Rosauro Felipe Email & Phone Number

Philippines

• Reporting to the Service Delivery Officer, Managed Services Group
• Leads Single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
• Ensures optimal workstation performance by having expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
• Troubleshoots IT problem areas (in person, by telephone or via remote access) in a timely manner and accurate fashion, and provide end-user assistance when required
• Supervises Desktop Support team, manages escalation, ensures smooth flow of communication; proper dissemination of instructions from client

Mc Kinley Hill, Taguig

• Reporting to the Manager, Technology Engagement and Coordination team
• Requesting IP’s for new printers
• Coordinates with the site contacts of Wells Fargo branch in the U.S.
• Working with the Project Managers, vendors and other support groups
• Submitting IMACD forms for printer configuration
• Creating request for disposing old equipment

Mc Kinley Hill, Taguig

San Nicolas, Pasig City

• Responsible in monitoring/administering the Pasig City Government LGU Website.
• Coordinates with the third party web developer in developing the new Pasig City LGU website (beta version) and helping them about the design and contents that need to be posted.
• Lead/Manage the technical section team of MIS Office.
• Monitor and evaluate performance of all Technicians
• Oversee the operation of server facilities installed in the Data Center (UPS, PACU, fire suppression system) of the Pasig City Hall and its remote sites.

Internet Cafe and Online Business (Cryptocurrencies)

Makati

• Reporting to the ICT Superintendent, Information and Communications Technology Team
• Implements, innovate, and manage the day to day server operations and related hardware and software activities; ensures resources are in optimal condition.
• Monitors performance of equipment and processes; identify, troubleshoots and recommends solutions.
• Develop and foster a constructive relationship with third party service providers, including other Xstrata Business units and Xstrata Corporate IT.
• Provides support to all PHK team and all consultants in the Philippines and the initiatives undertaken by them.
• Actively participates in projects where there are dependencies on the PHK ICT systems services.

Administer, install and configure server applicationsMaintain and troubleshoot database servers, including hardware, software and services to ensure an efficient, effective and up to date and secure IT insfrastructureProvide support and/or advice with regard to data protection.Oversee the operation of server facilities installed in the Data Center (UPS.

Administered/Managed Windows Exchange server on remote sites.

Managed a team of Systems Applications Specialist, Data Analyst and Technical Support.Responsible for IT Infrastructure management and support.

Responsible in maintaining the Data Center, IT operations and desktop support in Peoplesupport Baguio site.

Directly supervised a team of desktop support engineers. Identifies, diagnoses, and resolves problems for users of the personal computer software and hardware, network or local printer, local area network, and Internet services (email and web browsing).

Responsible for providing SVI employees fast reliable and permanent solutions for network issues, while interacting with many levels of management for that purpose. Maintained source workstation's network environment of SVI, including desktop PC's, network security, email services, file and print services, network backups and overall connectivity.

B.S. Computer Engineering, Computer

Bachelor Of Science In Computer Engineering, Computer

Bachelor Of Science In Computer Engineering, Computer Engineering