Ross D. Collins Email & Phone Number

Bedford, Massachusetts, Us

Boston, Ma, Us

Led logistics for Wayfair's international freight forwarding business, including procurement and performance management of road, intermodal, and cross-dock (transload) operations, as well as data quality and continuous improvement teams. Managed each business unit to speed, cost, and quality KPIs while executing long-term process improvement strategy.- Led performance turnaround of 20+ person transportation team through execution of ContinuousImprovement strategy, building new tools and processes (e.g. value stream map, visual control board,weekly business review) to boost gross margin from negative to 25%+ in less than a year- Established KPIs, targets, and scorecards to standardize performance management across 10+ transportation, cross-dock, and data vendors to drive consistent WoW speed, cost, and quality- Launched 3rd party cross-dock capability in < 3 months ($10M program, 100+ tech/ops stakeholders)- Scaled cross-dock throughput 10x, decreased delivery lead time by 50%, and reduced damage rate to< 1% through faster exception handling, tech enhancements, and on-site Kaizens with the vendor- Partnered with tech to design and implement homegrown transportation management system (TMS),driving ongoing feature enhancements and automation to improve operational efficiency- Reduced delivery lead time from port to DC by 4-6 days through improved SOPs internally and incollaboration with network partners as part of weekly sales & operations planning (S&OP) process- Merged an outsourced freight operations team into NAM Ops to streamline inter-team processes andcommunication, reducing net accessorial cost by 80%- Saved 20%+ in transportation spend through multi-round RFP with new and incumbent vendors- Improved milestone data completeness, accuracy, and latency through proactive tooling andperformance management, in service of faster delivery lead times

Boston, Ma, Us

Led team responsible for the strategic innovation of Wayfair's Fulfillment Network, including the discovery, scoping, and implementation of new initiatives: - Owned fulfillment center forward positioning strategy to achieve speed and cost targets across diverse assortment and managed the business toward these goals- Drove transformation of inventory cross-dock value chain, tripling execution rate against plan and enabling 10x throughput increase in less than a year- Led expansion strategy for small package inventory positioning and execution from pilot to network-wide scale- Drove workflow automation and inventory positioning outcomes through enhancements to homegrown ERP used for inventory planning- Built data-driven speed/cost/reliability tradeoffs into fulfillment processes and algorithms

Boston, Ma, Us

Projects focused on reducing supply chain costs and driving better customer experience:- Saved $4M on damaged and defective products through data-driven redesign of the tools our Customer Service team uses to resolve customer problems- Built an identification logic and deterrence process for scammers taking advantage of Wayfair. Required standing up a new service team in order to appropriately handle false positives- Stood up new packaging solution in one of our Fulfillment Centers to cost-effectively better protect fragile items. Required building buy-in with the field and holding our packaging vendor accountable for performance

London, London, Gb

Promoted from ConsultantUsed analytics, modeling, and simulation to deliver strategic and operational insights to clients in aerospace & defense, manufacturing, and engineering, procurement, and construction (EPC):- Directed cost reduction efforts for a large aerospace firm, including cost benchmarking, strategic sourcing to rationalize procurement spend, and cycle time reduction of manufacturing lines.- Avoided costs and schedule slip on $30B submarine acquisition program. Used simulation model andearned value mgmt to evaluate supply plans and improvement strategies for executive guidance.- Organized total ownership cost strategy of the U.S. Navy enlisted personnel supply chain. Processed large datasets to calibrate forecast model and managed software development and subcontractors

Cambridge, Ma, Us

Worked with Prof. William C. Clark on models/methods for sustainability evaluation of technologies and policies.

Riyadh, Riyadh, Sa

Led strategic analysis of water and power infrastructure in Saudi Arabia on joint US-Saudi team. Quantified tradeoffs between short-term capital spending and long-term macroeconomic impact of different infrastructure strategies.

Washington, Dc, Us

Advised Natural Resources committee staff and Personal Office of then Rep. Ed Markey on energy and environmental policy issues.

Phd, Engineering Systems

Ms, Technology And Policy

Bs, Systems Engineering, Economics