Ross Bennett Email & Phone Number

Boston, Massachusetts, United States

I lead the technology department of Inveniem in personnel and priority decisions. This includes day to day priority and advising C-level staff on technical strategy. I maintain support relationships with demanding clients, such as Metallica, Def Leppard, and the estate of Tupac Shakur.I am the technical point of contact and subject matter expert for external development contractors and strategic partners.This role is an expansion from my previous role as Senior QA Engineer. It includes managing live infrastructure, Azure cloud computing services and resources, maintaining automated tests and diagnosing emergent issues with the Inveniem team to ensure stability and ease of access.

Boston, Massachusetts, United States, Remote

As a Senior Software QA Engineer at Inveniem, I play a critical role in ensuring the quality and reliability of ongoing iterated development initiatives. I am responsible for defining quality standards, designing and implementing test automation frameworks, and conducting manual testing. I also serve as the Scrum Master for the development team and act as the Product Owner for test automation. My primary responsibility is ensuring that high-quality software is put in user's hands at a consistent pace.

New York, United States

I am a founding member and drummer of the band Peaches and Crime. We perform bespoke Americana in New York and surrounding areas. During my tenure we have released several albums, performed at a variety of small and large venues, and released a 30-minute feature in collaboration with WSKG of Binghamton, NY.

Ithaca, New York Area

Defined the specification, implementation strategy and rollout plan for the integration of a new third-party payment provider, and managed shared resources to complete the project under deadline, saving client retailers 2.1% of gross margin on all transactions.Headed integration with a third-party delivery provider to provide delivery coverage to 38% of client retailers with responsibility for design, acceptance criteria definition, user acceptance testing, and roll-out.Consolidated internal communication for timelines of features in development, ensuring that sales teams could confidently close contracts using features slated for release without concern for breach of contract, assisting in greater than 80% year over year sales growth.Blocked release of code which did not meet quality standards, decreasing defects discovered in production from 1 per 6 tickets to 1 per 52 tickets and increasing conversion rate by mobile users by 85%I manage projects and required development or customer success resources in exceptionally strict deadlines.I am a primary source of information for internal and external communication on newly released features and the underlying development cycle.I communicate with C-level executives regularly regarding project priority and impact, iterative process improvements and interdepartmental communication, leading to released features that increase transaction conversions by 20-25% over a calendar quarter.I am responsible for maintaining the definition of done for a particular piece of work, acceptance and user experience testing of a particular feature, and bear final responsibility for the acceptance or rejection of a final software release.

Fargo, North Dakota Area

Team leader and team player.I have managed various projects, including design and implementation of various UI and API testing frameworks for a logistics tracking software solution, saving hundreds of testing hours per year.I have served my team as an Agile Scrum Master, driving process iteration and collaborative discussion, which increased development velocity.I have experience with rapidly changing responsibility based on business need. This has included project ownership, resource management, and design and execution.Guided design and production of several automated testing solutions, replacing 400 hours of mandatory manual testing per two week iteration with software averaging less than one dollar in hosting cost per executionRefined development process to increase overall development velocity by 20% while ensuring that changing business needs were met immediately.Established a regression test suite for overseas outsourced testing to validate stability and appearance of nightly builds, reducing ticket iteration time from days to hours.Instituted process and infrastructure controls to guarantee 99.95% uptime or greater for three continuous quarters.Oversaw optimization steps to decrease hosting cost by 36% while increasing site responsiveness.

420 Court St. Suite 2, Binghamton Ny 13904

Directed production queue to ensure twelve installation team members of different skills and three trucks with different products operated at full capacity throughout the year.Redefined HR and accounting process to save 55 hours of paid time per week.Coordinated with state agencies to provide more than 200 grants for free or reduced cost energy efficiency improvements. Fostered a four person sales team, process and culture to ensure customer satisfaction, steady production and a 90% increase in leads generated by customer referral.Spearheaded company adoption of CRM software to ensure consistency of communication between sales staff, customer, installation teams and logistics staff.

Responsibilities included creation of industry specific publications from interviews. This included close coordination with individual customers and industry specialists, as well as collaborative editing.This position also required strict adherence to rapid production deadlines.

New York, United States

I am a founding member and drummer of the band Peaches and Crime. We perform bespoke Americana in New York and surrounding areas. During my tenure we have released several albums, performed at a variety of small and large venues, and released a 30-minute feature in collaboration with WSKG of Binghamton, NY.

Established maintenance schedules to ensure 100% uptime during primary production seasons.Supervised scheduling and execution of tasks by 6 third party equipment and technology providers.Hired trustworthy maintenance staff to provide upkeep and cash handling coverage while establishing methods to validate a record of no grift by any hired employee.

Responsibilities included rapid response to customer demands and a strict adherence to corporate and location-specific procedures. I was also responsible for training new baristas in these procedures, and collaborating with location and corporate management to confirm the proficiency of my peers. I also assisted in the development of store level procedures and oversaw their implementation.This included systems for reducing product loss due to quality control shrink, maintenance of store equipment, and design and upkeep of product displays.

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Sociology, Senior

Bachelor'S Degree