Manage end to end booking process from time of booking to check in - accurately apply corporate rates and quickly cater to changing client schedules by handling on-the-spot reservations for corporate clients in an efficient manner.Manage and reconcile tour group PM accounts, handling transactions of up to €50,000 on a daily basis.Efficiently manage multiple tasks simultaneously, including handling up to 150 guest check-ins, posting payments accurately, all while prioritising tasks based on urgency and overseeing a team of 2-3 receptionists.

I established and managed a car detailing business alongside my studies, delivering top-tier customer service in a client-facing role. I also performed weekly stock orders based on my own drafted forecasts of customer bookings.