Ross Buchanan Email & Phone Number

Sydney, New South Wales, Australia

Parramatta, Sydney

A focus on rebuilding the hotel team to create a culture that centred on staff development, guest satisfaction, building customer loyalty and creating community. Achieved record revenue growth over competitors through sourcing unique revenue opportunities. Prioritised leading through people interactions and achieved success through managing multiple stakeholder relationships.

Sydney, Australia

Lead and manage a luxury five-star hotel located in the heart of Sydney’s CBD focused on creating a culture that focuses on team development, customer satisfaction, facility management, supplier relationships and financial success. Responsible to maximise stakeholder profit whilst delivering superior product, exceptional service and enhanced guest satisfaction. Managed the implementation and integration of all Accor Hotels programs and systems following the FRHI acquisition.

Sydney, Australia

Lead the hotel based sales, revenue, marketing and communications teams to achieve above budget results in all market segments. Lead all aspects of hotel operations in the absence of the General Manager. Managed multiple stakeholder relationships including owner and investor management. Achieved extraordinary financial results in 2015 with a record increase in gross operating profit and owner return.

Sydney, Australia

Managed the hotel based sales, revenue, marketing and communications teams to achieve above budget results in all market segments. Successfully increased corporate account portfolio by 30% whilst re-evaluating existing portfolio in line with a detailed marketing plan, resulting in increased average rate and average spend per guest. Lead many contract re-negotiations and a major account re-structure/re-evaluation in two years. Successfully introduced corporate account manager strategy for accounts including JLL, EY, AECOM.

Sydney, Australia

Lead the hotel based sales, revenue and marketing teams to achieve record above budget results in all market segments for 2010/11. Achieved 15% above budget Conference & Event revenue and above budget hotel average rates in all market segments translating to exceptional financial results and owner return for 2009-2011.

Magenta, Central Coast, Nsw, Australia

Played a key role in the successful opening and operating of this 5 star resort and golf course. Responsible for all pre and post opening sales, revenue and marketing strategy. Achieved extraordinary reputational and financial success for all stakeholders including a 48% above budget conference & event revenue result for financial year 2007/8.

Sydney, Australia

Lead hotel based Conference & Incentive sales teams to maximise revenue and achieve an outstanding customer service culture. Responsible for Conference & Incentive business to all Mirvac hotels and resorts throughout Australia & New Zealand. Grew managed client portfolio by 36% over 3 years achieving a business conversation rate of over 30%.

Sydney, Australia

Lead and managed Sydney and resort based sales teams focused on creating a culture that focuses on customer satisfaction. Responsible to maximise revenue, servicing volume corporate accounts, inbound operators and conference venue finders. Successfully managed multiple stakeholder relationships and achieved record results in 2001 & 2002.

Managing Conference & Incentive Account portfolioResponsible for management of the Conference & Incentive Department

Managed Corporate Account portfolioSourcing new Corporate accounts

Hsc

Education record