Ross Harben Email & Phone Number

Responsible for managing a number of the largest specialist retailers in the company portfolio.

Responsible for the management of numerous strategic accounts. Along side an ability to recognise and explore new channel opportunities and acquire new business this role requires extremely careful time management, a huge attention to detail, logical but creative thinking, the ability to work well alone and with others, as well as a huge personnel drive. An analytical and dedicated approach to all aspects of this business has helped me to succeed in this role as well as improve the sales process both for myself and those I work alongside

Managing the sales and distribution of numerous brands to a large and varied collection of accounts. As part of the role it was necessary to analyse accounts and sales data, recognise sales opportunities and fairly represent all brands within the company portfolio. As with previous roles maintaining a good rapport with customers was crucial, as was forming strong working relationships with other colleagues. Responsibilities included day to day sales, planning and time management while key skills included strong communication, creativity, a diverse product knowledge and perseverance.

Leicester, United Kingdom

A dedicated product trainer supporting a number of sales people from various aspects of the Bollin Group. The role revolved around delivering detailed product training to retail staff from a variety of business types. The success of this role depended on establishing good relationships with staff at all levels from area management to part timers. The key aim of the role was to increase brand awareness, staff knowledge and sell-through.

Responsible for the everyday running of one of the most successful stores under the Millet's fascia. The site had been managed by the same manger for over 25 years so the main aspect of this role was to bring the business in line with current working practices while maintaining its reputation for excellent customer service. During my time in this position I streamlined numerous working practices, increased efficiency and updated numerous working practices especially 'behind the scenes'.

Regional Trainer for the Blacks Leisure Group covering the Northern half of the UK. Responsible for 150 sites and delivering training on all aspects of store life from technical product training through to cash management and sales training. Although only in the role for a short period I was part of a number of large scale projects including the implementation of a new labour scheduling tool and the opening of three new flagship sites in central London, which represented a new direction for the group.

York, United Kingdom

This flagship store was opened in October 2007 with a huge focus on customer service, in-store display and technical equipment. As the biggest store within the Blacks fascia at the time the store required a large sales team. My main role was the management of this team. Responsibilities included staff rotas, cash management, shift management, and stock control (including Visual Merchandising, replenishment, and auditing).

Capel Curig

General day to day management of this small family owned store.Main responsibilities included technical sales with a large focus on footwear, stock management and cash handling.