Ross Lowe Email & Phone Number

Duluth, Georgia

I am responsible for traveling to customers' offices to troubleshoot and solve various IT issues.I provide onsite support for customers with emerging IT issues and work with the Level 2 and 3 teams to get the customer back up and running. I also work at the office to setup new computers for customers and work on issues that require more time and effort.

Duluth, Georgia, United States

Alpharetta, GA

• Run concessions, box office and ushering while delivering great customer service.
• Program projectors and maintain film databases with daily server upkeep.

Alpharetta, Georgia

• Work with sales to set up new customers and assist them with ordering and installing equipment.
• Solve customer issues using multiple systems simultaneously while maintaining Coca-Cola's standards for efficient resolution.
• Field inbound phone calls by directing customers to the correct department while creating work order tickets and scheduling technicians.

Greater Atlanta Area

• Worked under limited supervision to maintain operations that ensure excellence in customer service for our guests
• Responsible for hiring and training new associates and developing new talent
• Built relationships with customers through improved advertisement products
• Responsible for reporting daily financials, store inventory and timesheets
• Improved the customer experience by setting up a Wi-Fi solution to increase sales
• Troubleshoot and resolve POS technology issues

Greater Atlanta Area

• Responded to customer questions concerning products, resolved customer service issues, and processed sales transactions
• Responded to inquiries and assisted customers with the sale of products over the Internet
• Setup and managed user accounts to access product databases

Statesboro, GA

• Ensured all customer problems were resolved quickly and to the satisfaction of the customer
• Maintained an awareness of all product knowledge
• Operated the point of sale terminal to corporate standards and maintained proper cash levels

Lilburn, GA

-Bagged and rang up customers's orders while providing excellent customer service.-Maintained front end by cleaning area and restocking registers-Helped close store each night and completing all necessary tasks to get store ready for the next day.