Ross Fisk Email & Phone Number

San Diego, California, United States

* Provide second-level technical support to field staff in resolving kiosk issues that are generated via a ticketing system or as escalated via first-level technical support team, and provide support to field technicians via phone * Perform in depth technical troubleshooting to correct escalated kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues * Educate, support, and mentor field staff and Machine Support Agents on kiosk hardware/software best practices * Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group * Document, track, and monitor problems to ensure timely resolution * Assist with technical support initiatives, support internal departmental processes, systems or special projects as required * Perform other job related duties as delegated by leadership team

San Diego, California, United States

* Resolve kiosk issues that are generated via a ticketing system and provide front line support to field technicians via phone IVR system* Perform in depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues* Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group* Document, track, and monitor problems to ensure timely resolution* Perform other job related duties as delegated by leadership team* Support and leverage other associates within the department to share best practices and knowledge

San Diego, California, United States

Helped coworkers with troubleshooting technology issues - fixing screen stutter on computer, cleaning up browser cache, connecting to printer.Solved customer issues over email, phone, and in person by communicating the best solution.Quickly learned Netsuite - the platform used to handle orders, estimates, inventory, etc.

San Diego, California, United States

Used Instagram to market company services through posts and ads. Operated Matterport camera, transferred raw footage to iPad app, utilized program to remove background faces or unwanted items in the scan.Uploaded the scan to our host Matterport site to render in full 4k resolution for customer viewing.

San Diego, California

Gained extensive knowledge of BevMo products to help customers find exactly what they need. Helped customers with questions, problems, and complaints in person and via phone/email. Managed up to 5 employees a day, delegating work to ensure the smooth running of the store.

San Diego, California, United States

Cultivated a customer-focused environment by greeting and responding to all customers in a friendly manner.Supervised employees in the operations of opening, closing, and running the store. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.