Customer Service Innovation Analyst
CurrentMy primary role is to provide essential support to customer management teams, playing a crucial part in the initial response to their needs. Additionally, I am responsible for developing and maintaining strategic tools for prospecting and managing clients in the Energy Market. My expertise includes supporting task automation using Python and Power BI to optimize the workflow of the customer management department. I work on integration through API, Streamlit, Data Lake, and Zendesk, enabling me to provide efficient and agile solutions. I actively participate in innovation projects, where we tailor reports and tools to meet the specific needs of both internal and external clients, thereby contributing to continuous improvement and operational efficiency within the organization.