Ross Johnson Email & Phone Number

Rochester, Ny, Us

Henrietta, New York, United States

Rochester, New York, United States

Responsible for the direct supervision of 15 Census Field Supervisors and 5 office support clerks for a region comprising over 60,000 households.Responsible for accomplishing production and quality goals in field operations; ensuring appropriate and sufficient field staff; monitoring daily assignments; recommending and conducting performance actions; reviewing and certifying payroll.Ensured that field work was completed in a timely and cost-efficient manner.Assisted in the maintenance of effective public relations with the community.

Greater New York City Area

Rochester, New York Area

I develop and maintain technical training classes in a variety of styles and durations, including the creation of technical documentation for newly developed products and systems. I provide oversight and support of curriculum planning for new employees at content centers in Brazil, Argentina, India, and the United Arab Emirates. My experience includes hundreds of hours of training material in both live classroom and online settings, as well as project planning and resource planning.

Rochester, New York Area

In this position, I:• Edited and prepared content for legal/regulatory products, both in print and online.• Coordinated with local and global resources to manage proofreading, printing, rendering, and coding.• Supported creation and delivery of classroom training as a subject matter expert.

Rochester, New York Area

• Responsible for planning and executing content development for both instructor-lead and web-based course content. • Lead cross-functional teams, monitored schedule variances, and worked with managers to procure resources for on-time/on-budget delivery to customers.• Trained offshore development team on accessible course creation.

Rochester, New York Area

• Designed and assembled web-based courseware products to be compliant with the Americans with Disabilities Act.• Served as a subject matter expert with regard to applicable regulations and standards.