• Oversight of continuous improvement, process optimisation, systemisation and procedural excellence in a £4 billion national infrastructure program.• Pioneered a system transformation, reducing manual effort, improving response times and saving non-value time. This initiative achieved operational cost savings of £12.3m and increased revenue by £2.5m through collaborating with 20+ diverse build partners, harmonising operations for unified success and value delivery. • Introduced process enhancements resulting in an 11% increase in customer connection density. This strategic change has generated an additional £13.4m in yearly revenue. • Implemented an early network survey program (DR10) with build partners, resulting in £42m per year in cost savings through efficient processes and issue identification.• Doubled team headcount due to achieved results and forecasted savings.• Improved the right-first-time install service metric by 2.56%, saving £1.4m in revisits annually through testing improvement and root cause identification.• Developed and implemented robotics and dashboarding in partnership with an external supplier, saving £14.4m over three years by automating manual document checking and providing performance insights.• Led the Performance Excellence rollout in 80+ cities and 28 build partners across the UK, resulting in a 34% increase in performance metrics once deployed.

• Spearheaded the as-built transformation, saving over 9000 hours in value time by applying principles like geo-tagging, locational-based data, and app development. • Led a national initiative to improve engineering completion image compliance from 15% to 100% by implementing tactical and strategic solutions through systematisation and process optimisation.• Designed and implemented a data solution that facilitates key learnings on quality and measures the effectiveness of interventions, benefiting the company's operations. This is used across units to quantify quality improvements (as-built grading).• Implemented a structured process, system, and specification release structure, ensuring the business systematically releases programs of work for quicker adoption and realisation of benefits. This approach has been successfully adopted company-wide due to early success.

• Developed and delivered a new learning system, saving the business £1.2 million by revolutionising how engineers are trained and up-skilled (My Passport and Buddy website).• Procured, designed, and implemented on-demand engineering content, saving £8 million in training costs while vastly improving the learning experience for users, allowing the business to deliver record-breaking numbers of vital engineering skills.• Delivered a 5% benefit in engineer quality failure rates by creating autonomous support content tailored to engineers' needs.• Developed a tools solution that saved £500k in repeated quality engineering failures by working with EXFO and Viavi to address and fix engineering issues at the source with software patches.• Successfully reintroduced field training and lodge loans during the COVID pandemic for Openreach, creating a new buddy system framework with the chief medical officer and negotiating with the union on behalf of the managing director.• Collaborated with HR to develop a career development program for service delivery, empowering engineers to control their learning journey and enhance skills and capabilities.• Revised industry strategy by completely reconfiguring engineering, training, and development pathways for improved skills and faster time-to-competence.

• Enhanced productivity by more than 15%, accommodating 280 customers daily while improving right-first-time measures through continuous improvement principles.• Improved engineering quality, reducing repeat visits and enabling service to 150 customers per week.• Achieved a £600,000 reduction in costs while increasing revenue by £1.6 million.

• Overall responsibility for 123 planners and six managers• Led the initial design, planning, and delivery of all fibre-based products across Scotland and North England with a £44 million annual budget.• Defined and implemented a recruitment roadmap to address resource demands for Ethernet.• Managed deploying and administrating critical server technologies, including IIS, SQL Server, and Exchange Server, resulting in improved operational efficiency.• Led business improvement initiatives, resulting in a cost-saving of £2.8 million.• Project managed national major strategic fibre deployments for technology firms O2 and Vodafone, each valued at multi-million pounds.

• Overall responsibility for 21 planners and £10 million capital spend.• Coordination of major network deployments, collaborating with key stakeholders at the board level (O2, Vodafone)• Part of BT's fast-track leadership program.Part of BT’s fast track leadership program

• Provided consultancy and network management for a wide range of BT products and services, including BT Mobile, BT Vision, ADSL, ADSL 2+, Home hub WiFi, BB Talk, FTTC, and FTTP.• Led technical product management for BT Mobile, MVNO, and Yahoo, contributing to these services' successful development and operation.• Served as the lead relationship manager for Yahoo USA, ensuring a solid and productive partnership.

• Awarded the Annual BT Award for Excellence, recognising outstanding organisational contributions.• Led a £2 million project for the NHS Sunderland Primary Care Trust, demonstrating leadership and project management capabilities.• Successfully installed and repaired Cisco and Nortel voice and data solutions, contributing to seamless communication infrastructure.

• Completed a 3-year apprenticeship in just 1.5 years, demonstrating exceptional dedication and rapid skill acquisition.• Achieved qualifications in CAL, UG, and Broadband special fault investigation, showcasing a diverse skill set in telecommunications.• Nominated for BT's Technology Apprentice award and Apprentice of the Year, underscoring exceptional contributions and standout performance.