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I am a passionate and inspirational leader with a purpose to build connectiveness with people through reading emotional wellbeing so that all individuals feel sincere care and are genuinely valued. I utilise my strengths to maximise stakeholder benefit and relate to all individuals to create sustainable relationships. I enjoy sharing stories, interacting with people and being responsible for improving people’s lives. I am also community minded and actively look to contribute positively to charity causes through my interest in cycling.
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Village Manager Uniting Bowden BraeUniting Nov 2020 - Jul 2023Sydney, New South Wales, Australia -
General ManagerMercure Sydney Parramatta Nov 2018 - Dec 2019Parramatta, SydneyA focus on rebuilding the hotel team to create a culture that centred on staff development, guest satisfaction, building customer loyalty and creating community. Achieved record revenue growth over competitors through sourcing unique revenue opportunities. Prioritised leading through people interactions and achieved success through managing multiple stakeholder relationships. -
General ManagerSwissôtel Sydney Apr 2016 - Nov 2018Sydney, AustraliaLead and manage a luxury five-star hotel located in the heart of Sydney’s CBD focused on creating a culture that focuses on team development, customer satisfaction, facility management, supplier relationships and financial success. Responsible to maximise stakeholder profit whilst delivering superior product, exceptional service and enhanced guest satisfaction. Managed the implementation and integration of all Accor Hotels programs and systems following the FRHI acquisition. -
Executive Assistant Manager / Director Of Sales & MarketingSwissôtel Sydney Feb 2013 - Mar 2016Sydney, AustraliaLead the hotel based sales, revenue, marketing and communications teams to achieve above budget results in all market segments. Lead all aspects of hotel operations in the absence of the General Manager. Managed multiple stakeholder relationships including owner and investor management. Achieved extraordinary financial results in 2015 with a record increase in gross operating profit and owner return.
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Director Of Revenue & MarketingSwissôtel Sydney Feb 2011 - Feb 2013Sydney, AustraliaManaged the hotel based sales, revenue, marketing and communications teams to achieve above budget results in all market segments. Successfully increased corporate account portfolio by 30% whilst re-evaluating existing portfolio in line with a detailed marketing plan, resulting in increased average rate and average spend per guest. Lead many contract re-negotiations and a major account re-structure/re-evaluation in two years. Successfully introduced corporate account manager strategy for accounts including JLL, EY, AECOM.
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Director Of Sales & MarketingSydney Marriott Hotel Jun 2008 - Feb 2011Sydney, AustraliaLead the hotel based sales, revenue and marketing teams to achieve record above budget results in all market segments for 2010/11. Achieved 15% above budget Conference & Event revenue and above budget hotel average rates in all market segments translating to exceptional financial results and owner return for 2009-2011.
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Director Of Sales MarketingQuay West Resort Magenta Shores May 2006 - Jun 2008Magenta, Central Coast, Nsw, AustraliaPlayed a key role in the successful opening and operating of this 5 star resort and golf course. Responsible for all pre and post opening sales, revenue and marketing strategy. Achieved extraordinary reputational and financial success for all stakeholders including a 48% above budget conference & event revenue result for financial year 2007/8.
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National Conference & Incentive DirectorMirvac Hotels & Resorts Sep 2002 - May 2006Sydney, AustraliaLead hotel based Conference & Incentive sales teams to maximise revenue and achieve an outstanding customer service culture. Responsible for Conference & Incentive business to all Mirvac hotels and resorts throughout Australia & New Zealand. Grew managed client portfolio by 36% over 3 years achieving a business conversation rate of over 30%.
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Director Of Sales And MarketingCypress Lakes Resort Sep 2000 - Sep 2002Sydney, AustraliaLead and managed Sydney and resort based sales teams focused on creating a culture that focuses on customer satisfaction. Responsible to maximise revenue, servicing volume corporate accounts, inbound operators and conference venue finders. Successfully managed multiple stakeholder relationships and achieved record results in 2001 & 2002.
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National Conference & Incentive DirectorSphc (Southern Pacific Hotel Corporation) 1995 - 2000Managing Conference & Incentive Account portfolioResponsible for management of the Conference & Incentive Department
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Sales Manager - CorporateSphc Group Jul 1989 - Jun 1995Managed Corporate Account portfolioSourcing new Corporate accounts
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Corporate & Convention Sales ConsultantTaa (Trans Australia Airlines) Jan 1979 - Jul 1989
Ross Buchanan Skills
Ross Buchanan Education Details
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Barker College HornsbyHsc -
West Pennent Hills Public School
Frequently Asked Questions about Ross Buchanan
What is Ross Buchanan's role at the current company?
Ross Buchanan's current role is Intuitive Connector and Builder of Relationships / General Manager, Relationship Manager.
What is Ross Buchanan's email address?
Ross Buchanan's email address is ro****@****tel.com
What is Ross Buchanan's direct phone number?
Ross Buchanan's direct phone number is +614471*****
What schools did Ross Buchanan attend?
Ross Buchanan attended Barker College Hornsby, West Pennent Hills Public School.
What skills is Ross Buchanan known for?
Ross Buchanan has skills like Pre Opening, Yield Management, Hospitality Industry, Incentives, Revenue Analysis, Marketing, Performance Management, Hotel Management, Hotels, Hospitality, Rooms Division, Outlook.
Not the Ross Buchanan you were looking for?
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Ross Buchanan
Director Digital Information, Digital Innovation, The Royal Women’S Hospital And The Royal Melbourne HospitalParkville, Vic1thewomens.org.au -
2tpg.com.au, qut.edu.au2 +617313XXXXX
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2hotmail.com, medicinesaustralia.com.au -
Ross Buchanan
Director Of Sales & Marketing - Sydney Marriott Hotel At Mirvac Hotels Pty LtdGreater Sydney Area
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