Ross Hodapp Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

- Maintained multiple 1st-party integrations for ecommerce-related externalapplications.- Implemented 3 1st-party integrations.- Learned Ruby on Rails and AWS systems as to handle millions of records per hour.

- Joined the Ecommerce Integrations team- Maintained multiple 1st-party integrations for ecommerce-related externalapplications.- Implemented 3 1st-party integrations.- Learned Ruby on Rails and AWS systems as to handle millions of records per hour

- Handled advanced technical situations as the lead product expert.- Interfaced with the development team on bugs and feature requests regardingpriority, troubleshooting details, and customer communication.- Created an application to bulk import historical records, enabling massive productvalue for new customers.

Greater Minneapolis-St. Paul Area

- Provided end-user technical support for the web app.- Handled escalated issues as a product expert.- Implemented a hierarchical ticketing system, which greatly improved inter-org andcustomer communication, response times, and ticket accuracy and speed.

Minneapolis, Minnesota

- Feature Development and Maintenance work as a Software Engineer on a corporate-focused web app for over 150 clients and combined millions of employees. Support an old Java Springboot web app as well as build new things in new frameworks like AngularJS. - Work with a small team of Developer peers and QA specialists in an Agile/Scrum method with 2-week.

- Support a variety of products with technical-focused expertise and product knowledge- Initialize new clients and handle custom requests from clients by being on the short-list for Production write access- Troubleshoot significantly advanced client issues

Greater Minneapolis-St. Paul Area

- Provide end-user technical support for a variety of products- both web/cloud and client-hosted- Use a ticketing system to track work

Minnetonka, MN

Handles the daily operations of the Geek Squad precinct.-Be main point of interaction for clients while their computers are in the shop-Manage computers coming in for work to be completed, preform any work listed, including but not limited to: -virus removal, software/OS install, tuneup, hardware installation, new computer setup, various advanced.

Minnetonka, MN

Clients bringing in their computers initially talk to a Consultation Agent. A fifteen to twenty minute consultation follows, finishing with the agent giving their recommendation.-Sell Tech Support, the Geek Squad membership-Perform quick fixes whenever possible-Provide recommendations and advice for the client's next course of action to fix a.

Teaching Assistant for introductory Python and Java courses (3 groups of students in Python and 1 group of students in Java over the course of 2 semesters).-Teach programming fundamentals to beginning, novice students.-Teach the Python language and other course material to students-Assist with questions and problems-Teach and inspire creative problem.

Greater Minneapolis-St. Paul Area

(Note: only during summer months)-Provide a quality exterior paint job for customer-Interact with the homeowner for daily updates and overviews-Provide additional maintenance and/or services related to the completion of the job-Complete the job in a timely fashion-Manage a team of 2-6 painters, as well as tools, supplies, and time-Manage 1-3 job sites.

Greater Minneapolis-St. Paul Area

-Return and exchange services-Best Buy credit card applications-advanced PoS usage-general customer service

Greater Minneapolis-St. Paul Area

-Point Of Sale operation-sell service and replacement plans, magazine subscriptions, and rewards cards-general customer service