Ross Flom, Ph.D. Email & Phone Number

United States

Founded and currently lead a three person ad hoc research team specializing in market and user research. Our research includes all phases of UX research, strategic product research, as well as product/feature forecasting using ARIMA. Areas of specialization include, medical devices (CGMs), financial risk and compliance, educational technology, and most recently with Videra Health, AI based mental health assessments. Methods commonly applied include usability testing, remote moderated and unmoderated (UserTesting.com) qualitative interviews, on-site customer interviews/intercepts, large and small scale surveys, as well as quantitative forecasting and modeling Clients: AdobeChurch of Jesus-Christ: Latter-day SaintsKroll; Duff & PhelpsUnited HealthVidera Health

My team and I conducted usability, exploratory, and evaluative research on DigiCert's primary products: CertCentral and DigCert ONE. This research involved a variety of qualitative and quantitative methods. My own research contributed to DigiCert's recent signature product TrustLifeCycle Manager as well as their Software Trust Manger. As a team we implemented product benchmarking (UUA scores) for new and existing designs, quarterly Voice of the Customer reports, revised and streamlined our research processes, and doubled the number of quantitative projects completed leading to an increase in new products and features.

Cedar City, Utah

• Managed day-to-day site operations of 1.2M NIH/NICHD grant longitudinally examining processes of perceptual and linguistic development in infants• Mentored 10 undergraduates examining the social-emotional development of adolescents living in polygamous families• Developed and provided mentorship for the SUU Undergraduate Psychology Research Journal• Associate Editor for two academic journals (2015 – 2021)

Aberdeen, Sd

• Oversaw all issues pertaining to students and faculty within the Psychology Department• Through faculty mentoring, increased faculty publication rates and student engagement in research• Provided annual faculty performance reviews as well as tenure and promotion decisions• Ad-hoc grant reviewer for the NSF: Developmental Sciences and the NICHD/NIMH

Provo, Utah Area

• Internationally recognized expert on infant perceptual and cognitive development• Mentored 150+ psychology and neuroscience undergraduates in student-initiated research projects• Mentored 8 M.S. and Ph.D. students• Taught ~10K undergraduates in various psychology and statistics courses• 17 years of organizing and managing teams of 10-15 undergraduate and graduate researchers• Published 40+ scientific articles and one book on infant development

Doctor Of Philosophy (Ph.D.)

Master’S Degree

Bachelor’S Degree

Activities and Societies: Theta Chi Fraternity

Research At Scale: Surveys, Analytics, Online Testing