D. Ross Eagar Email & Phone Number

Fort Smith, Ar, Us

Fort Smith, Arkansas Area

• Oversee the EPMO, leading 2 program managers and 12 project managers along with a matrixed team including dozens of developers and functional experts, building high-end projects set to deliver $100M+ in annual savings• Integral member of the ArcBest Innovation Accelerator (AIA), working closely with the ABTech President/Chief Innovation Officer, the Chief Customer Officer, and the CEO, generating, creating prototypes, and piloting innovative concepts across the organization using a formula lean canvas, consistently advancing the company’s portfolio• Instituted the Portfolio Intake Committee (PIC) to evaluate IT project requests, organize resource demand, and identify overall value-realization and business outcomes, increasing transparency to effectively manage a $60M portfolio with 300+ programs and projects across 10 sub-portfolios• Collaborate with a 3-person team to build formal business cases with investment strategy, risk management, and an ROI process for funding, successfully developing and executing complex Tier 0/Tier 1 projects• Designed and manage the monthly tracking and reporting on all strategic portfolio initiatives, including ROI and benefits realization, ensuring business continuity• Assess new strategic concepts in collaboration with the Investment Committee (AIC), influencing the prioritization and funding for new projects• Coordinate with the AIA to process, create algorithms, and secure hardware IP patents from internal R&D pilots, operationalizing 3-4 year R&D concepts• Proactively research emerging technology trends, gaining recognition as a thought leader

Ft Smith, Ar

• Worked closely with multiple Directors to meet the needs of 6 key business verticals across the Information Services department, identifying, cultivating, and securing contractual partnerships with nearshore, onshore, and offshore agencies, providing IT staff augmentation resources for external fulfillment• Built a new IT PMO from scratch by hiring all the PMs and establishing governance with a pragmatic set of standards for effective and efficient delivery of projects, leading to performance improvements• Expanded the PMO from 2 to 12 PMs in 2 years, successfully advancing 11 of the PMs with achieving their PMP certification• Published a 70-page IMPACT Guide for the organization, including the executives and the CEO, consisting of Ideation Methodologies, Project Acceleration, and Change Tactics, defining the processes and governance for top-tier projects from design thinking through project execution to change management and adoption• Constructed remote management procedures, including onboarding, security, daily standups, and performance feedback, effectively managing 3 remote IT employees at the Akron Ohio campus

Fort Smith, Arkansas Area

• Selected to develop the new Systems Analyst Resource Pool Department, mentoring and training 22 newly hired professionals on programming techniques and coding augmentation for building enterprise applications, resulting in establishing a high-caliber team within 5 months, achieving the development goal 2 months ahead of schedule• Grew the departmental team to 40+ Systems Analysts in 2 years to successfully manage the .NET technology environment by identifying and onboarding members with exceptional technical experience, strong team skills, and business acumen ensuring high-end performance• Led a dashboard development project to enable push technology to automatically update client computers across North America every 30 seconds, efficiently resolving customer concerns, enhancing customer satisfaction, and mitigating $100K in lost annual revenue• Architected an n-tier, internal Agile solution, TaskMaster, to provide developers with a robust portal for project management to record timelines and milestones for each project, boosting transparency and traceability

• Mentored, trained, and led a team of 15 members while working directly with leadership in providing strategic direction for best implementations, technology utilization, and managing programmer workloads and timelines, ensuring efficient project delivery to boost customer satisfaction • Overhauled the entire department due to low productivity and user dissatisfaction, leveraging advancements in technological developments, including an investment in .NET WinForms, resulting in the department becoming one of the top-producing sectors in the company• Introduced a service on 1K+ remote client machines to capture user presence data, including login, logout, and screensaver information, enabling traceability for remote workflows• Pioneered the development of a comprehensive project management toolset to provide an overview of all active projects, timelines, staff schedules, production installs, and employee performance, gaining adoption by 250 employees across the organization within 1 year• Produced an internal IM application by using low-level socket technology, enabling remote communication with all corporate employees

Mba, Business Administration And Management, General

Design Thinking Innovation Workshop, D.Bootcamp #24

Project Management

Leadership Skills

Bachelor'S Degree, Computer Information Systems