Ross Sargent Email & Phone Number

Madison, Wisconsin, United States

As a Technical Account Manager, I assist customers with a variety of Azure-related needs on a day-to-day basis. Acting as a trusted advisor to my customers, I'm looking for ways to optimize their Azure environment from a cost management, resourcing, and overall governance perspective. Towards that end, I assist with high level architectural and design.

Madison, Wisconsin Area

Building off of my experience as an Engineer II, I worked as an Engineer III, Subject Matter Expert/Technical Owner, and Team Lead for the on-shore Azure engineering team within Managed Services. As the Team Lead, my expanded responsibilities included handling high level customer escalations when previous engineering resources could not resolve the problem.

Fitchburg, WI

As part of CDW's Managed Services division, I work with a variety of businesses to manage, maintain, and troubleshoot the Windows Server ecosystem deployed with each customer's organization. Day-to-day activities vary widely, but include duties such as:* Performing root cause analysis for systems with unplanned outages/downtime* Troubleshooting Citrix.

Middleton, WI

Provided server system administration in a heavily virtualized Hyper-V environment running off Windows Server 2012 R2. Installed, maintained, patched, and troubleshot 80+ virtual environments ranging from Windows Server 2003 and up, as well as provided initial configuration of Linux-based systems. Configured user accounts within both Office 365 and Active.

Fitchburg, WI

Managed a variety of IT roles (wore many hats), such as hardware support, infrastructure installations, troubleshooting, network setup and server maintenance. Supported client’s infrastructure, including Windows Server 2003 – 2012, Active Directory, Exchange (2003-2010), desktop OS (Windows XP through 8.1, some OS X), and Hypervisors (ESX/ESXi, Hyper-V.

Dubuque, Iowa

Provided technical services to fulfill client's outsourced storage area networking needs. Handled the configuration and presentation of LUNs from back-end SAN systems, along with the logical setup of SAN switches. Worked with various vendor equipment, including products by IBM, Hitachi Data Systems, NetApp, and EMC.

Assisted in the day to day operations of various Walgreens around the Madison, WI area, including opening and closing stores, interacting with customers and providing conflict resolution where applicable, creating and initiating action plans for our assigned departments, and various other administrative tasks.

Bachelor Of Science, History

Capstone Paper: “The Misadventures of R.J. King Wingwalker: Neolocalism, Microbreweries, and their Impact on La Crosse, Wisconsin.”

Diploma 2005