Ross Oldroyd Email & Phone Number

Manchester, England, United Kingdom

Manchester, Greater Manchester, United Kingdom

• Accountable for service delivery to a portfolio of commercial banking clients with a turnover of £2-25 million to ensure business performance is exceeded. Responsible for proactively bringing business into the.
• Ensured strong working relationships were maintained with internal and external stakeholders.
• Identified trends and developments in sectors to ensure business opportunities were maximised.
• Used my problem solving skills to ensure issues were dealt with in a swift and timely manner.
• Gained insight into the sectors of clients by implementing ‘Working With You Days’.
• Organised client networking events to facilitate new business opportunities.

Manchester, United Kingdom

• Responsible for managing a team of 13 Private Banking Officers, ensuring business performance was exceeded through coaching, review meetings and client feedback. I used coaching to assist my staff in building customer.
• Maintained strong working relationships with internal and external stakeholders.
• Effectively manage staff to agreed business Service Level Agreements.
• Presented important communications to my team and senior management.
• On a daily basis had to react to issues whenever they arose, from customers to staff. I had a good reputation for solving issues in an effective manner.
• Vastly experienced in HR related tasks and actively put forward by senior management to manage cases in various other businesses.