- Customer service and experience specialist with %100 of projects and tasks completed successfully.- Creation, development and optimization of tools and processes for clients with companies in the field of hospitality, e-commerce, market research and product manufacturing.- Creation of tracking/tracking tools for orders and reviews for e-commerce start-ups.- Creation of follow-up/tracking tools for purchase orders and stock for villas within the hospitality industry.- Research and creation of databases of suppliers and resources for villas within the field of hospitality and production.- Updating and translation of training material for employees within the hospitality industry.

- Service, attention, and customer experience (tenants) bilingual (Spanish - English)- Organization and compliance with standards, payments, and documents for more than 200 removals in the South Florida area.- Evaluate and process more than 100 tenant applications weekly.- Attention, support, and bilingual accompaniment for 400 properties and tenants.- Optimization of moving time from 1 to 3 business days. - Optimization of the evaluation time of applications from 1 to 5 working days.- 80% customer satisfaction in onboarding in payment platforms, processing rental documents, meeting moving standards, and aligning expectations.- High response and communication with tenants and team members in a fast-growing work environment.- High tracking and problem-solving level when processing 20-50 requests and daily needs.- Management and knowledge of services and solutions to guide or escalate the tenant through the different departments and guarantee the level of response and follow-up.- Creation and optimization of three (3) spaces and tracking tools for moving standards and policies (Click-Up and Google Suite).KPI's:- Number of days to process applications.- Number of applications received daily and weekly.- Moving time.

- Provide and promote connections and interactions with guests in the property's bar/restaurant and playground.- Bilingual customer service and experience (Spanish - English): attend, communicate and align expectations.- Effectively process orders and requests (food and beverages) from guests.- Process payments in cash and by point of sale to issue invoices and proof of payment.- Management and knowledge of the products and services available to anticipate the needs of guests, expand the positive impact of the stay, and increase sales.- Advise guests on the use and access to the amenities and products of the property and the brand.- Logistical support to organize reservations and locate resources during the development of events (events, concerts, brand launches, lunches, dinners, and celebrations).- Condition, organize and clean the spaces of common use according to the activity or requirement.- Warehouse control, restock of products, preparation of beverages, drinks, and cocktails.- 80-90% level of integration and communication with the kitchen department for the delivery of dishes and food.- 80-90% performance level during times of high occupancy, development of events, opening and closing cash.- Promote and nurture relationships and support between team members, managers and supervisors.KPI's:- Number of reviews or positive reviews received.- Percentage of promotion and feedback of customers and guests (NPS).

- Bilingual (Spanish - English) customer service and support under the standards of a five (5) star property, part of the Wyndham hotel group.- Knowledge of products, services, and amenities to meet and resolve customer needs.- Carry out the check-in and check-out of guests quickly and cordially.- Effective communication with colleagues at reception and other service areas.- Issuance of invoices for corporate and tourist groups in local and foreign currency.- Management of platforms and portals: Booking, Expedia, TripAdvisor, and Wyndham.- Management of the reservation control system, allocation of rooms by category, upgrades, transportation and additional requirements.- Mobility coordination for guests.- Inform the food and beverage area about requests and requirements indicated by the guests.- Communication with the maintenance area about repairs and arrangements in the rooms.- Advise guests about options for restaurants, tours, and tourist and special activities in the city.- Management of mail and corporate telephone.- Affiliation of clients to the Wyndham portal, providing information about the services and products of the platform.- 80-90% compliance with chain standards, and management of special requirements.- 80-90% performance in the management of receptive and corporate tourist groups.KPI's:- Number of reviews or positive reviews received.- Percentage of promotion and feedback from customers and guests (NPS).- Number of special requirements processed and attended.- Number of clients affiliated with the portal.

- Optimization and curation of educational content in search engines (SEO) for positioning in the network and community of Latin America (LATAM).- Management of 5 accounts and/or users for the optimization of educational content.- 5 accounts and/or users qualified as Top-Rated and Expert by the users of the platform.- Participation in educational content optimization projects: Spanish, biology, history, social sciences, mathematics, geography, physics, chemistry, psychology, and philosophy.

- Evaluate and complement the level of English of the students.- Study implement teaching and learning methods according to degree of study.- Implementation of writing, reading, grammar and pronunciation exercises.- Creation and design of exam models and intuitive exercises.- Implementation of recognition system to encourage participation and interest.- Evaluate and grade tests and exams of students according to the parameters of the Ministry of Education of Ecuador.- Teaching aimed at young students of 8th, 9th and 10th grade.- Participation in teaching and management meetings.- Participation in meetings with parents and representatives.English-speaking volunteer teacher for the educational project "Time to Teach" to reinforce the teaching of English as a second language in Ecuador. Assigned to the Joaquín Gallegos Lara Fiscal Technical College (Guayaquil) to serve students in 8th, 9th and 10th grades of secondary school.This opportunity was channeled through AIESEC and the Global Talent exchange program.

- Planning and organization of face-to-face events and webinars focused on Digital Marketing and Google Adwords.- Management of databases, e-mail marketing, CRM YouTube Channel, speakers, and external guests.- Communication and coordination with partners and speakers for events and webinars.- Logistical support for recruitment events and showcasing of customer experiences.- Realization of 3 webinars through YouTube.- Participation in 2 face-to-face events to attract customers.This opportunity was channeled through AIESEC and the Global Entrepreneur exchange program.

- Monthly and quarterly analysis of growth, development, and performance of 8 local committees and 4 exchange programs- Tracking and evaluating the number of exchanges at the national and local levels.- Creation and implementation of the first organizational development model with the integration of a system of tiers and clusters.- Creation of virtual tools for requesting coaching and- Creation of strategies for the positioning of exchange programs in the LATAM network.- 60% increase in sales and performance in local offices.- Facilitator or speaker at national and local events.

- Planning and development of the event.- Management of 112 delegates and 8 facilitators.- Management of an organizing team of 11 people.- Management of strategic alliances.- Management of external guests.- Headquarters management.- Management and distribution of resources: food, transportation.Results:- Full attendance of delegates.- Income- External positioning.- New alliances.President of the Organizing Committee of the national event "Achieve, Andes - West" for AIESEC in Venezuela.The event was held in the city of Quibor, Lara state from April 10 to 12, 2015, and was attended by 112 delegates.

- In charge of the creation and development of strategies for the positioning of the Global Voluntary Exchange program in the city of Barquisimeto, Venezuela.- Responsible for the growth and development of the program: sales, delivery, recruitment, and induction of exchange participants.- Support in the development of leadership skills of the members of the area.- Management and development of international relations.Results:- Delivery of twenty-four (24) exchange experiences.- 36.36% increase in the sale of programs.- 90% increase in the acceptance of exchange participants in social projects.- Increase of 60% in carrying out exchanges.- Recognition as the second provider of exchange of experiences for the Global Volunteering program in AIESEC Venezuela.Vice President of the “Global Volunteering” exchange program at AIESEC Barquisimeto.

- Team leader of exchanges focused on environmental issues for AIESEC in Barquisimeto.- Recruitment of students in positioning events.- Sales and monitoring of exchange participants.- Management of international relations and cooperation: Colombia, Panama, Argentina, and Poland.

- Responsible for the recruitment and selection of project participants.- Responsible for monitoring attendance and deliveries of the project phases.- Monitoring of the project agenda, and delivery of tools and materials to international facilitators from Brazil, Holland and Hong Kong.Results:- 90 participants were selected for the project.- Full assistance.- 90% of the participants completed their social entrepreneurship projects.- Recognized as the "Most Innovative" team of the social project "Emprendindo Para El Futuro" of AIESEC in Venezuela.Logistics manager of the first phase of the "Undertaking for the Future" project at AIESEC Barquisimeto. Social project developed and executed by Microsoft and AIESEC in Venezuela.

- Responsible for external relations and the choice of the venue of the local seminar.- Management of suppliers, payments, and distribution of activities within the headquarters.- Management of financial support and its distribution for venues, delegates, and facilitators.Results:- Full attendance of delegates.- Developing relationships with the venue for future events.Management of external relations for the local induction seminar of AIESEC Barquisimeto.