Rossana Lopez Email & Phone Number

Remote

- Customer service and experience specialist with %100 of projects and tasks completed successfully.- Creation, development and optimization of tools and processes for clients with companies in the field of hospitality, e-commerce, market research and product manufacturing.- Creation of tracking/tracking tools for orders and reviews for e-commerce.

Remote

- Service, attention, and customer experience (tenants) bilingual (Spanish - English)- Organization and compliance with standards, payments, and documents for more than 200 removals in the South Florida area.- Evaluate and process more than 100 tenant applications weekly.- Attention, support, and bilingual accompaniment for 400 properties and tenants..

Arequipa, Perú

- Provide and promote connections and interactions with guests in the property's bar/restaurant and playground.- Bilingual customer service and experience (Spanish - English): attend, communicate and align expectations.- Effectively process orders and requests (food and beverages) from guests.- Process payments in cash and by point of sale to issue.

Arequipa, Peru

- Bilingual (Spanish - English) customer service and support under the standards of a five (5) star property, part of the Wyndham hotel group.- Knowledge of products, services, and amenities to meet and resolve customer needs.- Carry out the check-in and check-out of guests quickly and cordially.- Effective communication with colleagues at reception and.

Remote

- Optimization and curation of educational content in search engines (SEO) for positioning in the network and community of Latin America (LATAM).- Management of 5 accounts and/or users for the optimization of educational content.- 5 accounts and/or users qualified as Top-Rated and Expert by the users of the platform.- Participation in educational content.

Guayaquil, Guaya, Ecuador

- Evaluate and complement the level of English of the students.- Study implement teaching and learning methods according to degree of study.- Implementation of writing, reading, grammar and pronunciation exercises.- Creation and design of exam models and intuitive exercises.- Implementation of recognition system to encourage participation and interest..

Bogota D.C., Colombia

- Planning and organization of face-to-face events and webinars focused on Digital Marketing and Google Adwords.- Management of databases, e-mail marketing, CRM YouTube Channel, speakers, and external guests.- Communication and coordination with partners and speakers for events and webinars.- Logistical support for recruitment events and showcasing of.

Venezuela

- Monthly and quarterly analysis of growth, development, and performance of 8 local committees and 4 exchange programs- Tracking and evaluating the number of exchanges at the national and local levels.- Creation and implementation of the first organizational development model with the integration of a system of tiers and clusters.- Creation of virtual.

Venezuela

- Planning and development of the event.- Management of 112 delegates and 8 facilitators.- Management of an organizing team of 11 people.- Management of strategic alliances.- Management of external guests.- Headquarters management.- Management and distribution of resources: food, transportation.Results:- Full attendance of delegates.- Income- External.

Venezuela

- In charge of the creation and development of strategies for the positioning of the Global Voluntary Exchange program in the city of Barquisimeto, Venezuela.- Responsible for the growth and development of the program: sales, delivery, recruitment, and induction of exchange participants.- Support in the development of leadership skills of the members of.

Venezuela

- Team leader of exchanges focused on environmental issues for AIESEC in Barquisimeto.- Recruitment of students in positioning events.- Sales and monitoring of exchange participants.- Management of international relations and cooperation: Colombia, Panama, Argentina, and Poland.

Venezuela

- Responsible for the recruitment and selection of project participants.- Responsible for monitoring attendance and deliveries of the project phases.- Monitoring of the project agenda, and delivery of tools and materials to international facilitators from Brazil, Holland and Hong Kong.Results:- 90 participants were selected for the project.- Full.

Venezuela

- Responsible for external relations and the choice of the venue of the local seminar.- Management of suppliers, payments, and distribution of activities within the headquarters.- Management of financial support and its distribution for venues, delegates, and facilitators.Results:- Full attendance of delegates.- Developing relationships with the venue for.

Licenciatura, Estudios Ambientales, 17

Activities and Societies: - Documentación fotográfica en viajes y salidas de campo (2012 - 2016). - Fotógrafa voluntaria para el Día de la.

Escapartismo Y Visual Merchadisign, Interior Design, 16

El escaparatismo y visual merchandising apareció hace unas décadas como una rama del diseño de interiores, pero poco a poco ha ido tomando.

Licenciatura, Educación Ciencias Físico Naturales

Activities and Societies: - Soprano en la coral de Humanidades y Educación. - Soprano en la coral de Ciencias. Cursos y seminarios.

Metals Technician, Goldsmithing