Ross Lyons Email & Phone Number

Manchester, Gb

Manchester, Gb

Daresbury, Cheshire, Gb

Helsinki, Finland, Fi

Salford, Gb

Salford, Gb

Manchester, Gb

London, London, Gb

Gb

Dealing with day to day helpdesk queriesswapping / repairing hardwaresupporting office sotwaresupporting bespoke softwareprovided permissions / access where needed

Hong Kong, Hk

Supporting Mac and Windows machinessupporting printerscontacting and dealing with third party supplierson site support at multiple locations

Berkshire , Gb

Providing support remotely for end users and engineers – typically software support via remote tools, with basic hardware knowledge to diagnose infrastructure issues; diagnosing & solving customer problems over the phone and via web collaboration. Responding to a service request using remote diagnosis, documentation and or knowledge databases within agreed timeframes. Performing suitable information gathering, analytical troubleshooting and problem research. Qualification of hardware cases involves diagnosis and recommendation of parts for the on-site engineer, or for direct shipment to the customer, including replacement of whole units. In all cases where a problem gets too complex, responsible for timely elevation and /or escalation, this can include onsite training for engineers and the Client, on-site attendance to fix and/or review systems and escalation to/collaboration with the next line of support.

Setting up new desks with new equipmentresolving issues users came across on a day to day basisprioritizing higher risk or the more wider issuesdesk movesAvaya telephone support

Bury St Edmunds, Gb

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