• Analyse user requests to form project requirements• Document user requirements suitable for developers to implement• Create clear & concise help documentation (Madcap Flare)• Troubleshoot production data issues• Export/import data from SQL databases• Create end user reports (SQL/DBxtra)• Liaise with application users to log/resolve issues• Coordinate implementation of small projects

• Govern the Institute efficiently and effectively• Establish vision, mission and strategic direction• Ensure compliance, risk management and reporting frameworks are in place with adequate controls

Leadership position responsible for implementing a business improvement oriented culture to improve customer satisfaction and process performance, enhance competitive advantage and maximise organisational effectiveness and efficiency.• Establish Project Management Office, processes and tools, including project selection and ROI• Establish eight cross-functional project teams to work on discrete business process issues• Organise and assist in providing Lean Six Sigma training• Mentor team leaders and coach project teams in the use of Lean Six Sigma methodology and tools • Implement visual management boards to foster better communication, better management of KPIs and as a vehicle for improvement and innovation• Management and leadership of the Business Improvement and ICT Services teams as well as cross-functional teams for Business Process Improvement.• Member of the new Leadership team from October 2016 to July 2017 with a focus on culture, strategy, continuous improvement and innovation.• Management and leadership of Financial Services and Student Administration. Jan 2015 to Feb 2016

Leadership position with overall accountability for the delivery of the Institutes new Student Management System which is the primary system used by the Institute.• Management and leadership of the SMS project team & ICT Services team• Manage project risk• Responsible for delivery of agreed business benefits• Business expertise and guidance• Business Process alignment• Stakeholder Management• Change Management• Project scope and project plan development

Leadership position responsible for the development and implementation of ICT Strategies, systems and processes. • Management and leadership of the ICT Services team• ICT Planning & Strategy • ICT Disaster Recovery • Business Continuity • ICT Project Management • EB Project - TechnologyOne Enterprise Budgeting

Accountable for the development and management of the Institute's Information, Communication and Technology (ICT) requirements and the management of the ICT Services team.• Management and leadership of the ICT Services team• Ongoing development of ICT infrastructure • Provide authoritative technical advice and expertise to the Institute• Implement risk management and business continuity strategies• ICT Project Management• ICT Service Culture• FMIS Project - TechnologyOne Financials Management

• Citrix WinFrame / MetaFrame rollout & Administration• Systems Administration Prime Operating System (PRIMOS) and Data General Unix (DG/UX) • Systems Administration Prime Information & VMark UniVerse• Case Statistical Multiplexor configuration• Inform / Retrieve Report creation• InfoBasic / UVBasic Programming