Ross Feldman Email & Phone Number

Monroe, Us

Offering Technology Skills Training, Support and Consulting to a vast array of businesses and individual clients.

Charlotte, Nc, Us

1. Manage the company's 500-day strategic roadmap2. Provide portfolio-level management of the company's strategic initiatives3. Shepherd the evolution of company policies though updates to the already existing policies and those identified by leadership

Charlotte, Nc, Us

Partner with New and Existing Clients to be their Chief Technology Strategist and Digital Advisor through People, Process, and Technology.

Evangelize the Newsletter product with fellow serial business networkers to grow the subscriber base and the number of newsletter sponsors.

Charlotte, Nc, Us

Work with Executive Director on all facets of the organization's IT

Charlotte, North Carolina, Us

Monitor and manage all things IT. PC, MAC, Network, Web, Risk and Cybersecurity.

Charlotte, North Carolina, Us

The Product Evangelist's primary role is to be the company's spokesperson and advocate, both internally and externally. This involves working closely with the product development team to understand the features and benefits of the company's products and services, and then effectively communicating those to potential customers.The Product Evangelist works closely with current and future Partner Agencies to promote the company's products and services.Overall, a Product Evangelist is a highly visible and critical role that requires strong communication, marketing, and networking skills, as well as a deep understanding of the needs and challenges faced by creative agencies that use WordPress as their primary CMS.

Charlotte, North Carolina, Us

Interface directly with the CEO and his team on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Company.

Interface directly with the Executive Director and work with the staff on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Organization.

Interface directly with the President and her team on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Company.

North Chesterfield, Va, Us

Interface with President and her team on all facets of Technology and processes for the business.

Charlotte, North Carolina, Us

Interface directly with the President and his team on all facets of the existing Technology as well as lay plans for future implementation of Technology for the Company.

Charlotte, North Carolina, Us

Interface directly with the CEO & President and her team on all facets of Technology and processes for the business.

Charlotte, North Carolina, Us

Work with the Executive Director and staff on function, design, and performance of the Chamber's Technology and systems.

Lexington, Ma, Us

Provided All Levels of PC Support as an Independent Contractor.

Charlotte, North Carolina, Us

The Training and Outreach Coordinator position is responsible for organizing, planning, and facilitating outcomes-based technology training services that lead to enhanced end-user computing experiences and operational business efficiencies. The Training and Outreach Coordinator represents the Systems & Technology Group as a resource for best practice utilization of technology resources and establishes collaborative partnerships with our users to understand and deliver required outcomes-based learning experiences through hands-on, small group, and virtual learning opportunities.The Training and Outreach Coordinator works as a member of the User Support Services (USS) team and is charged to understand the goals/objectives of that team and how it supports those of the Systems & Technology Group (STG).- Oversee the development and delivery of training programs to address top issues affecting end users and the User Support Services team.- Analyze daily & weekly top issues to understand areas needing attention.are indicative of larger problems.- Analyze support data and metrics to identify trends in order to develop training programs to help support services meet the needs of business users.- Provide weekly reports for department manager and director of training program development, adoption, and effectiveness.- Analyze ticket data and support metrics to identify trends in order to partner with STG teams to recommend proactive service improvements.- Establish highly functional partnerships with business partners to identify and meet business training needs.- Partner with USS management to develop staff training programs.- Assist with training staff on proper troubleshooting methods, customer service and to ensure technical competency.- Facilitate cross-training among support teams handling technical support, application support, and mobile device support.- Contribute to the preparation and management of department training budget.

Charlotte, North Carolina, Us

The purpose of this role is to drive adoption and engagement and provide training and support for corporate communications and collaboration platforms. As the Unified Communication Specialist, my role is to work on strategic projects that will help drive the company forward. The primary focus of my position is to work closely with the business stakeholders in driving adoption and engagement and providing innovative solutions in the communication and collaboration space. My Responsibilities Include • Work closely with business stakeholders to drive adaption and engagement using Microsoft Teams and Webex. • Assist in defining enterprise strategy around unified communications. • Assist in the creation of training plans for Compass supported communication platforms. • Utilize best practices to implement corporate standards around Microsoft Teams and Webex. • Work with the Cyber Security team to ensure security best practices are being implemented. • Assist in the production of high quality procedural, operations, and application documentation. • Work with developers, IT department, and business team members to identify process and/or application improvements. • Serve as the escalation point for issues related to unified communications platforms.Other related duties as assigned.

Charlotte, North Carolina, Us

Drive workforce efficiency and information management through the use of Forms, Workflows, Data Extraction (Optical Character Recognition Scanning) and Process Approvals in the Cloud Native Enterprise Content Management System known as Laserfiche.Responsibilities include- Train and support resident super users in End User Licensing, Workflow formation and automation, Meta Data and Content Extraction via Optical Character Recognition Scanning, Web Data Input Form Creation- Manage document workflow and design, user permissions, audit trails and compliance- Collect and organize requirements from super user population for new business integrations and translate them in to technical design documents for development and architecture technical teams- Establish and Maintain Security protocols for new and current users- Plan, analyze and validate business needs both functional and technical- Provide technical guidance, solve problems, and alternative solutions to other team members

Charlotte, North Carolina, Us

Working on strategic projects that will help drive the company forward. Working closely with SharePoint business stakeholders in designing, creating, and implementing enterprise solutions to streamline communication, processes, and efficiency.Responsibilities:Cloud• Research and vet new, upcoming and established Cloud Services and Cloud-based Applications as well SaaS and IaaS offerings and solutions.• Evangelize and promote cloud and cloud-first technologies and solutions for the enterprise.•Administrate and Maintain current and future cloud systems for the enterprise. SharePoint• Configuring and administering the SharePoint 2010, 2013 & 2016 environments. • Utilizing best practices to implement corporate standards around SharePoint.• Administering both internal and external facing SharePoint environments in a multiserver farm environment. • Managing user permissions. • Deployment and configuration of custom developed solutions for SharePoint• Providing support for the Dining Website SharePoint solution deployed to over 1200 business units across the nation as well as several dozen units in Canada, the UK and Alaska.• Training new users on SharePoint content management and well as helping experienced users fine tune their skills and make their process more efficient.WordPress• Design, Implement and Scale a LAMP Stack in an Enterprise Environment• Create Policy for a Stable and Secure Environment• Manage Projects to On board new websites from multiple vendors• Patch and Maintain Production, Staging, QA and Development Environments• Troubleshoot live code issues• Consult on the Go Live process• WordPress Training• Provide 24/7/365 On call support for several large traffic sites• Analyze the environment for efficiencies• Integrate with Security, Monitoring, Logging, Load Balancing and Firewall systems• Provide the highest level of Customer Service and Timely Response• Maintain a 99.95% up time SLA for all live sites.

Charlotte, North Carolina, Us

Working on strategic projects that will help drive the company forward. Working closely with SharePoint business stakeholders in designing, creating, and implementing enterprise solutions to streamline communication, processes, and efficiency.Responsibilities:• Configuring and administering the SharePoint 2010 and 2013 environment. • Utilizing best practices to implement corporate standards around SharePoint.• Administering both internal and external facing SharePoint environments in a farm environment. • Managing user permissions. • Deployment and configuration of custom developed solutions for SharePoint• Providing support for the Dining Website SharePoint solution deployed to over 700 business units across the nation as well as several dozen units in Canada and Alaska.• Training new users on SharePoint content management and well as helping experienced users fine tune their skills and make their process more efficient.WordPress• Design, Implement and Scale a LAMP Stack in an Enterprise Environment• Create Policy for a Stable and Secure Environment• Manage Projects to On board new websites from multiple vendors• Patch and Maintain Production, Staging, QA and Development Environments• Troubleshoot live code issues• Consult on the Go Live process• WordPress Training• Provide 24/7/365 On call support for several large traffic sites• Analyze the environment for efficiencies• Integrate with Security, Monitoring, Logging, Load Balancing and Firewall systems• Provide the highest level of Customer Service and Timely Response• Maintain a 99.95% up time SLA for all live sites.

Charlotte, North Carolina, Us

Working on strategic projects that will help drive the company forward. Working closely with SharePoint business stakeholders in designing, creating, and implementing enterprise solutions to streamline communication, processes, and efficiency.Responsibilities:• Configuring and administering the SharePoint 2010 and 2013 environment. • Utilizing best practices to implement corporate standards around SharePoint.• Administering both internal and external facing SharePoint environments in a farm environment. • Managing user permissions. • Deployment and configuration of custom developed solutions for SharePoint• Providing support for the Dining Website SharePoint solution deployed to over 700 business units across the nation as well as several dozen units in Canada and Alaska.• Training new users on SharePoint content management and well as helping experienced users fine tune their skills and make their process more efficient.

Charlotte, North Carolina, Us

Responsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates. Support responsibilities included all technologies, systems, and applications used by these associates. Support provided via telephone or in person in the Charlotte office and VIP offsite support in the Charlotte region.Responsibilities: Troubleshot and resolved onsite desktop, laptop problems Provided initial LAN, computer hardware, Windows, Microsoft Office and remote communication support Handled setup, configuration, and support of smartphone & tablet technologies Ensured timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc. Coordinated physical setup and configuration of PCs, printers and other peripherals Tracked and reported on incidents and provide timely response to support requests, following through to ensure user satisfaction Ensured compliance with support procedures related to timing, reporting and follow through Provided general training on technology use for VIP associates Provided after-hours and weekend support for VIP and executive associates when needed Constantly re-analyzed processes to find more efficient means of executing a better end result and reported back to management Elemental in creating a better relationship between technical staff and the user populous.

Charlotte, North Carolina, Us

Responsible for daily desktop support for the Compass Group Charlotte corporate offices and Compass Group VIP and executive level associates. Support responsibilities included all technologies, systems, and applications used by these associates. Support provided via telephone or in person in the Charlotte office and VIP offsite support in the Charlotte region.Responsibilities: Troubleshot and resolved onsite desktop, laptop problems Provided initial LAN, computer hardware, Windows, Microsoft Office and remote communication support Handled setup, configuration, and support of smartphone & tablet technologies Ensured timely installation / upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc. Coordinated physical setup and configuration of PCs, printers and other peripherals Tracked and reported on incidents and provide timely response to support requests, following through to ensure user satisfaction Ensured compliance with support procedures related to timing, reporting and follow through Provided general training on technology use for VIP associates Provided after-hours and weekend support for VIP and executive associates when needed

Charlotte, North Carolina, Us

Answer and Resolve Technical Issues by way of incoming calls from company associates in need IT Technical and PC Computer Support.

Charlotte, North Carolina, Us

Answer and Resolve Technical Issues by way of incoming calls from company associates in need IT Technical and PC Computer Support.

Charlotte, Nc, Us

Provided technical support and computer classes for Make a Difference Centers (MADC) in Mecklenburg and Union Counties as well as the Linking Youth to Technology through Education (LYTE) Program and with a partnership with the YWCA.

Assisted Sunday School teachers and office personnel.

Information Technology

Computer Information Technology, Information Technology

Education record

Major In Band, Minor In Theater