Avanquest and Nova software lines support and sales for popular titles including Web Easy, and System Suite.Second tier customer support, troubleshooting and providing solutions for the front line support staffWork with developers to identify and resolve multi-layered hardware problemsExpedient in addressing urgent issues Strong understanding of escalation protocolLive the philosophy that Customer Support is a critical touch point for our expanding customer base.Ensuring customer satisfaction, through clear, concise communicationServe as a technical resource to junior staff membersEnsure the efficient communication/interaction between Support and the various teams within our company.

Customer Relations, supervision of accounting, payroll, bookkeeping and inventory control. Internal system maintenance.

Customer RelationsSupervision of Accounting, Bookkeeping and Inventory control, payroll, staff management.Internal system maintenance

Supervise client accounts including development and maintaining of new accounts. Grew product line by 50%, while increasing customer base by 50% in my first year.

Development of Internet accountsRepresentation of new product lines Maintain sales contact and sales tracking databases Update monthly film queryAdminister new title sales including collecting promotional materials from licensors, drafting one sheet using Photoshop, maintaining sales follow up documents, and compiling and distributing sales information and materials to clients electronically and via courier. Communicate with clients to ensure expectations are managed and metSecure timely delivery of master materials as new titles become availableManage creation of the edited version of the product -including screening- to compile edit notes, process lab order, and approve the final versionWork closely with programmers and tech labs in processing and tracking ordersMaintain respective operations reports

Introduction of the Digital Sin LineGrew line to sales of more than $1 million per yearConverted inbound sales leads into salesManaged accounts to exceed quota targetBuilt and maintained customer relationshipsPrepared reports of business transactions, investigated and resolved customer issuesProspected new accounts

Educated new and existing customers Executed prospecting activities to generate ongoing salesMet and exceeded monthly and yearly goals, quotas, expectations