Team Lead for the Operations Monitoring Center at this tech-heavy, cloud-hybrid dental products manufacturer. Later went on to become a Business Systems Analyst and facilitated collaboration and communication between the ten different IT departments. Installed, configured, and maintained Solarwinds as the primary VoIP, network, and on-prem physical and virtual server monitoring solution. Utilized Datadog, Runscope, Pager Duty, Amazon Cloudwatch, and tools developed in-house to monitor cloud resources. Configured Uptime Robot to monitor customer-facing web sites.

Worked part-time as network administrator and IT support technician to CEO and staff for a Windows 2011 Server with Active Directory, DNS, DHCP and Print Services, installing and maintaining printers and workstations, consulting about process automation, databases, upgrades, and planning infrastructure

Hired temporarily to help deploy printers and configure agents’ laptops to use new multifunction printers. Setup, installed, and networked new multifunction printers. Handled new agent set ups installing antivirus and connecting to printers and wi-fi. Deployed new workstations.

Managed the provider of the wireless Internet access equipment recommended by the City of Riverside in its deployment of their free citywide Metro Wi-Fi network provided with AT&T.

Setup and maintained Windows XP pier to pier computer network, phone system, radio communications, and web services for this 120 acre event facility.

Performed a wide variety of service calls for home and small business customers at their site including VOIP installations, wireless networking setups and troubleshooting, and all types of PC and Mac hardware and software troubleshooting. Provided thorough customer satisfaction in high pressure situations.

Provided phone support for this ISP's customers and lasted through five company acquisitions. Responsible for technical support desk operations, setting up and supporting point to point T1, frame-relay, DSL (all on Cisco and Redback equipment), as well as customer routers and firewalls. Supported customer email configurations, aliasing, web hosting, and DNS records.