Ross Wolfe Email & Phone Number

Scotland, United Kingdom

• Determining business needs and evaluating existing network infrastructure and systems.• Optimizing network hardware and software to enable VMware integration.• Developing and deploying customized VMware solutions.• Defining multiple virtual servers on a single host machine.• Virtualizing Windows servers and connecting them to networks and clouds.• Designing and implementing virtual desktop infrastructure (VDI) and enabling template management.• Installing operating… Show more • Determining business needs and evaluating existing network infrastructure and systems.• Optimizing network hardware and software to enable VMware integration.• Developing and deploying customized VMware solutions.• Defining multiple virtual servers on a single host machine.• Virtualizing Windows servers and connecting them to networks and clouds.• Designing and implementing virtual desktop infrastructure (VDI) and enabling template management.• Installing operating systems and service packs, as well as security patches and bug fixes.• Troubleshooting and resolving VMware environment issues.• Providing technical support and documenting VMware processes.• Keeping informed of developments in VMware technologies and products.• Administering BeCrypt MDM console• Building devices using Paradox build• Carry out other 2nd/3rd line support tasks Show less

Helensburgh, Argyll And Bute, United Kingdom

• Sole point of contact for SharePoint across the business• Configure and customise customers’ SharePoint systems according to the requirements and design specifications• Extend the functionality of SharePoint with web parts, electronic forms and other application technologies as required• Involved in testing the system to ensure the requirements have been satisfied• Work with customers to deliver end user training• Experience with SharePoint 2010, 2013, 2016 & 365• Face… Show more • Sole point of contact for SharePoint across the business• Configure and customise customers’ SharePoint systems according to the requirements and design specifications• Extend the functionality of SharePoint with web parts, electronic forms and other application technologies as required• Involved in testing the system to ensure the requirements have been satisfied• Work with customers to deliver end user training• Experience with SharePoint 2010, 2013, 2016 & 365• Face to face communication with the customer to assess their needs for their I.T systems• Use of SharePoint Designer 2010 & 2013 to write workflows• Management of Central Admin• Basic use of CSS to tweak various aspects of SharePoint• Migration of SharePoint 2010 to 2013 & 2013 to 2016• Troubleshoot any SharePoint issue or queries• Assisting will all aspects of the service desk daily Show less

Clydebank

Desktop support for a small family orientated business. Full desktop support for Win 7 & 8 including imaging desktops/laptopsSupport of on site serversSupport of Avaya telephony systemPrinter/Scanner supportSupport of MS Office applications including Exchange.Network supportCreating Access DatabasesUser, security group and role creation within ADInstallation of software on desktops & laptopsiOS & Android device support SharePoint administration… Show more Desktop support for a small family orientated business. Full desktop support for Win 7 & 8 including imaging desktops/laptopsSupport of on site serversSupport of Avaya telephony systemPrinter/Scanner supportSupport of MS Office applications including Exchange.Network supportCreating Access DatabasesUser, security group and role creation within ADInstallation of software on desktops & laptopsiOS & Android device support SharePoint administration and website creation Show less

• BP service desk support • Appreciation of Service Level Agreements (SLA’s)• Documenting support procedures and fixes• Documenting all issues into the relevant systems and ensure that these are resolved within SLAs• Producing and maintaining technical documentation• Support remote sites via remote control utility (Citrix)• Supporting Microsoft Office applications, particularly Outlook, in Office 2010• Systems Administration - Windows XP/ 7• Supporting bespoke… Show more • BP service desk support • Appreciation of Service Level Agreements (SLA’s)• Documenting support procedures and fixes• Documenting all issues into the relevant systems and ensure that these are resolved within SLAs• Producing and maintaining technical documentation• Support remote sites via remote control utility (Citrix)• Supporting Microsoft Office applications, particularly Outlook, in Office 2010• Systems Administration - Windows XP/ 7• Supporting bespoke customer applications• Local/Network Desktop and Printer support• Mobile Device Management • Active Directory Support• Independently and successfully troubleshooting and resolving technology problems• Investigating, Diagnosing and Solving Software and Hardware faults• Strong written and Oral communication skills (All Organizational Levels)• Flexible to rapidly evolving customer needs and Issues Show less

Greenock

Global Incident & Escalations Manager on BP Service Desk managing high priority incidents and business critical escalations. Providing a Global Incident Management service to assist in minimizing the impact on business for BP’s Global Operations and Infrastructure segment. Ensuring progress on high priority incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity. Drafting regular communications to key stakeholders that are relevant and… Show more Global Incident & Escalations Manager on BP Service Desk managing high priority incidents and business critical escalations. Providing a Global Incident Management service to assist in minimizing the impact on business for BP’s Global Operations and Infrastructure segment. Ensuring progress on high priority incidents is continually assessed, making appropriate interventions, directing and facilitating resolution activity. Drafting regular communications to key stakeholders that are relevant and concise. Ensuring the appropriate escalation within Service Delivery Organizations, resolution teams and service management is met during progress of an incident. Performing local incident management role during crisis and major incident scenarios in support of Major Incident Management team. Show less

Soldered components for the automotive and medical industry.