Ross Thubron Email & Phone Number

Sunderland, England, United Kingdom

Durham, England, United Kingdom

Gateshead, Uk

Operations Manager for Inbound services within a newly opened Amazon Fulfilment Centre (FC). Responsible for the management of 4 large departments, providing guidance and direction to 4 Area Managers, 7 Team Leaders and between 120-220 associates per shift achieving outstanding metrics. The FC had the second highest volume in the UK with volume exceeding 2.5M units per week. Responsible for all aspects of development, quality, delivering results, metrics including safety, people (+200), safety, shift planning, execution, driving continuous improvement, mentoring staff, leading and managing all aspects. Deep diving of vast quantities of data and metrics which are key to delivering results and meeting KPIs.

Middlesbrough, Uk

Senior Contracts manager responsible for the safeguarding and delivery of all day to day running of Cleveland Police's Custody detention facility. Responsible for providing high quality safeguarding of a high volatile environment dealing with over 20,000 detained people per year.• Responsible for a £4m per year management of Custody Detention, Bail Management and ID suite services for 67 staff including the staff recruiting, selection, training and accreditation of 35 new officers.• Management of monthly budgets, profit and loss. Oversaw a reduction of monthly expenditure by 60% with the implementation of a resilient, robust staffing model providing structure, clarity and resilience. This action provided a saving of 40% overtime costs in comparison to the previous 12 months.• Service Operational Delivery ensuring staffing levels were at 95% Target Operating Model by effective recruitment, training, managing staff, grievances and disciplinary to create and maintain a positive culture across the facility and reducing attrition rates. Successful management of SLAs and KPIs enhanced best practice with zero fatalities due to stringent safeguarding and a collective effort by all staff.• Improved staff satisfaction from 56% to 81% on an Annual Survey and reduced staff turnover from 28% to 14% in 12 months by improving recognition of staff performance, rewarding them with new incentives, coaching and mentoring.

Donnington, Uk

Lead operational systems manager within a 3500 personnel organisation in the MOD. Responsible for liaising between civilian service providers, Home Office, AWE Aldermaston and military stakeholders, in order to prioritise ICS resources deployed in support of UK operations. A key member of the Network and Security Operations Centre (Joint Force CIS UK) providing engineering advice and guidance to deployed troops and higher formations in the MOD and other Government agencies.• Responsible for the re-write and refinement of all Royal Signals reserve Operator career policy and procedure including the revision of the training pipeline and career development.• Senior manager responsible for the update of the UK military ICS communications plan to support emergency services in the event of network catastrophic failure.• Chief Instructor responsible for the selection and delivery of Royal Signals reserve ICS supervisors.• Lead ICS SME deployed to the middle east to support UAE military in the management of deployable ICS assets within a joint coalition environment.

Catterick, Uk

Held an executive post reporting directly to Managing Director level on delivery of communication services planning and operation to Corporate level training audiences.• Planned, coordinated and project managed the CIS infrastructure and system delivery for training of Corporate board level senior staff officers within a contemporary combat environment.• Defined, coordinated and directed a small team in delivery of training and operation of a multitude of complex training scenarios.• Provided Subject Matter Expertise to senior staff officers and formation CIS staff on all aspects of communication systems, including VoIP, data and RF communications.

London, Uk

• Worked with GD UK in a £2M contract to ensure military requirements were understood and that communications plans were appropriate.• Provided essential TETRA based training and delivery of services to over 50 deployed staff in support of the London Olympics 2012. • Designed and planned the development of all reservist HAC Signaller ICS training, delivery and accreditation within the Systems Approach to Training model for the organisation's 130 Network Engineers and Information Systems Engineers.• Provided input to project initiation, ensuing clear understanding of operational requirements and translating military requirements into civilian terminology in a mobile communications project to enable project success.• Provided subject matter expertise to the organisational ICS defence capability integration working group for signals intelligence. Identified the requirement for a central database centre, data capture and maintenance ensuring product viability.• Provided essential TETRA based training and delivery of services to over 50 deployed staff in support of the London Olympics 2012. • Lead ICS specialist in training and preparing over 80 staff to deploy overseas to conduct a 4 week voice and data telecommunications exercise.Lead ICS specialist in training and preparing over 80 staff to deploy overseas to conduct a 4 week voice and data telecommunications exercise.• Lead ITSO, cryptographic custodian.

York, Uk

Responsible for the planning, management and implementation of a Very High Readiness Spearhead Lead Element deployable strategic and tactical digital voice and data network HQ. Cormorant Wide Area System, System Management responsible for providing high readiness deployable ICT. • Management, training and career development of telecommunications engineers. • Designed and executed training exercises and pre-deployment for 110 staff in readiness for a 6 month overseas deployment. • Deploying mobile servers, LAN and WAN topologies, utilising VoIP, trunk, radio and satellite systems.• Establishment as the Senior lead tasked to deliver training to operational and non operational various military and COTS telecommunication equipment. • Information Assurance manager and Cryptographic custodian for various large key material accounts.

Middlesbrough, Uk

Senior Project Manager advisor to the Commanding Officer for the planning, management and implementation of a deployable wide area system providing secure voice and data connectivity to a Reserve unit of 400 staff. Responsible as the unit IT security officer providing guidance and direction all physical, personal and equipment security.Cryptographic custodian for a large account of high grade hardware.• Project managed and delivered a high profile operational field trial for the Bowman core radio system, across 40 military platforms and over 200 users with success in support of General Dynamics.• Led, designed and executed the delivery of 2 trade training exercises for 80 staff over a 10 day period training in 5 individual Royal Signals trades. This included 6 days of theory classroom based tuition followed by a deployed 3 day exercise testing mobile, fixed voice and data communications, WAN/LAN, IP networks.

Nuneaton, Uk

Training wing Senior Project Manager responsible for the planning, management and implementation of an operational field trial for BCIP 5.4 firmware (Bowman communications system) across 80 individual platforms. This complex trial included over 200 users testing the systems in a number of office-based and operational exercises.• Project managed and delivered a high profile operational field trial for the Bowman core radio system, across 360 military platforms and over 200 users with success in support of General Dynamics.• Designed and executed training exercises for both senior staff and for basic operator skills, applications specialist skills and technical and life support skills setting and implementing conditions for the trial. • Planned and managed teams delivering the pre-deployment training in support of operations in Afghanistan. • Responsible for the deployment and lead of Very High readiness deployable HQ for 11 staff providing Wide Area, WAN, LAN and satellite communications to Permanent Joint HQ worldwide.

Herford, Germany

Senior operations manager responsible for resource development and provision of IT services to a Divisional deployable HQ network in support of business continuity. In conjunction to conducting training design and implementation including detailed planning of international and UK based communications training involving multinational stakeholder engagement.• Planned, trained and delivered communications to 2 overseas operations in Iraq and Bosnia for 80+ personnel providing capability on the edge of its threshold delivering an unrivalled training package and development experience. • Implemented a modernisation project enhancing the delivery of communications and life support to a rapid response element supporting spearhead operations placing UK capability on a par with US, Can, Ned, Dan counterparts.• Conducted a capability analysis of a strategic communications hub identifying critical capability gaps enabling the creation of end to end network diagrams, improved service level agreements improving operational readiness

Various

To ensure business resilience and develop experience in personnel the MoD has created a structure of rotating staff through a series of progressively developing positions every 2 to 3 years based on merit. Operating over a wide and varied environments spanning overseas operations enabled the development of a deep understanding of the challenges faced with delivering communications. Defence College of CIS: Sgt 2003 - 200416 Signal Regiment: Sgt 2002 - 200320 Armd Bde HQ & Sig Sqn (200): LCpl, Cpl, Sgt 1998 - 2002Royal School of Signals: LCpl 1995 - 19981 Mech Bde HQ & Sig Sqn (215): Pte 1992 - 19958 Sig Regt: Pte 1991 - 1992Army Apprentice College: Apprentice Tradesman 1990 - 1991

Bachelor Of Arts - Ba, Business Leadership And Management

Hnd, Telecommunications Management

Education record

Education record