Ross Jamieson Email and Phone Number

Generalist position within the European Headquarters of this global shipping company covering all areas of HR including:General HR Queries• Advising managers and staff on HR queries including absence management, disciplinaries, grievances, reward and benefits. To help the company avoid unnecessary legal liabilities.• Handled very sensitive grievancesRecruitment• Developed PSL with recruitment agencies, maintained strong working relationships• Successfuly renegotiated… Show more Generalist position within the European Headquarters of this global shipping company covering all areas of HR including:General HR Queries• Advising managers and staff on HR queries including absence management, disciplinaries, grievances, reward and benefits. To help the company avoid unnecessary legal liabilities.• Handled very sensitive grievancesRecruitment• Developed PSL with recruitment agencies, maintained strong working relationships• Successfuly renegotiated agency rates down• Conducted numerous interviews• Oversaw end to end recruitment procedure for numerous starters• Ensured up to date job descriptions for every role within the companyAppraisals and Training• Take ownership of performance reviews / appraisals including evaluating feedback and following up with addressing any training requirements.HR Systems• Ensuring maintenance of the ASR HR Pro Management system and the Time and Attendance System including producing reports, making relevant amendments and inputting new employees. • Ad hoc reporting on attendance, lateness, ethnic monitoring, employee relations issues etc• Auditing and monitoring of electronic and paper files• Responsible for creating reports from company-wide time and attendance systemAdministration• HR Administration (new starters, inductions, exit interviews, back to work interviews, gym memberships, contracts and contract addendums, probation, references, loans and medical reports). • Ensure that the recruitment and selection procedures are adhered to from start to end with relevant forms completed, regularly liaising with agencies. • Ensure interviews are conducted in a legally compliant manner with feedback given for each applicant. • Involved in organising company events such as xmas parties, boat parties, CEO visits etc Show less

• Training and Development of new starters to the team• Manage regular sales presentations to designated audiences • Screening and assessing potential candidates• Maintenance of paper based and electronic personnel record systems • Appropriate filing of confidential data (compliance information)• Working within set timescales and deadlines• Advertising vacancies/contracts on various websites• Maintaining contact with clients and candidates on a daily basis to develop… Show more • Training and Development of new starters to the team• Manage regular sales presentations to designated audiences • Screening and assessing potential candidates• Maintenance of paper based and electronic personnel record systems • Appropriate filing of confidential data (compliance information)• Working within set timescales and deadlines• Advertising vacancies/contracts on various websites• Maintaining contact with clients and candidates on a daily basis to develop strong relationships• Responsible for managing and maintaining the candidate database and employee files• Supporting the consultants with the co-ordination of the recruitment timeline• Attending recruitment fairs and exhibitions to enhance the company profile• Consistently achieving high levels of placements whilst exceeding objectives and targets• Regularly attend and contribute towards sales meetings, creating new ideas, discussing targets, sales progressions and identifying needs Show less

• Managed own client base• Excellent customer service ensured repeat business• Very sales-oriented and involved working towards set-targets

• Demanding and target driven environment. • Presentations for up to100 people in order to achieve sales targets.• Accountable for high amounts of money. • Achieved excellent customer satisfaction scores as well as hitting sales targets for the respective seasons.• Required independence and the ability to get on with people from many different backgrounds as I worked on my own in various regions with minimal contact from managers.

Thus PLC (Jan 2003 - May 2003)Customer Service Advisor• Taking enquiries and payment for London Congestion Charging• Required knowledge of congestion charging regulations and discount schemes• Due to high performance was chosen to continue work at Coventry Head Office once Glasgow call centre shut down• Through same agency then worked for Manchester Airport on the general enquiries helpline• Involved working 12 hour shifts, 4 on 4 off.

Pressurised environment, involved meeting sales targets on a daily basis. Contactingcustomers from target markets for research, allowed me to develop rejection handling andsales techniques.