Ross Barker Email & Phone Number

Portland, Oregon Metropolitan Area

Los Angeles, California, United States

Working to develop and expand the Pet-Inclusive Housing Initiative (PIHI), with the mission of creating better, safer, and more inclusive pet communities.

Portland, Oregon Metropolitan Area

Partnering with clients to develop solutions that address underserved customer needs and make communities stronger. Focused on companion pet and animal health markets, searching for ways to strengthen the human-animal bond and leverage its power to build healthier communities. Projects span pet-inclusive housing, veterinary telehealth, and pet longevity.

Portland, Oregon Metropolitan Area

• I developed and tested new products and services aimed at improving pet care. I led the Digital Health team, service designers, and program managers to implement these strategies. I conducted research and data analysis.
• Designed, tested, and launched several new veterinary services including telehealth services, a nutrition advice line, and a teletriage line; streamlining hospital operations by diverting and resolving more than 25% of.
• Increased revenue, cleared hospital spaces, and enhanced client satisfaction/experience rates by 80 to 90% by implementing new, more comfortable and higher value in-home appointments.
• Strengthened organizational notoriety by launching mobile veterinary unit to meet needs of underserved demographics, including retirement communities and the homeless.

Portland, Oregon Metropolitan Area

• I advocated for and led the high-touch programming to better and more accurately serve current and future customers and their pets. I oversaw the primary and secondary research and reporting, and fostered the external.
• Initiated and led Practice of the Future, a company-wide strategic initiative focused on identifying, testing, and implementing technology-based solutions for better serving customers.
• Developed and instituted micro-test program using design thinking principles to explore and test new business strategies and solve current challenges.

Portland, Oregon Metropolitan Area

• I supported the hospital teams by developing new tools and processes generated with my client experience insights including the “Areas of Focus” report and the “CE Best Practices” intranet portal.
• Designed “Voice of the Client” program for collecting, analyzing, and addressing client input across wide variety of channels including social media.
• Set and guided direction for Client Insights activities by implementing a more advanced and comprehensive corporate research team to meet fast-growing needs for additional internal/external research.

Portland, Oregon Metropolitan Area

• I conducted primary and secondary research in order to support the client programs, including studies targeting client retention challenges and pet owner attitudes, awareness, and usage.I also built and maintained the.
• Raised client satisfaction rates up 2.5 percentage points by instituting strategic initiative (Client Experience program) to restructure Banfield into a more client-centric organization. This initiative involved.
• Collected and analyzed an annual 200K+ crucial surveys as part of final implementation and dissemination of Client Experience program.

Bellevue, Washington, United States

• I managed the research services and deliverables for the Microsoft account including the development of programs and securing client satisfaction. I also led large engagements in order to assess and improve upon.
• Stimulated greater impact of research findings on client success by implementing the development of best practices, additional training programs, and case studies.

Bellevue, Washington, United States

• I led the Microsoft account team, designing and executing custom solutions to meet complex research objectives. I strengthened client relationships by facilitating frequent in-depth appraisal sessions to assess.
• Research consistently informed and enabled successful launches of new mobile products and services.

Master Of Business Administration [Honors], Marketing & Public/Nonprofit Management

Master Of Public Policy - Empp, Social Policy

Bachelor Of Science – Business Administration [Honors], Finance & Management Science

Multiple Subjects Teaching Credential, Elementary Education And Teaching