Ross Blackwell (Cmgr Mcmi) Email & Phone Number

Kingston Upon Thames, England, United Kingdom

Staines-Upon-Thames, England, United Kingdom

- Correcting audit procedures achieving pass rates.- Renewing & trialing a new range of processes for the branch to improve operational performance- Rebuilding the customer base using my sales ledger plan from my previous branch and giving the new starters confidence by producing step by step guides and offering support. This built up on new account spending and increased year on year spends with existing customers.

Richmond, England, United Kingdom

- Managing a team of eight staff members with multiple new starters. - Revitalised an underperforming branch and grew the sales by 20% over previous year.- Achieving a branch record of 197% net profit against the target for february 2022 - Implementing a sales ledger which has allowed the staff to keep track of their customer base- Stock management & locations by altering products in branch the average transaction value increased by 25% month on month- Managing & mentoring new & existing staff to meet expectations which varies from product & process training which allows for their individual growth and allowing all areas of the business to thrive. - Ensuring any expense/credit note/Invoice has been matched and passed In an adequate time ensuring the smooth operation of the branch.- Completing a Level 5 chartered managers institue diploma and getting a distinction grade.

Balham Weir Road

- Stock Control- Purchasing- Staff Leader - Route Planning- Contract Tendering- Merchandising

Battersea Park Road

- Health & Safety planning- Delegation of staff members- Alternative delivery scheduler- Customer Liaison- Creating & following sales leads- Providing Assistance to customers & staff- Boosting Trade Card Customers- Increasing walk in & Delivered trade

Luton, United Kingdom

- Assistant Manager to a multi-million pound contract for a large council based contractor who provide a multitude of services to thousands of properties and new builds. - Key figure in a contract addition worth 1.2 Million Pound per annum - Recognised with the TP building Britain award.- Key contact for customers with long term projects who need a dedicated service – My consistent service has enabled me to become a trusted contact for projects. - Transport Management- My organisational skills assist me in planning the most time/cost effective route for the deliveries to take place.- Quotations – This has aided my attention to detail when pricing up from specification.- Customer service via face to face and telecommunications- Sales via phone/email/person – My confidence and communications skills aid in me in providing a reliable and consistently high level of customer focused service- Credits and returns - Checking product quality of returns and Initiating the credit process.- Query resolution - Listening to customer complaints, issues and queries whilst providing viable solutions.

Luton, United Kingdom

- Stock control - Knowledge of the marketplace and ensuring the branch is adequately stocked which meets demand for products.- Stock locations - My organisation skills were tested to bring an efficient display which meets all company merchandising guidelines- Customer relations- Understanding customers’ needs and building relationships- Counter sales – Used my conversation skills to boost sales by offering alternatives or extras. - Product knowledge- As I was new to this sector I researched new products and future products coming in to market to provide a better and more complete service to the customers- Housekeeping - Practice health and safety and improve the image of the store.

- B2B Phone calls - Making calls to other marketing companies to organise meetings and make contacts.- Pitching Company Presentations - My presenting skills and confidence helped deliver the company presentation to some of the major marketing companies in London. - E-shot Campaign (MailChimp) I ran and designed an E-shot campaign on behalf of a media company,I have also assisted on a competition campaign using this marketing technique.- Identifying potential new cliental – Researched for appropriate marketing companies to contact and create a bridge of contact.- Apprenticeship Placement

Luton, United Kingdom

- Customer complaints and resolution- Front of house booking reservations- Amending arrangement’s - Time management- Managing customers’ expectations- Maintaining high levels of customer service

Business Administration And Management, General

Activities and Societies: School football team year 7-13 Completed Double Business at A-Level and Drama Studies, I also played.

Education record

Activities and Societies: School Council (2005 - 2009), School Football team (2005 - 2008),

Education record

Activities and Societies: School Football Team, Drama Group, French Class