Rossana Lynn Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Specialist recruitment in Procurement and Property industries, partnering with Private and Public Sector organisations within the Wellington market.

Wellington & Wairarapa, New Zealand

Taranaki, Wanganui & Manawatu, New Zealand

- Specialist degree advice for Bachelor of Arts and Bachelor of Business students- Offering assistance and advice to students of Massey University- Encouraging and supporting new enrolments

• Strengthened relationships between MidCentral District Health Board (MDHB) and patients, families and support staff• Displayed confidentiality, approachability, sympathy and understanding towards patients and families who voiced concerns about experiences at MDHB.• Successfully regained trust and confidence of MDHB services by timely and effective resolution of complaints and concerns • Maintenance of a database of all complaints, compliments, queries and suggestions with the ability to build reports of this data based on the specific needs of individual departments• Effective training to different departments at MDHB in customer service, complaint resolution and conflict management• Presentations to all new staff of MDHB about requirements under the Health and Disability Code of Rights and the Health Information Privacy Code• Provided advice and support on matters relating to privacy to both colleagues and customers Achievements• Developed multiple training programmes and successfully delivered these to key staff members within the organisation• Positive feedback received from customers when assisting them in resolving their concerns• Successful chairing and organisation of the privacy network throughout MDHB. • Editing and maintaining a database to ensure it is user-friendly and captures appropriate data.

Taranaki, Wanganui & Manawatu, New Zealand

• Timely release of patient information to both individuals and organisations, in line with the requirements set out by the Health Information Code 1994 and the Privacy Act 2003• Excellent attention to detail to ensure correct information was released and the privacy of any individual or organisation involved was maintained. • Strengthened time-management and organisational skills to successfully manage multiple requests with differing levels of urgency• Strong working relationships with internal and external contactsAchievements• Completed a Privacy Act Workshop and became a Privacy Officer for MidCentral District Health Board • Assisted in creating and presenting a three-hour Customer Service training session• Implemented changes to the form used by customers to request notes that made it more user-friendly and reduced processing time internally.