Director Of Client Success
CurrentThe Durkin Group is a boutique employee engagement and executive recruitment firm. I oversee two 10-15 member consulting teams focused on employee engagement and executive search, driving each to achieve remarkable triple-digit growth over the past three years. Highlights:Secured five master service agreements in 2023 from companies with $100mil plus annual revenue.Crafted a brand-new business development strategy to increase account expansion with key clients resulting in a 30% lift in retained sales revenue over the past yearIn 2023, proactive strategies resulted in securing 12 new corporate clients and over 20+ recruitment positions, alongside five master service agreements with top-tier companies. Maintained a 96% offer-to-acceptance ratio across multiple industries including pharma, retail, manufacturing and enterprise SaaS.Experienced in maintaining strong communication and high output quality for a client base ranging from Fortune 500s to 50-person startup companies.