D. Ross Eagar Email & Phone Number

Fort Smith, AR, US

Fort Smith, Arkansas Area

• Oversee the EPMO, leading 2 program managers and 12 project managers along with a matrixed team including dozens of developers and functional experts, building high-end projects set to deliver $100M+ in annual savings
• Integral member of the ArcBest Innovation Accelerator (AIA), working closely with the ABTech President/Chief Innovation Officer, the Chief Customer Officer, and the CEO, generating, creating prototypes, and piloting.
• Instituted the Portfolio Intake Committee (PIC) to evaluate IT project requests, organize resource demand, and identify overall value-realization and business outcomes, increasing transparency to effectively manage a.
• Collaborate with a 3-person team to build formal business cases with investment strategy, risk management, and an ROI process for funding, successfully developing and executing complex Tier 0/Tier 1 projects
• Designed and manage the monthly tracking and reporting on all strategic portfolio initiatives, including ROI and benefits realization, ensuring business continuity
• Assess new strategic concepts in collaboration with the Investment Committee (AIC), influencing the prioritization and funding for new projects

Ft Smith, AR

• Worked closely with multiple Directors to meet the needs of 6 key business verticals across the Information Services department, identifying, cultivating, and securing contractual partnerships with nearshore, onshore.
• Built a new IT PMO from scratch by hiring all the PMs and establishing governance with a pragmatic set of standards for effective and efficient delivery of projects, leading to performance improvements
• Expanded the PMO from 2 to 12 PMs in 2 years, successfully advancing 11 of the PMs with achieving their PMP certification
• Published a 70-page IMPACT Guide for the organization, including the executives and the CEO, consisting of Ideation Methodologies, Project Acceleration, and Change Tactics, defining the processes and governance for.
• Constructed remote management procedures, including onboarding, security, daily standups, and performance feedback, effectively managing 3 remote IT employees at the Akron Ohio campus

Fort Smith, Arkansas Area

• Selected to develop the new Systems Analyst Resource Pool Department, mentoring and training 22 newly hired professionals on programming techniques and coding augmentation for building enterprise applications.
• Grew the departmental team to 40+ Systems Analysts in 2 years to successfully manage the.NET technology environment by identifying and onboarding members with exceptional technical experience, strong team skills, and.
• Led a dashboard development project to enable push technology to automatically update client computers across North America every 30 seconds, efficiently resolving customer concerns, enhancing customer satisfaction.
• Architected an n-tier, internal Agile solution, TaskMaster, to provide developers with a robust portal for project management to record timelines and milestones for each project, boosting transparency and traceability

• Mentored, trained, and led a team of 15 members while working directly with leadership in providing strategic direction for best implementations, technology utilization, and managing programmer workloads and timelines.
• Overhauled the entire department due to low productivity and user dissatisfaction, leveraging advancements in technological developments, including an investment in.NET WinForms, resulting in the department becoming.
• Introduced a service on 1K+ remote client machines to capture user presence data, including login, logout, and screensaver information, enabling traceability for remote workflows
• Pioneered the development of a comprehensive project management toolset to provide an overview of all active projects, timelines, staff schedules, production installs, and employee performance, gaining adoption by 250.
• Produced an internal IM application by using low-level socket technology, enabling remote communication with all corporate employees

Mba, Business Administration And Management, General

Design Thinking Innovation Workshop, D.Bootcamp #24

Project Management

Leadership Skills

Bachelor'S Degree, Computer Information Systems