Ross Yabsley Email & Phone Number

Sydney

Accountable for P&L outcomes, customer experience and transformation across Credit Card and Personal Lending for Westpac Group brands. Focus on driving performance through digital journey optimisation, process automation and policy simplification. Teams operate in scaled agile operating model with functions spanning marketing, digital, product, pricing, technology, data and analytics.Key achievements include YoY growth in sales outcomes, step change improvement in approval and conversion rates and delivery of multi year originations transformation program.

Sydney, Australia

Responsible for marketing and digital performance across Consumer Everyday Banking needs for Westpac Group brands.

Sydney, Australia

Responsible for the timely resolution of escalated complaints across the Consumer and Business divisions of the Westpac Group. Key accountabilities include management of customer resolution teams (~150FTE), provision of root cause insights from complaints data, execution of a continuous improvement programs eliminating identified pain points, ownership and governance of policies / capability programs and operational / strategic relationship with Financial Ombudsman Service (FOS).

Sydney, Australia

Responsible for managing matters relating to the Chief Marketing Officer, Westpac Group and Chief Executive RAMS. Accountabilities include ownership of the CMO’s operating rhythm, stakeholder management with leadership team and business partners, as well as leadership of key strategic, culture and process initiatives across the marketing team. The role was expanded in November 2016 to include direct accountability of Risk and Compliance management, reporting and remediation across the marketing portfolio.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Sydney Cbd

Corporate Banking portfolio management with focus on the Leisure and Hospitality industry (Hotels, Pubs and Registered Clubs). Customers represent a mix of family businesses, medium corporates and structured investments, with turnover of $5m – $50m and assets of $5m – $150m.Daily client relationship management tasks focus on business development, deal structuring, negotiation and process management for both new and existing clients. Products knowledge includes structured debt solutions, interest rate and foreign exchange risk products, transaction and payment solutions, and equipment / asset finance.

Sydney, Australia

Corporate & Business Bank

Bachelor Of Commerce (B.Com.), Economics

Bachelor Of Arts (B.A.), History