Ross Monaghan Email & Phone Number

Glasgow, GB

Glasgow

Application Development & Data Analysis Services* Developed and deployed an integrated Case Management, Workflow and QC application utilising VB.Net with SQL Server data storage [*.exe file, built with Visual Studio] for the client DSAR (Data Subject Access Request) team* Responsible for the tracking and reconciliation of a large, fragmented remediation.

Edinburgh, United Kingdom

Responsible for the delivery, maintenance and ongoing improvement of MI reporting for the Specialist Banking business (Advice & Protection). Utilizing Business Objects (InfoView/Web Intelligence) as a primary reporting delivery engine, Also utilizing VBA and SQL to provide more customized reporting, and process automation. In this role I was responsible.

London, UK (based), Location Independant

This role involves the management of a small team of analysts/specialists providing BAU and bespoke MI solutions for the Specialist Complaints team within Barclays (complaints escalated to the FOS).The role involves MI reporting across the operation, using various technologies (Teradata, SQL, VBA, Tableau, MS Office Applications) as well as developing and.

Glasgow, United Kingdom

This role involves supporting the end to end processing of PPI complaints in UK Retail Banking. I designed, develop and support several applications to support the operation. From a global workflow management application (SQL server backend/MS Access front end/MS Excel Reporting) in use by colleagues up and down the UK and in Chennai India (~500 users), to.

Glasgow, United Kingdom

As an MI analyst my role involves being responsible for and maintaining regular MI reporting for the business unit, including centre specific MI, and cross centre MI. My role extensively involves application development and project planning, for applications designed to facilitate MI reporting and aid process workflow. I have an expert understanding of VBA.

Glasgow, United Kingdom

My role as an Account Reconciliation Team Member involved correcting exceptions on customer and internal accounts, such as Rejected Entries. The role involved analytical skills and an attention to detail. As part of a project staff intake I quickly became an integral part of the team and secured a role in the MI team the following month.

Glasgow, United Kingdom

My role at Lloyds TSB involved frontline customer service via the telephone – dealing with a wide range of customer queries, from simple balance enquiries to payment investigations. I underwent a period of banking training at Lloyds which introduced me to many aspects of the financial services industry and gave me a solid foundation and platform from which.

Bachelor Of Science (Honours) In Computing And It (Software)

Higher National Diploma, General Science

High School

2 Advanced Highers (Biology, Chemistry) 5 Highers (English, Biology, Chemistry, Physics, Mathematics)