Ross Root Email & Phone Number

Systems Administrator with a focus on Microsoft and VMware technologies. Duties involve administration of Windows Server environment (~200 physical systems, primarily Dell PowerEdge series, and ~750 virtual systems), Microsoft Active Directory Domain Services, Microsoft Identity Manager, Microsoft SCCM, Microsoft SQL Server, Windows Failover Clusters, VMware vSphere (~10 vCenter instances, ~50 ESXi hypervisors), VMware Horizon View VDI, VMware vGPU VM workstations (~120 HPE DL380 Gen9 ESXi hosts running ~2000 vGPU VMs), Leostream Connection Broker, VEEAM Backup & Replication, IBM Tivoli Storage Manager, Xymon and Dell Foglight monitoring solutions, NetApp cDOT storage, and more. Working on-site as a managed services contractor for Honda R&D Americas, Inc. in Torrance, California.Assigned team lead in April 2018 over the 8 managed services contractors at Honda R&D campus in Torrance.

Administration of over 2,000 HP G6 and Gen8 WS460c Blade Workstations for CATIA design use, in addition to Lotus Notes / Domino 8.5 administration. Working on-site as a full-time contractor for Honda R&D Americas, Inc. in Raymond, Ohio.

Retained position through Honda R&D Americas, Inc. contract change from CompuCom to NECAM.

Raymond, Oh

Help Desk Team Lead, managing 10 desktop support contractors for Honda R&D Americas, Inc. in Raymond Ohio. Ensured team was meeting or exceeding customer expectations, and served as escalation point for high visibility issues and concerns. Strong focus on workflow improvements, knowledge base refactoring and enhancement, and routine ticket review and reporting.

Raymond, Oh

Subcontracted desktop technician offering wide range of support from from computer hardware diagnostics and break/fix, Windows client OS, software applications (Adobe, AutoDesk, various CAE/CAT applications, many more), network issues (wireless, VPN, proxy, etc.), McAfee endpoint encryption and antivirus, user authentication certificates and password resets, and more.Designated lead technician. Provided elevated access for supporting mobile phones (service, software, hardware break/fix), including international roaming management, and administration of BlackBerry Enterprise Server 5.0 (BES), Sprint Enhanced Account Management (EAM), and Sprint Integrated Office (abbreviated dialing). Provided elevated access for supporting Tanberg Codian MCU video conference bridge, and Polycom video conferencing codecs.