Ross Oldroyd Email & Phone Number

Manchester, England, United Kingdom

Manchester, Greater Manchester, United Kingdom

Accountable for service delivery to a portfolio of commercial banking clients with a turnover of £2-25 million to ensure business performance is exceeded. Responsible for proactively bringing business into the portfolios whilst maintaining and developing existing client relationships.• Ensured strong working relationships were maintained with internal and external stakeholders.• Identified trends and developments in sectors to ensure business opportunities were maximised.• Used my problem solving skills to ensure issues were dealt with in a swift and timely manner.• Gained insight into the sectors of clients by implementing ‘Working With You Days’.• Organised client networking events to facilitate new business opportunities.• Conducted regular meetings with clients to maintain relationships.• Provided a high level of customer service to maintain and build business relationships.• Worked effectively with colleagues to ensure business strategies were successfully implemented.

Manchester, United Kingdom

Responsible for managing a team of 13 Private Banking Officers, ensuring business performance was exceeded through coaching, review meetings and client feedback. I used coaching to assist my staff in building customer relationships to enhance business development opportunities and worked closely with colleagues to ensure the business operated effectively.• Maintained strong working relationships with internal and external stakeholders.• Effectively manage staff to agreed business Service Level Agreements.• Presented important communications to my team and senior management.• On a daily basis had to react to issues whenever they arose, from customers to staff. I had a good reputation for solving issues in an effective manner.• Vastly experienced in HR related tasks and actively put forward by senior management to manage cases in various other businesses.• Ensured that a high level of organisation and a strong control environment was maintained.• Effective coaching provided to team members resulting in targets being achieved.• Held business improvement sessions with the team to increase efficiency and remove barriers.• Encouraged strong working relationships with colleagues to develop strategies to grow the portfolios.• Spoke to clients to ensure key business matters were dealt with in a professional manner.• Conducted meetings with senior management to ensure business development strategy outputs are applied.