Ross Feldman Email and Phone Number
Fractional Chief Information Technology Officer for Businesses and Non-Profits at
@
Better Call I.T.
Ross Feldman's Location
Monroe, North Carolina, United States, United States
Ross Feldman's Contact Details
Ross Feldman work email
- Valid
- Valid
Ross Feldman personal email
n/a
About Ross Feldman
About Me:Thinker and Head Idea Guy. Technologist. I enjoy efficiency and process improvement, and I love making things better. I have been in a "Support" role for most of my career because I love when people throw "problems" at me to solve. These days I like being more Strategic than Tactical. Don't get me wrong, I can be Tactical, and I can handle things in a Crisis, but I prefer to use my powers for "let's not get IN THIS situation in the first place" instead of "how do we get out of this situation we dug ourselves in to."****My Ol' Bio: In IT since 1994 and studied at UNCC for a degree in Software and Information Systems.Technology Geek, Enthusiast, Evangelist, Advocate, and AddictLinux flavors include Ubuntu, Fedora, Debian, KDE, Gnome, Knoppix, Raspian, RHEL, CentOS.Knowledge Includes:Microsoft Windows 3.11 For Workgroups, NT / 4.0, 95, 98, 2000, ME, XP, Vista, 7, 8, 8.1, 10Microsoft Office 95, 97, 2000, XP, 2003, 2007, 2010, 2013, 2016, 365Microsoft Server 2003, 2008 & 2012Microsoft SharePoint 2007, 2010, 2013 & 2016I am proficient in Microsoft Access, Excel, InfoPath, OneNote, Outlook, Outlook Express, PowerPoint, Project, Publisher, SharePoint Designer, Visio, Word, Teams, Forms, Yammer, OneDrive, OneDrive for Business.Mac OS, Mac Office, Entourage, iMovie Knowledge and Experience.Mobile: Palm, Windows CE, Blackberry, Apple iOS, Android, WearOS, Tinzen & Cyanogenmod KnowledgeDatabase knowledge includes MS SQL Server 2012, MySQL, MongoDB, InnoDB, MariaDB, Amazon Aurora, and RDSAD KnowledgeDNS and Networking KnowledgePowerBI KnowledgeRemedy ExperienceCRM KnowledgeSocial Media KnowledgeSharePoint CertificationShareGate ExperienceSplunk KnowledgeTFS KnowledgeAWS KnowledgeLaserFiche ExperienceWorking knowledge of HTML, CSS, PowerShell, DOS, Shell, PHP, JavaScript and related concepts as well as website design and content management systems such as WordPress.Strong communication skills.Strong analytical and problem solving skills.Highly motivated, organized, detail oriented and a team player.Critical thinker, source of solutions and ideas both KISS and out of the box.Strong organization, time and priority management skills.Specialties: Technology Education, Connecting Small Businesses, Problem SolvingHonor Societies: Sigma Alpha Pi [ΣΑΠ] (Lifetime Member since Fall 2013)Phi Theta Kappa [ΦΘΚ] (Member since Fall 2012)
Ross Feldman's Current Company Details
Better Call I.T.
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Fractional Chief Information Technology Officer for Businesses and Non-Profits
Ross Feldman Work Experience Details
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Chief Technology OfficerBetter Call I.T. Jun 2000 - PresentMonroe, UsOffering Technology Skills Training, Support and Consulting to a vast array of businesses and individual clients.
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Director Of Strategic InitiativesCcp Technologies Sep 2024 - PresentCharlotte, Nc, Us1. Manage the company's 500-day strategic roadmap2. Provide portfolio-level management of the company's strategic initiatives3. Shepherd the evolution of company policies though updates to the already existing policies and those identified by leadership -
Vcio & Digital AdvisorCcp Technologies May 2022 - Sep 2024Charlotte, Nc, UsPartner with New and Existing Clients to be their Chief Technology Strategist and Digital Advisor through People, Process, and Technology.
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EvangelistThe Networking Newsletter Oct 2024 - PresentEvangelize the Newsletter product with fellow serial business networkers to grow the subscriber base and the number of newsletter sponsors. -
Director Of Information TechnologyFight The Flame Oct 2024 - PresentCharlotte, Nc, UsWork with Executive Director on all facets of the organization's IT -
Technology MavenHaven Creative Apr 2024 - PresentCharlotte, North Carolina, UsMonitor and manage all things IT. PC, MAC, Network, Web, Risk and Cybersecurity. -
Product EvangelistDeliverypath Wireless, Llc May 2023 - PresentCharlotte, North Carolina, UsThe Product Evangelist's primary role is to be the company's spokesperson and advocate, both internally and externally. This involves working closely with the product development team to understand the features and benefits of the company's products and services, and then effectively communicating those to potential customers.The Product Evangelist works closely with current and future Partner Agencies to promote the company's products and services.Overall, a Product Evangelist is a highly visible and critical role that requires strong communication, marketing, and networking skills, as well as a deep understanding of the needs and challenges faced by creative agencies that use WordPress as their primary CMS. -
VcioNext Stage Feb 2022 - PresentCharlotte, North Carolina, UsInterface directly with the CEO and his team on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Company. -
Digital AdvisorTosco Music Sep 2021 - PresentInterface directly with the Executive Director and work with the staff on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Organization. -
VcioGlobal Executive Development Partners, Llc Oct 2018 - PresentInterface directly with the President and her team on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Company.
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Digital AdvisorDca Virtual Business Support Sep 2016 - PresentNorth Chesterfield, Va, UsInterface with President and her team on all facets of Technology and processes for the business. -
Digital AdvisorElite Touch Cleaning Services Jun 2015 - PresentCharlotte, North Carolina, UsInterface directly with the President and his team on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Company. -
VcioLeadership In The Clouds™ Dec 2014 - PresentCharlotte, North Carolina, UsInterface directly with the CEO & President and her team on all facets of Technology and processes for the business. -
Technology AdvisorLatin American Chamber Of Commerce Of Charlotte Mar 2012 - PresentCharlotte, North Carolina, UsWork with the Executive Director and staff on function, design, and performance of the Chamber's Technology and systems. -
Service ProfessionalOnforce Jan 2008 - PresentLexington, Ma, UsProvided All Levels of PC Support as an Independent Contractor. -
Training And Outreach Coordinator / Tech, Admin SrCompass Group Usa Aug 2020 - May 2022Charlotte, North Carolina, UsThe Training and Outreach Coordinator position is responsible for organizing, planning, and facilitating outcomes-based technology training services that lead to enhanced end-user computing experiences and operational business efficiencies. The Training and Outreach Coordinator represents the Systems & Technology Group as a resource for best practice utilization of technology resources and establishes collaborative partnerships with our users to understand and deliver required outcomes-based learning experiences through hands-on, small group, and virtual learning opportunities.The Training and Outreach Coordinator works as a member of the User Support Services (USS) team and is charged to understand the goals/objectives of that team and how it supports those of the Systems & Technology Group (STG).- Oversee the development and delivery of training programs to address top issues affecting end users and the User Support Services team.- Analyze daily & weekly top issues to understand areas needing attention.are indicative of larger problems.- Analyze support data and metrics to identify trends in order to develop training programs to help support services meet the needs of business users.- Provide weekly reports for department manager and director of training program development, adoption, and effectiveness.- Analyze ticket data and support metrics to identify trends in order to partner with STG teams to recommend proactive service improvements.- Establish highly functional partnerships with business partners to identify and meet business training needs.- Partner with USS management to develop staff training programs.- Assist with training staff on proper troubleshooting methods, customer service and to ensure technical competency.- Facilitate cross-training among support teams handling technical support, application support, and mobile device support.- Contribute to the preparation and management of department training budget. -
Unified Communications Specialist / Tech, Admin SrCompass Group Usa Feb 2020 - Aug 2020Charlotte, North Carolina, UsThe purpose of this role is to drive adoption and engagement and provide training and support for corporate communications and collaboration platforms. As the Unified Communication Specialist, my role is to work on strategic projects that will help drive the company forward. The primary focus of my position is to work closely with the business stakeholders in driving adoption and engagement and providing innovative solutions in the communication and collaboration space. My Responsibilities Include • Work closely with business stakeholders to drive adaption and engagement using Microsoft Teams and Webex. • Assist in defining enterprise strategy around unified communications. • Assist in the creation of training plans for Compass supported communication platforms. • Utilize best practices to implement corporate standards around Microsoft Teams and Webex. • Work with the Cyber Security team to ensure security best practices are being implemented. • Assist in the production of high quality procedural, operations, and application documentation. • Work with developers, IT department, and business team members to identify process and/or application improvements. • Serve as the escalation point for issues related to unified communications platforms.Other related duties as assigned.
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Senior Functional Analyst / Analyst, Functional Sr ICompass Group Usa Aug 2018 - Feb 2020Charlotte, North Carolina, UsDrive workforce efficiency and information management through the use of Forms, Workflows, Data Extraction (Optical Character Recognition Scanning) and Process Approvals in the Cloud Native Enterprise Content Management System known as Laserfiche.Responsibilities include- Train and support resident super users in End User Licensing, Workflow formation and automation, Meta Data and Content Extraction via Optical Character Recognition Scanning, Web Data Input Form Creation- Manage document workflow and design, user permissions, audit trails and compliance- Collect and organize requirements from super user population for new business integrations and translate them in to technical design documents for development and architecture technical teams- Establish and Maintain Security protocols for new and current users- Plan, analyze and validate business needs both functional and technical- Provide technical guidance, solve problems, and alternative solutions to other team members
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Senior Cloud Services Administrator / Tech, Admin SrCompass Group Usa Nov 2017 - Aug 2018Charlotte, North Carolina, UsWorking on strategic projects that will help drive the company forward. Working closely with SharePoint business stakeholders in designing, creating, and implementing enterprise solutions to streamline communication, processes, and efficiency.Responsibilities:Cloud• Research and vet new, upcoming and established Cloud Services and Cloud-based Applications as well SaaS and IaaS offerings and solutions.• Evangelize and promote cloud and cloud-first technologies and solutions for the enterprise.•Administrate and Maintain current and future cloud systems for the enterprise. SharePoint• Configuring and administering the SharePoint 2010, 2013 & 2016 environments. • Utilizing best practices to implement corporate standards around SharePoint.• Administering both internal and external facing SharePoint environments in a multiserver farm environment. • Managing user permissions. • Deployment and configuration of custom developed solutions for SharePoint• Providing support for the Dining Website SharePoint solution deployed to over 1200 business units across the nation as well as several dozen units in Canada, the UK and Alaska.• Training new users on SharePoint content management and well as helping experienced users fine tune their skills and make their process more efficient.WordPress• Design, Implement and Scale a LAMP Stack in an Enterprise Environment• Create Policy for a Stable and Secure Environment• Manage Projects to On board new websites from multiple vendors• Patch and Maintain Production, Staging, QA and Development Environments• Troubleshoot live code issues• Consult on the Go Live process• WordPress Training• Provide 24/7/365 On call support for several large traffic sites• Analyze the environment for efficiencies• Integrate with Security, Monitoring, Logging, Load Balancing and Firewall systems• Provide the highest level of Customer Service and Timely Response• Maintain a 99.95% up time SLA for all live sites.
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Senior Technology Developer / Tech, Developer Sr ICompass Group Usa Dec 2016 - Nov 2017Charlotte, North Carolina, UsWorking on strategic projects that will help drive the company forward. Working closely with SharePoint business stakeholders in designing, creating, and implementing enterprise solutions to streamline communication, processes, and efficiency.Responsibilities:• Configuring and administering the SharePoint 2010 and 2013 environment. • Utilizing best practices to implement corporate standards around SharePoint.• Administering both internal and external facing SharePoint environments in a farm environment. • Managing user permissions. • Deployment and configuration of custom developed solutions for SharePoint• Providing support for the Dining Website SharePoint solution deployed to over 700 business units across the nation as well as several dozen units in Canada and Alaska.• Training new users on SharePoint content management and well as helping experienced users fine tune their skills and make their process more efficient.WordPress• Design, Implement and Scale a LAMP Stack in an Enterprise Environment• Create Policy for a Stable and Secure Environment• Manage Projects to On board new websites from multiple vendors• Patch and Maintain Production, Staging, QA and Development Environments• Troubleshoot live code issues• Consult on the Go Live process• WordPress Training• Provide 24/7/365 On call support for several large traffic sites• Analyze the environment for efficiencies• Integrate with Security, Monitoring, Logging, Load Balancing and Firewall systems• Provide the highest level of Customer Service and Timely Response• Maintain a 99.95% up time SLA for all live sites.
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Technology Engineer / Tech, EngineerCompass Group Usa Oct 2012 - Dec 2016Charlotte, North Carolina, UsWorking on strategic projects that will help drive the company forward. Working closely with SharePoint business stakeholders in designing, creating, and implementing enterprise solutions to streamline communication, processes, and efficiency.Responsibilities:• Configuring and administering the SharePoint 2010 and 2013 environment. • Utilizing best practices to implement corporate standards around SharePoint.• Administering both internal and external facing SharePoint environments in a farm environment. • Managing user permissions. • Deployment and configuration of custom developed solutions for SharePoint• Providing support for the Dining Website SharePoint solution deployed to over 700 business units across the nation as well as several dozen units in Canada and Alaska.• Training new users on SharePoint content management and well as helping experienced users fine tune their skills and make their process more efficient.
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Senior Technical Services Specialist / Tech, Specialist Svcs SrCompass Group Usa Jul 2012 - Sep 2012Charlotte, North Carolina, UsResponsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates. Support responsibilities included all technologies, systems, and applications used by these associates. Support provided via telephone or in person in the Charlotte office and VIP offsite support in the Charlotte region.Responsibilities: Troubleshot and resolved onsite desktop, laptop problems Provided initial LAN, computer hardware, Windows, Microsoft Office and remote communication support Handled setup, configuration, and support of smartphone & tablet technologies Ensured timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc. Coordinated physical setup and configuration of PCs, printers and other peripherals Tracked and reported on incidents and provide timely response to support requests, following through to ensure user satisfaction Ensured compliance with support procedures related to timing, reporting and follow through Provided general training on technology use for VIP associates Provided after-hours and weekend support for VIP and executive associates when needed Constantly re-analyzed processes to find more efficient means of executing a better end result and reported back to management Elemental in creating a better relationship between technical staff and the user populous.
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Technical Services Specialist / Tech, Specialist SvcsCompass Group Usa Apr 2010 - Jul 2012Charlotte, North Carolina, UsResponsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates. Support responsibilities included all technologies, systems, and applications used by these associates. Support provided via telephone or in person in the Charlotte office and VIP offsite support in the Charlotte region.Responsibilities: Troubleshot and resolved onsite desktop, laptop problems Provided initial LAN, computer hardware, Windows, Microsoft Office and remote communication support Handled setup, configuration, and support of smartphone & tablet technologies Ensured timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc. Coordinated physical setup and configuration of PCs, printers and other peripherals Tracked and reported on incidents and provide timely response to support requests, following through to ensure user satisfaction Ensured compliance with support procedures related to timing, reporting and follow through Provided general training on technology use for VIP associates Provided after-hours and weekend support for VIP and executive associates when needed
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Associate Technology Support Specialist / Tech, Specialist Svcs AssocCompass Group Usa Jun 2008 - Apr 2010Charlotte, North Carolina, UsAnswer and Resolve Technical Issues by way of incoming calls from company associates in need IT Technical and PC Computer Support.
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InternCompass Group Usa Jun 2005 - Jun 2008Charlotte, North Carolina, UsAnswer and Resolve Technical Issues by way of incoming calls from company associates in need IT Technical and PC Computer Support.
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Computer Technology EducatorUrban League Of Central Carolinas Jun 2003 - Jun 2005Charlotte, Nc, UsProvided technical support and computer classes for Make a Difference Centers (MADC) in Mecklenburg and Union Counties as well as the Linking Youth to Technology through Education (LYTE) Program and with a partnership with the YWCA. -
Teaching AssistantTemple Beth El - Religious School Jan 2002 - Dec 2004Assisted Sunday School teachers and office personnel.
Ross Feldman Skills
Technical Support
Sharepoint
Windows Server
Computer Hardware
Troubleshooting
Windows Xp
Linux
Microsoft Office
Active Directory
Windows 7
Visio
Bmc Remedy
Help Desk Support
Access
Html
Software Installation
Computer Repair
Javascript
Blackberry
Ubuntu
Css
Sql
Windows Vista
Java
Android
Web Design
C++
Windows 2000
Windows 95
Apache
Software Documentation
Shell Scripting
Sharepoint Designer
Windows Nt
Ios
Iis
Windows 3.1
Palm Os
Computer Proficiency
It Skills
Computer Skills Training
Windows Server 2003
Windows Server 2008
Windows 98
Windows 3.11
Mac Os X
Mac Os 9
Zenprise Mobile Manager
Zenprise Device Manager
Ross Feldman Education Details
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University Of North Carolina At CharlotteInformation Technology -
South Piedmont Community CollegeInformation Technology
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Central Piedmont Community College
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Northwest School Of The ArtsMinor In Theater
Frequently Asked Questions about Ross Feldman
What company does Ross Feldman work for?
Ross Feldman works for Better Call I.t.
What is Ross Feldman's role at the current company?
Ross Feldman's current role is Fractional Chief Information Technology Officer for Businesses and Non-Profits.
What is Ross Feldman's email address?
Ross Feldman's email address is ro****@****man.com
What schools did Ross Feldman attend?
Ross Feldman attended University Of North Carolina At Charlotte, South Piedmont Community College, Central Piedmont Community College, Northwest School Of The Arts.
What skills is Ross Feldman known for?
Ross Feldman has skills like Technical Support, Sharepoint, Windows Server, Computer Hardware, Troubleshooting, Windows Xp, Linux, Microsoft Office, Active Directory, Windows 7, Visio, Bmc Remedy.
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