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Ross Down Email & Phone Number
Chief Revenue Officer (CRO)
at
ISMS.online
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Chief Revenue Officer (CRO)
Location
Emsworth, England, United Kingdom
Company size
Who is Ross Down? Overview
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Quick answer
Ross Down is listed as Chief Revenue Officer (CRO) at ISMS.online, a company with 68 employees, based in Emsworth, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ross Down.
Ross Down previously worked as Vice President of Customer at Isms.Online and Director of Pre-Sales and Customer Success – DACHIT & UKI at Quadient. Ross Down holds Accountancy from The Chartered Institute Of Management Accountants.
Company email context
Email format at ISMS.online
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ISMS.online
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Profile bio
About Ross Down
Dynamic, strategic and value orientated leader with extensive experience building and managing high-performing Customer Success & Sales teams within the dynamic realm of Software as a Service (SaaS).My career has been marked by a relentless pursuit driving customer value, revenue retention and growth through execution of strategic visions. With a focus on operational excellence, I have consistently fine-tuned processes, enhanced efficiency, and maximized productivity within my teams, driving measurable results.Value Realisation is a cornerstone of my career, and I've earned a reputation as a catalyst for driving business outcomes through innovative strategies, data-driven decisions, and customer-centric approaches. My ability to define and track key performance metrics has allowed me to uncover areas of opportunity and make informed decisions that fuel success.Moreover, I am deeply committed to customer success and have designed and implemented service models that prioritize customer satisfaction and long-term relationships, directly contributing to business growth. My proficiency in database management empowers me to leverage data for making informed decisions that significantly enhance Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Effective communication is at the core of my leadership style, facilitating strategy formulation and robust customer relationship management. I believe in an inclusive and transparent leadership approach, which fosters a culture of collaboration, innovation, and growth. This, in turn, has led to consistently high employee engagement and retention rates in my teams.Areas of expertise include:Customer Success Leadership | SaaS Account Management | Strategic Planning & Execution | Sales & Budget Forecasting | Profit & Revenue Generation | Innovative Strategy Development | Risk Assessment & Mitigation | Collaboration & Communication | CXO Relationship Management | Cloud Strategy & Economics | Financial Solutions Expertise
Current workplace
Ross Down's current company
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Isms.Online
12 roles · 28 years
Ross Down work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer
CurrentWe love helping organisations solve their compliance challenges, so they can succeed and scale securely.We work with companies worldwide, helping them manage their information security so they can grow with confidence.As one of the fastest-growing sectors, information security is constantly evolving, and we are proud to empower thousands of customers.
May 2024 - Present
Director Of Pre-Sales And Customer Success – Dachit & Uki
Quadient, the world leader in Intelligent Communications Automation, transform customer experiences through high performance SaaS communications solutions that deliver meaningful interactions consistently across all channels. With a newly formed Customer Success organisation I have helped Quadient in the following areas: - Creation of the Customer Success.
Dec 2023 - May 2024
Director Of Customer Success - Uki & Ceur
- Spearheaded the formation of the UKI & CEUR Customer Success organisation, creating the strategic vision and operating model to grow revenue and headcount 500% over three years. Built the structure and strategy to.
- Significantly improved Gross Revenue Retention from 79% to 93% in 3 years.
- Increased Annual Recurring Revenue from $7M in 2021 to $40M in 2023
- Oversaw creation and implementation of Onboarding and Product Adoption processes, executed account segmentation strategies, and defined Digital engagement campaigns and Compliance processes in UKI & CEUR.
- Exceeded 120% NRR with NPS of 90+, whilst sustaining employee engagement and retention levels of 86%.
- EMEA Customer Success Region of Year 2022, by surpassing OKRs.
Aug 2020 - Aug 2023
Senior Manager - Business Value Services
- Led a team of three Business Value Consultants responsible for advising and guiding prospective clients by effectively communicating the business value of Nutanix Enterprise Cloud software. Closely collaborated with.
- Recognised for exceptional contributions in 2020 by reflecting profound impact on company's success during that period.
- Conducted business value modelling, including Total Cost of Ownership (TCO) analysis, complex deal structuring, masterful contract negotiation, and effective commercial management.
- Enabled company's transformative shift from traditional Appliance ('Life of Device') model to modern Software as Service (SaaS) paradigm and made pivotal moment in Nutanix's history.
- Crafted Enterprise Licensing Agreements across EMEA region by catering to company’s largest customers.
Jan 2019 - Aug 2020
Regional Manager Uk&I
- Directed the sales organisation of Cisco Systems Finance International, captive financing division of Cisco Systems, managing a team of Financial Sales Executives focussing on recruitment, financial leadership, revenue.
- Formulated strategic directives and established priorities aimed at expediting sales of Cisco technology through financing products to achieve annual volume and profit objectives.
- Managed team of seven Financial Sales Executives and oversaw provision of financing solutions for impressive portfolio exceeding $250M, including products and services within UK and Ireland region.
2016 - 2018
~2 yrs
Client Director - Global Service Provider
Responsible for managing and developing financing relationships with Cisco's largest UK based global service provider accounts, including industry giants Sky, Vodafone, and BT. Structured innovative financing deals and performed negotiations by aligning contract terms with financial and operational needs of firm and clients. Showcased profound knowledge of.
2014 - 2016
~2 yrs
Client Executive - Service Provider
2010 - 2014
~4 yrs
Client Executive – Enterprise
2007 - 2010
~3 yrs
Financial Sales Executive
2003 - 2006
~3 yrs
Special Bid Consultant
2001 - 2003
~2 yrs
International Accountant
1998 - 2001
~3 yrs
2 education records
Ross Down education
Accountancy
The Chartered Institute Of Management Accountants
Ba Hons, International Finance And Trade
University Of Portsmouth
FAQ
Frequently asked questions about Ross Down
Quick answers generated from the profile data available on this page.
What company does Ross Down work for?
Ross Down works for ISMS.online.
What is Ross Down's role at ISMS.online?
Ross Down is listed as Chief Revenue Officer (CRO) at ISMS.online.
Where is Ross Down based?
Ross Down is based in Emsworth, England, United Kingdom while working with ISMS.online.
What companies has Ross Down worked for?
Ross Down has worked for Isms.Online, Quadient, Nutanix, Cisco, and Ibm Uk Financial Services Ltd.
How can I contact Ross Down?
You can use AeroLeads to view verified contact signals for Ross Down at ISMS.online, including work email, phone, and LinkedIn data when available.
What schools did Ross Down attend?
Ross Down holds Accountancy from The Chartered Institute Of Management Accountants.
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