• Work with senior Business Analysts and Segment Leads in an Agile environment to gather and validate functional design and documentation of solution components, and configuration and validation (testing) of the solution.• Collaborate with other team members on the design, development, testing, and deployment of solutions.• Ensure the solution has a comprehensive testing approach and validate end-to-end processes, and guide and working collaboratively with Quality Assurance teams•… Show more • Work with senior Business Analysts and Segment Leads in an Agile environment to gather and validate functional design and documentation of solution components, and configuration and validation (testing) of the solution.• Collaborate with other team members on the design, development, testing, and deployment of solutions.• Ensure the solution has a comprehensive testing approach and validate end-to-end processes, and guide and working collaboratively with Quality Assurance teams• Support the introduction of new solutions to business customers as well as transitioning stable solutions to the sustain operations organization.• Develop full grasp of the functional aspects of the supported applications including standard processes, bolt-on and customized solutions (including interfaces) across the global purchasing eco system.• Provide support to investigate irregularities such as data missing from reports or unexpected status. Show less

• Leveraged advanced business transformation expertise by delivering effective and actionable business data insights to inform the strategic decision-making process of key clients. • Partnered with regional global services leaders and cross-functional business stakeholders to develop and implement business transformation projects based on strategic business insights.• Created and implemented the search metrics strategy roadmap following benchmark insights.• Secured over $1.4M… Show more • Leveraged advanced business transformation expertise by delivering effective and actionable business data insights to inform the strategic decision-making process of key clients. • Partnered with regional global services leaders and cross-functional business stakeholders to develop and implement business transformation projects based on strategic business insights.• Created and implemented the search metrics strategy roadmap following benchmark insights.• Secured over $1.4M savings by designing and developing an innovative reporting solution to measure division-wide adoption of Dell's search engine (Coveo). Show less

Data Analytics program which includes data mining, machine learning, probability and statistics, R & RStudio, and SQL.

• While closely collaborating with major clients, I drove product adoption and ensured complete client satisfaction through effective problem solving of key issues. • Overhauled company's data application to minimize client KPI reporting inconsistencies and errors.• Led and coordinated internal and clients’ teams to efficiently problem solve and fix technical issues.• Consistently achieved and exceeded sales quota by 15% for over $100K strategic client accounts by leveraging… Show more • While closely collaborating with major clients, I drove product adoption and ensured complete client satisfaction through effective problem solving of key issues. • Overhauled company's data application to minimize client KPI reporting inconsistencies and errors.• Led and coordinated internal and clients’ teams to efficiently problem solve and fix technical issues.• Consistently achieved and exceeded sales quota by 15% for over $100K strategic client accounts by leveraging advanced client engagement and management skills.• Leveraged trust-based relationships with major clients to retain a 93% renewal rate for the Invodo's analytics and video platform. Show less

Established and grew a video game retail location for sales of new and used video games and consoles. Performed contract negotiation, managed build-out, and developed marketing and advertising plans.

First point-of-contact to oversee and resolve post-sales delivery and support services. Accountable for the loyalty and satisfaction of 15 key Fortune 1000 customers. Partnered with clients to analyze results and suggest areas for improvement.

Partnered with business unit leaders to develop reports and ad hoc analyses to assist in understanding traffic patterns and opportunities for improvement.

Provided relationship management and support for the Intel Inside Program. Directed a worldwide account team, and developed a global strategy for assigned accounts.

Led four Abrams battle tank crews, emphasizing battle readiness, leadership development, and teamwork.