Ross Armstrong Email and Phone Number

• Created a macro to automate pharmacy account creation in SAP and cut process time from 30 minutes to 2 minutes.• Designed and implemented a macro to reduce amount of time spent reviewing and verifying data changes by 40%.• Redesigned customer qualification process by analysing and processing data to find unique identifying codes common between customer and national registration.• Achieved LEAN Yellow Belt certification by implementing process improvements that increased team efficiency.

• Recruited and trained a new team from scratch to perform crucial administration tasks for the largest clearing house in the US securities industry.• Led site mentoring programme ensuring ongoing skills development and cross-training programmes for the team - providing career guidance and support to staff.Manager of the Operations Risk & Control team.Our department was comprised of Stock Record, Post Processing Support, Operations Regulatory Compliance and Transfer Agent Services.

• Worked closely with customers to ensure their needs were met and exceeded by maintaining daily SLA compliance and effectively resolving conflict and quality issues.• Officially recognised and rewarded by HP for exceptional contribution in leading a global migration project for Request and Change Management at Bristol-Myers Squibb, involving extensive consideration and implementation of departmental requirements.• Managed a project to standardise reporting across multiple HP accounts, coordinating extensively with colleagues across accounts and countries, enhancing project management skills and receiving an award for this achievement.