Ross Andler Email & Phone Number

Foxborough, Massachusetts

• Lead retention, communication, and service efforts for the entire Patriots Season Ticket Member base resulting in a 95+% retention rate for 2024-2025 NFL season
• #1 across the company in upsell and expansion revenue in 2024, generating an additional $5.5M in revenue
• Coach direct reports to exceed service standards in order to directly impact and increase ticket member satisfaction and NPS
• Oversee member communication outreach efforts to Season Ticket Member and Waitlist Member base while working cross departmentally with Business Intelligence and Email Marketing teams

Foxborough, Massachusetts, United States

Foxborough, MA

Foxborough, MA

• Served as an extension of the ticket office for concerts and Patriots game days inside Gillette Stadium at Guest Services booth
• Provided exceptional customer service and informed patrons of available ticket inventory, using Ticketmaster Host
• Employee of the Year Award recipient as a member of the ticket office (2015)

Foxborough, MA

• Served as the primary contact for New England Patriots Season Ticket Members via phone, email, and face-to-face correspondence
• Updated account information for Season Ticket Members and Waitlist Members via Archtics
• Acquired additional Patriots365 memberships, a year-round rewards program for Season Ticket Members
• Monitored seating arrangements and relocations for patrons requiring ADA (Americans with Disabilities Act) seating

Amherst, MA

• Ensured complete fan satisfaction by resolving conflicts via phone and face to face interaction at box office
• Distributed game day tickets to coaches, families of athletes, and prospective recruits in a timely, efficient, and secure manner
• Collaborated with co-workers to ensure continuity in servicing the needs of patrons
• Completed ticket purchases and modified orders using Archtics Ticketing System

Brockton, Massachusetts

• Managed game day staff of 40 employees (ticket takers, ushers, kids zone workers), which included hiring, scheduling, and training
• Sold $2,500 in group contracts to new clients and organizations
• Proactive outreach and exceptional customer service to Season Ticket Holders to maximize patron retention
• Tracked game-by-game ballpark income, including concessions, parking, and patron sales to monitor shrinkage and profitability

Walpole, Massachusetts

• Focused primarily on events for Bill Belichick and Matt Light charitable foundations
• Composed blog posts for firm’s clients with relevant industry information, then posted to the clients’ company websites
• Created specific media lists for press release distribution in order to generate publicity for upcoming charitable events
• Pitched news outlets (TV, radio, Patch sites, print publications) about clients’ most recent work to increase awareness and visibility for the clients and agency

Stoughton, Massachusetts

• Assisted camp administrators in day-to-day operations and camp-wide events for 250 children, ages 5 to 15
• Designed and implemented new cooperative activities and games into campers’ daily routines to encourage participation
• Orchestrated open-ended discussions and team-oriented tasks on effective leadership behaviors for future counselors