Provide system/network/PBX support for the organization• Ensure day to day running of network/systems/helpdesk• Delegation, supervision and training of junior support techs• Providing 1st/2nd and 3rd level support to users• Plan, co-ordinate and implement various project solutions• Planning, Migration and Integration of New Company• Migrate Services, Users and Systems to ATR Domain• Planning, Installation and Configuration of Hyper-V Environment• Migration from VMWare 5.0 to Hyper-V• Planning, Installation and Configuration of Exchange 2016• Migration of Exchange 2010 to Exchange 2016• Planning, Installation and Configuration of Mitel ICP 3300 PBX• Migrate existing users from Avaya to Mitel• Planning, Installation and Configuration of SharePoint 2013• Migration of SharePoint Services 3.0 to SharePoint 2013• Planning, Installation and Configuration of SQL 2012 & 2014• Migration of Databases from 2005 to 2012 & 2014• Planning and Migration of Users to new facility• Coordinating providers (Comms/IT Facilities)• Migration of Users• Planning, Installation and Configuration of Dell EqualLogic SAN• Migration away from local storage to SAN• Decommission of Blackberry Enterprise Server 5.0 • Migration of users to Microsoft Phones• Planning, Installation and Configuration of WatchGuard Firewall• Configure logging and reporting• Write/Document IT procedures and policies • Work closely with key group personnel to identify where IT can provide support• SharePoint Lists instead of Excel Spreadsheets• SharePoint Flows / Charts for Business Management• Configuration of MasterNaut system to monitor vans• Use of InspHire software instead of Access DBs• Configuration of external portals for Certification

Provide system/network/PBX support for a global organization• Ensure day to day running of network/systems• Delegation and training of junior support techs• Plan, co-ordinate and implement various project solutions world wide• Physical to Virtual of servers• Hyper-V and VMware• Domain\Network migrations and integrations• Site to Site connections (WAN/MPLS/AVPN)• PBX Solutions – Design/Configuration/Testing• Avaya/Mitel to Cisco• Implementation of new software\hardware technologies• Exchange 2003 to Exchange 2010• Citrix to AppV• SharePoint Services to SharePoint 2010• Implementation of SAN (Compellent) storage• Navision to GP / GP to AX• Write/Document procedures to SOX/ITIL standard• Identified priorities and positive solutions by working closely with users

• Software and Hardware (to component level) support provided to numerous customers• PCs/Printers/Servers• Co-ordinate and support implementation of projects• Domain Migrations• Hardware Refreshes• Complete site build-outs