Highlights include:• Updating policies, processes, and procedures across Global Finance• Streamlining existing Excel files and processes, ensuring consistency across all offices• Updating existing VBA code to improve efficiency. Reworking existing VBA programming or design and implementing new code to automate tasks.• Reducing manual work using advanced formula and macros• Training the Finance team in Excel and SAP, improving knowledge across the team• Standardizing the use of Excel across the Finance function• Working closely with the RPA team to identify opportunities for automation using bots.

- Managed all customers and spend (~USD$50k/month), responsible for finding the best way to spend based on client targets- Achieved 13% average opt-in rate across Europe, US and Australia- Created multiple split-tests across a wide range of variables resulting in a 49% decrease in Cost Per Lead- Created specialised daily reports for tracking using Google Sheets, gathering data from multiple sources for reliable results

- Built and maintained internal Sales site hub for data tracking, documentation, and training used globally (Sharepoint)- Created multiple training videos and documents as part of Sales Operations and Enablement training and development- Provided data analysis to Account Managers using Excel, extracting data from custom reports created in NetSuite- Founding committee member for Argus Connect, created to promote the professional and social development of Argus employees through collaborative events, networking and further learning.

The Chat Shop began life as a total live chat company working with companies who are currently using or wanting to use live chat. We’re still a live chat business at heart, working across Strategy, Implementation and a Managed service with our chat team based here in the UK. Now we’re pleased to also provide Email management and Ticket / Help Desk management as part of our services.We’re not a software provider. We believe that the value of these technologies is in the strategy and delivery, which is where we come in.We work to enable businesses to effectively use and deliver online communication.Core programmes focus on:- Lead Generation – creating conversations with site visitors and turning them from browsing to qualified lead- Increase Conversion – interacting at the right time with the right message and overcoming purchase objections through the power of conversation- Customer Service – providing quality, instant, UK/US based customer service running up to 24/7---------------------------------------------------------------------------------------Accomplishments:- Increased Account Management revenue by 70%- Increased overall revenue on accounts by 43%- Refined on-boarding processes, resulting in greater efficiency and less costs for training new employees- Increased Account Managers efficiency by more than 15% using spreadsheets and documents- Streamlined client on-boarding processes for Account Managers by introducing templatesTasks involved:- Managing and maintaining a range of customers across industry, delivering against revenue targets- Creating weekly/monthly reporting and delivering reviews over the phone and face to face- Managing customer setup and go live with operations team- Advising customers on digital marketing strategies and approaches for their business- Securing contract renewals and re-negotiations- Identifying new opportunities with the sales teamwww.thechatshop.com/how-we-can-helpwww.thechatshop.com/services

At RLM, we help create ideas into reality for businesses ranging from self-employed to corporation. We specialise in a number of creative fields, including: • Audio Engineering • Photography and Photographic Editing • Videography and Video Post-Production • Graphic Design • Web Design • Creative Consulting, and,• Copywriting - to name a few.We work closely with the client to understand what they envision as an end product or result, and work to bring that idea to life, adding our creative style and direction (where agreed upon by the client). Our goal for every project is simple: help create what you imagine. Half the time we achieve that. Half the time we achieve something greater..

Achieved a Bachelors Degree in Audio Engineering from SAE in Perth, Australia in 2013. Since then, have been involved in the creation of singles and albums, including teaching audio engineering/producing to a number of students.

Accredited songwriterLive Performances - Events, Festivals, Venues, Weddings, Corporate, BuskingGuitar TeacherComposition WorkshopsAlbum - "Flames To Burn" • Over 2,000 units sold in the UK alonewww.facebook.com/rosslowemusic