Ross Murray-Smith Certrp Email & Phone Number

Solihull, Gb

Pertemps is the UK's largest privately owned Recruitment Agency, with over 200 branches spanning across the UK sourcing and placing exceptionally talented candidates.My role involves:- Meeting with hiring managers to understand potential staffing needs for the branch network.- Advertising job opportunities whilst also proactively sourcing/attracting passive talent.- Coordinating and conducting pre-screen calls and interviews with candidates, evaluating skills, experience, and suitability for positions within the Pertemps Network Group.- Negotiating job offers and onboarding new starters, providing them support to ensure a positive candidate journey.

Coventry, England, United Kingdom

Nottingham, England, United Kingdom

Experian is an American multinational consumer credit reporting company. My role involved:- Provided best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA).- Adhered to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted working zone is not allowed.- Understood client requirements, for candidate screening and vetting.

Leicester, England, United Kingdom

Community Brands UK is an International Education software provider specialising in school payments, communications, data and analyticsMy role involved:- Booked meetings with prospective and existing client through cold calls, emails, social outreach, networking, and independent research- Conducted sales discovery with prospects to find out their pain points- Hosted webinar sessions with prospective and existing clients

The Access Group is the leading software house in the UK providing a wide range of business software solutions.My role involved:- Contacting prospective clients through a variety of channels – included reaching out on social media, phoning and emailing- Researched potential new leads and keeping on top of developments in the Education sector- Updated CRM (customer relationship management) systems- Informed existing clients in a way that supported ongoing relationships

Teleperformance is an omnichannel outsourcing company, providing support to companies needing professional telesales executivesMy role involved: - Managing the teams success through KPI targets.- Established an inclusive culture for all staff.- Scheduled and lead one-to-one meetings with each of my team.

My role involved:- Making inbound and outbound calls to potential clients- Achieved/Exceeded all campaign targets and KPIs - Floor walking to resolve, support and aid other CSAs with customer objections