Ross Yabsley
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Ross Yabsley Email & Phone Number

Experienced Executive | General Manager | Customer Experience | Strategy | Sales | Transformation | Digital | Operations at Westpac Group
Location: Greater Sydney Area, Australia, Australia 10 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Experienced Executive | General Manager | Customer Experience | Strategy | Sales | Transformation | Digital | Operations
Location
Greater Sydney Area, Australia, Australia
Company size

Who is Ross Yabsley? Overview

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Quick answer

Ross Yabsley is listed as Experienced Executive | General Manager | Customer Experience | Strategy | Sales | Transformation | Digital | Operations at Westpac Group, a company with 29965 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Ross Yabsley.

Ross Yabsley previously worked as Head of Sales and Transformation at Westpac Group and Head of Digital Sales and Marketing at Westpac Group. Ross Yabsley holds Bachelor Of Commerce (B.Com.), Economics from University Of Sydney.

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Email format at Westpac Group

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Westpac Group

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Profile bio

About Ross Yabsley

I am an experienced executive leader with a proven track record of delivering sales performance, transformational change and business outcomes. I hold broad demonstrated experience in consumer and business segments, spanning a wide range of functional accountabilities, and am experienced in agile ways of working, transformation delivery and leading teams through change.I am outcome focused, curious about problems and committed to making positive change for customers.

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Ross Yabsley's current company

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Westpac Group
Westpac Group
Experienced Executive | General Manager | Customer Experience | Strategy | Sales | Transformation | Digital | Operations
sydney, new south wales, australia
Website
Employees
29965
AeroLeads page
10 roles

Ross Yabsley work experience

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Head Of Sales And Transformation

Current

Sydney

Accountable for P&L outcomes, customer experience and transformation across Credit Card and Personal Lending for Westpac Group brands. Focus on driving performance through digital journey optimisation, process automation and policy simplification. Teams operate in scaled agile operating model with functions spanning marketing, digital, product, pricing.

Oct 2020 - Present

Head Of Digital Sales And Marketing

Sydney, Australia

Responsible for marketing and digital performance across Consumer Everyday Banking needs for Westpac Group brands.

Feb 2019 - Oct 2020

Head Of Customer Experience & Complaints Resolution

Sydney, Australia

Responsible for the timely resolution of escalated complaints across the Consumer and Business divisions of the Westpac Group. Key accountabilities include management of customer resolution teams (~150FTE), provision of root cause insights from complaints data, execution of a continuous improvement programs eliminating identified pain points, ownership and.

Mar 2017 - Feb 2019

Chief Of Staff

Sydney, Australia

Responsible for managing matters relating to the Chief Marketing Officer, Westpac Group and Chief Executive RAMS. Accountabilities include ownership of the CMO’s operating rhythm, stakeholder management with leadership team and business partners, as well as leadership of key strategic, culture and process initiatives across the marketing team. The role was.

Feb 2016 - Mar 2017

Senior Manager, Industry Innovation, St.George Business Banking

Sydney, Australia

Sep 2015 - Feb 2016

Business Manager To The General Manager, St.George Business Banking

Sydney, Australia

Apr 2015 - Sep 2015

Manager, Strategy & Execution, Business Banking

Sydney, Australia

Oct 2014 - Mar 2015

Relationship Manager

Sydney CBD

Corporate Banking portfolio management with focus on the Leisure and Hospitality industry (Hotels, Pubs and Registered Clubs). Customers represent a mix of family businesses, medium corporates and structured investments, with turnover of $5m – $50m and assets of $5m – $150m.Daily client relationship management tasks focus on business development, deal.

May 2011 - Sep 2014

Head Of Ceo'S Office (Acting)

Sydney, Australia

Apr 2014 - May 2014

Senior Account Executive

Corporate & Business Bank

Feb 2010 - May 2011
Team & coworkers

Colleagues at Westpac Group

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2 education records

Ross Yabsley education

FAQ

Frequently asked questions about Ross Yabsley

Quick answers generated from the profile data available on this page.

What company does Ross Yabsley work for?

Ross Yabsley works for Westpac Group.

What is Ross Yabsley's role at Westpac Group?

Ross Yabsley is listed as Experienced Executive | General Manager | Customer Experience | Strategy | Sales | Transformation | Digital | Operations at Westpac Group.

Where is Ross Yabsley based?

Ross Yabsley is based in Greater Sydney Area, Australia, Australia while working with Westpac Group.

What companies has Ross Yabsley worked for?

Ross Yabsley has worked for Westpac Group, St.George Bank, and St George Bank.

Who are Ross Yabsley's colleagues at Westpac Group?

Ross Yabsley's colleagues at Westpac Group include Caitlin Clark, Sandy Duong, Debbie Moore, Darren Moore, and Lauren Schiller.

How can I contact Ross Yabsley?

You can use AeroLeads to view verified contact signals for Ross Yabsley at Westpac Group, including work email, phone, and LinkedIn data when available.

What schools did Ross Yabsley attend?

Ross Yabsley holds Bachelor Of Commerce (B.Com.), Economics from University Of Sydney.

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