Ross Milliken Email & Phone Number

Ireland

• Scope: Part of a cross functional AAG sales, marketing and production team delivering high quality maintenance services to the aircraft industry in Ireland and beyond. Establish detailed project maintenance plans for.
• Communication: Lead interdepartmental communication strategies to complete services most efficiently and facilitate effective information flow. Promote open communication structures to ensure full knowledge between all.
• Account Management: Uphold highest level of account relations with all clients in portfolio and coordinate with account managers and necessary technical staff accordingly. Organise the sales process from inception to.
• Customer Relations: Provide exceptional individualized service to all commercial, private, cargo, corporate airlines and the entirety of the aircraft leasing community. Ensure that all maintenance recommendations are.
• Health, Safety & Quality Control: Lead a safety critical environment and liaises with other leads in adjacent zones. Involved in safety management of zone operations ensuring adherence to health, safety and quality.
• Report Design & Delivery: Responsible for completion and delivery of GTA and Aircraft Contracts to necessary stakeholders. Conduct efficient and accurate data management using the company’s structures and systems in.

Shannon, County Clare, Ireland

• Controlled all documentation for visits of VIP aircraft, leasing companies’ aircraft, and Scheduled Operators Aircraft (B373CL, B737NG, B757, B767). Supervised and provided training and developmental opportunities to.
• Liaised with customers to provide exceptional service and communication needed to forge strong relationships. Leverage continual objective feedback to ensure developmental improvements in line with operational business.
• Coordinated for the functional section for all overhauls agencies, MRO, third party reporting. Supported adjacent departments by publishing reports and planning documentation as required to enable accomplishment of.

County Dublin, Ireland

• Responsible for all assigned key accounts and for the entire customer acquisition process, including contract negotiations, process definition, KPI development, implementation of services and operational management.
• Drove business development in designated areas and acted as a liaison between the client and the operations, finance and IT teams.
• Analysed market and customer requirements in region and initiated further development of the business model based on these requirements. Drove continuous improvement processes for assigned customer portfolio.

Auckland, New Zealand

• Air New Zealand Engineering Services is a major supplier of aircraft, airmotive and component MRO (maintenance, repair and overhaul) services with customers in New Zealand, Australia, Asia, the Americas and Europe.
• Monitor and control an aircraft maintenance activity, produce a long-term maintenance forecast plan for an aircraft fleet and major components.

Khamis Mishiet Governorate, Saudi Arabia

Auckland, New Zealand

Certificate In Aircraft Lease Transition Management. Level 7, Aircraft Leasing, Aircraft Transition Financials, Project And Data Management, Pass

Certificate In Aircraft Technical Services , Level 7, Camo, Part 21, Technical Records, Pass

Training And Development Level 6 Specific Purpose Certificate, Training Needs Identification And Design, Training Delivery And Evaluation, Merit

Education record