and the shop floor, working with staff in order to grow sales. I achieve this by encouraging staff to read our daily KPI reports. Keeping track of sales throughout the day and letting staff know how far off target or over target we are - I created a staff incentive that is designed to push multi sales by rewarding the staff member with the best average UPT (units per transaction) at the end of each month with a prize. This has seen our stores average UPT stay above our desired average for the past two months.- Since starting with the company at the flag ship European store on Carnaby Street, I have introduced a new shop floor lay out which is designed to push sales in areas which have been struggling. Since doing this we have seen a substantial growth in the sale of apparel when compared to last year's sales figures. This shop floor plan was then put into place throughout other Vans stores in the UK.- Along with Senior Management I help compile a weekly trade report that is sent to my District Manager. This consists of current weeks sales in all areas of the business compared to last year's figures. If there have been any problems over the week, what strategy I/Management team are taking to resolve them. Do our competitors have any offers or new stock that could affect our sales?- I have been selected by Senior Management to work in other stores throughout the country. I have worked in both the Birmingham and the Portsmouth store and I was also part of the Bristol shop fit in which I stayed three days after opening as Manager Support. All these experiences have given me a great amount of knowledge into the expectations of the company and also what is expected of me as an individual. Show less

- After six months at The Bank I was promoted to bar Supervisor. One of my duties as a supervisor was maintaining the standards of our cellar. I was very proud when I gained the bar ‘Master Cellarman' status. This shows the cellar and bar are completely up the Fullers standards, which means kegs and real ales are all stored correctly. The cellar and bar are both cleaned to a very high standard. At the time only 153 out of 367 pubs had managed this.- My job as supervisor was to strive for… Show more - After six months at The Bank I was promoted to bar Supervisor. One of my duties as a supervisor was maintaining the standards of our cellar. I was very proud when I gained the bar ‘Master Cellarman' status. This shows the cellar and bar are completely up the Fullers standards, which means kegs and real ales are all stored correctly. The cellar and bar are both cleaned to a very high standard. At the time only 153 out of 367 pubs had managed this.- My job as supervisor was to strive for exceptional customer care and quality as I was the main port of call for front of house.- After a further six months I was then promoted to the position; Taking control of weekly orders, planning ahead for busy period's e.g public holidays etc to make sure all of our best sellers were completely stocked up. I achieved this by keeping track of weekly sales and doing regular line checks to make sure our stock level matched what was on the system.- I had a big say in what new products we introduced to the bar. A big focus of mine was keeping track of ‘trending' products and new drinks on the market. Checking competitor activity - when comparing what my competitors in the area had to offer I noticed that no other bar was selling ‘Desperados' at the time. When I introduced this beer into our stock it became our number one selling bottled beer within a matter of weeks. - I was able to introduce such offers as ‘2 4 £10 cocktails' from Monday to Thursdays. This saw a huge jump in the amount of cocktails the bar made and also a very healthy growth in our mid-week sales.Courses I have done include - Health and Safety, Food Hygiene, Cellar Care, Bar Skills, Relief Management and First Aid. Show less