Rossanne C. Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Motivate customer excellence and maintain a high level serviceHelp to transform existing implementations and service engagements to lean processesWork with customers and various internal business teams to continuously improve the technology and enhanced customer experience

Build and manage Wordpress sites Code in MySql, PHP, XML, Javascript, CSS, and HTML as neededCurate content with optimal SEO and indexing practicesMaintain excellent relationships with customers, communicate site designs or issues effectively

Melbourne, Victoria, Australia

Hired and managed developersAudited IT systems within the organisationSetup a Sharepoint intranet, greater backlog visibility and a virtual Jira Helpdesk for customers

Melbourne, Victoria, Australia

Auckland, New Zealand

Redesigned analysis and implementation processes for particular markets, significantly reducing inefficiencies, risk and cost to the company.Solution Delivery ManagerLead complex service delivery processes and develop resolutions to all technical problemsEnsure contractual support service deliverables are understood and managed effectivelySupport delivery project manager with technical scope, timings, dependencies, and risk Ensure the project is implemented as planned and make appropriate adjustments if required while maintaining regular communications with all concerned partiesCo-ordinate, facilitate and support service activities between the customer and support teams, account teams, engineers, solution specialists, and rollout co-ordinators.Ongoing Client Relationship ManagementSingle point of contact within Fuji Xerox for all technical requirements for tier 1 accountsArticulate product roadmaps to customers to enable productive use of new features Create a strategic relationship with key stakeholders within the customer’s organisationPitch product features in detail to prospective customers together with the product managerAdvise account manager of sales opportunities and qualify sales solution opportunities Proactively initiate best practices and improved business processes

Auckland

Although I was contracted to design and develop an invoicing software to replace a legacy system, I assessed the magnitude of the project and decided I needed a bigger team. I assigned myself as PM/BA and took the initiative to submit a business case to senior management. I achieved approval of four developers for the project. The business case included stakeholder analysis, business requirements gathering and analysis, feasibility analysis, risk analysis, business impact analysis, ROI analysis, cost benefit analysis, process mapping, current state analysis, future state design and business acceptance analysis. I successfully delivered a solution that adhered to technical and business requirements. This was achieved by maintaining constant and effective communication and ensuring stakeholder buy-in.ResponsibilitiesDevelop work and project plans to successfully deliver an invoicing solution that fits the business requirements - eg automated, scalable, controlled by invoicing team vs IT Track project deliverables, dependencies, cost, risk and schedules and clearly communicate these to all appropriate partiesLead stakeholder meetings, senior management progress reports, and feature presentationsChange and problem managementLead and manage two senior developers and two junior developersWork with various teams across the organisation to gather and define requirements and translate these into technical requirementsCreate business requirements with clear acceptance criteria and ample documentation including user flow diagrams and detailed use case scenarios such that stakeholders, testers and developers alike understand the desired outcome. Participate in architectural discussions to ensure solutions are designed for successful deploymentFacilitate and contribute to technical solutions, designs, and problem solvingDelivery of design, procedural, process and training documentation

Business analyst and developer

Create referential integrity within their database. Assist in creating uniform terminology throughout the company.

Cleaning up their Microsoft Access database at Buckleys Systems Ltd

Auckland, New Zealand

Eat Right Be Bright create nutritious foods that your tastebuds love. All our foods are designed by an experienced gourmet chef. Delivery available to schools, cafes, events, parties.Managed finances, digital presence and customer relationshipsIdentify factors in the environment that may present opportunities and threats to the businessGather information about the strengths and weaknesses of our marketIdentify our vision, how the business objectives and goals align with the business strategies and vision, and how the chosen market compares with our vision

Auckland, New Zealand

Outsourced for Business Analysis and/or Project Managment depending on the requirementse-asTTLe programme delivered to the Ministry of Education for bespoke web enabled development using agile methodologyLead a team of six developers and two testersManaged development, testing, changes, risk, sprints, budgets, reporting and documentation

AchievementsI worked autonomously to design and develop a stand alone Microsoft VB6 application with XML database that included syncing databases, importing client data, emailing forms and reports, and graphing data. ResponsibilitiesGather business requirements from marketing and translate them into a solutionLiaise with other 3rd party vendors, internal sales team and customers to ensure successful rollout and demo new versions as requiredTravel nationwide to customer sites to deploy solution and train users

Fulfilled many roles in this organisation based on contractual needs to their clients.Managed .NET developers using a Microsoft platformCreated appropriate documentation based on stakeholder requirements for the developers.

Auckland, New Zealand

Developer using SQL Server, VB6, .NET products and many other Microsoft platformsSupported legacy software in ELK

Auckland, New Zealand

This role required meticulous attention to data migrations, discrepancies and maintenance. It also required programming in VB6 to build visual dashboards for senior management. AchievementsGained an understanding of ever changing complex financial calculations so that client registry systems could be developed using VB6.0 reporting toolsMigrated data from Microsoft SQL Server and Microsoft Access to Sybase when the internal registry was moved from a 4GL platform.ResponsibilitiesDatabase Administrator duties for client registries Solve data discrepancies between 4D, Sybase and Microsoft SQL Server databases

Science, Computer Science

Database Administrator

Microsoft Certified Professional, Sql Server 2000, Mcp

Comptia - A+, Computer Hardware Technology/Technician

Psicapture Enterprise

Certificate In Small Business Management

Self-Expression And Leadership Coach