Ross Middleton Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

• Oversaw a content marketing firm’s client work and internal projects, including writing, editing, trend monitoring, SEO optimization, podcast production, video scripting, presentations, and social media• Created and executed content strategies for new products, B2B web copy, learning and development programs, and internal communications for clients in consulting, accounting, insurance, real estate, and education• Managed long-term client initiatives, including content development for a weekly thought leadership publication, webpages on emerging technology and business transformation, a workplace diversity video series, and communications assets for employee recruitment• Enhanced the firm's brand identity and workplace culture on the editorial, marketing, operations, and events committees

• Wrote for Northwestern University’s Center for Talent Development, including more than 20 interview-based blogs, eight newsletter features, and student and educator bios

Evanston, Illinois, United States

• Oversaw front-office communication, including writing phone and email reference guides to make correspondence more effective and efficient• Created a video application tutorial, including scriptwriting, storyboarding, and narration • Proofread an annual course catalog and updated a website to reflect policy changes• Managed 8–12 office assistants each summer and co-managed four work-study students during the academic year• Represented a summer program at staff recruiting events and participated in interview panels for seasonal administrative personnel

Los Angeles, California, United States

• Developed front-desk directories and staff reference manuals• Edited the department’s first self-study document, incorporating text from 12 contributors• Managed 18-20 undergraduate student workers, including staffing, scheduling, training, and establishing and maintaining a performance review system• Coordinated logistics for travel, meetings, campus tours, employee orientations, and student events• Oversaw finances, space management, technology, and vendor relationships for three office locations

Remote

• Assisted the founder and director of a nonprofit literary press at the Association of Writers & Writing Programs book fair in Chicago• Supported the publisher with ongoing remote editorial projects

New York, New York, United States

• Provided logistical support at readings, book launches, and donor events, including checking in guests, staging venues, and processing admissions payments• Facilitated development efforts by coordinating fundraising mailings and maintaining donation database

Evanston, Illinois, United States

• Wrote speaker notes and biographies for employee recognition luncheons • Maintained records related to employee commendations• Coordinated event details including transportation, meal requests, and attendance changes• Provided front-office coverage for the human resources department, including answering phones, responding to in-person requests, and assisting new hires with onboarding materials

Chicago, Illinois, United States

• Interviewed, hired, trained, coached, and supervised 25 direct reports and acted as a co-manager for a larger team of 75-100 research staff • Developed a process to identify potentially brand-damaging deals• Worked with senior editorial staff and the Better Business Bureau to codify the role of BBB ratings in the reviews sections of daily web copy

Chicago, Illinois, United States

• Edited daily web copy for U.S. and Canadian markets in accordance with a detailed company style guide and The Chicago Manual of Style • Contributed to the development of the company's editorial style guide

Chicago, Illinois, United States

• Vetted daily deal descriptions, resulting in revised deal terms and better offers for customers• Notified writers, researchers, and editors of issues involving accuracy or clarity

New York, New York, United States

• Provided administrative support during permanent assistant’s sabbatical• Managed correspondence on behalf of the agency’s founder, including calls and emails to authors, publishers, other agents, and press• Oversaw permissions requests and determined use fees

New York, New York, United States

• Wrote and edited customer-facing survey questions to gauge effectiveness of product placement (company acquired by Nielsen in 2008)• Tracked product mentions and appearances in primetime TV programming for clients• Trained writers and editors and developed nightly production schedules• Ensured the consistent use of a complex company style guide

New York, New York, United States

• Maintained the accuracy and organization of files for the capital markets department of a Wall Street law firm• Edited agreements and amendments using document comparison software• Proofread correspondence for one partner, five associates, and a supervising legal assistant

Middletown, Connecticut, United States

• Wesleyan University Press: October 2002–August 2003• Office of University Communications: September 2001–May 2003• Interlibrary Loans, Olin Library: September 2001–May 2003

Master Of Library & Information Science - Mlis, Library And Information Science

Coursework in digital content services, social media, learning theories and instructional design, information retrieval system design.

Master Of Fine Arts - Mfa, Writing

Concentration in poetry

Bachelor Of Arts - Ba, English

Activities and Societies: Honors: Phi Beta Kappa, Camp Prize for English Literature, Wesleyan Student Poet, Connecticut Student Poet.

Associate Of Arts - Aa

Activities and Societies: Honors: Division of Languages and Literature prize, faculty scholarship