Greg Ross Email & Phone Number

Merrimack, NH, US

Portsmouth, New Hampshire, US

• Integral to the development and management of the Managed Services Practice and worked with the engineering team with customer infrastructure support requests and new on site deployments.
• Implemented systems and processes for new managed services practice including Auvik remote monitoring, Freshdesk ticketing, Beyond Trust Remote Support and SSO integrations via Okta.
• Helped to deploy and troubleshoot Aruba wireless APs and switches at customer locations
• Aruba Central configuration for device management, policy deployment, monitoring, reporting and analytics.
• PaloAlto configuration and troubleshooting
• Infoblox configuration and troubleshooting

Boston, Massachusetts, US

• Building strong relationships and facilitating connections while providing insight on technology trends, product developments, and technical capabilities. Customer facing to drive technical understanding of solution.
• Contributed to over $800k in new annual recurring revenue in 3 quarters of 2022
• Working with the sales team on customer strategy and acquisition from discovery, product demonstration and proof of value
• Subject matter expert on the use of Jellyfish platform/product to inform and improve engineering management, developer efficiency, cost capitalization and operational insights by leveraging Jira and multiple source.
• Collaborate with engineering leadership to understand developer bottlenecks, cost of deliverables, resource allocation and team health

Boston, MA, US

• Integral in implementing, training, and supporting technical requests for a variety of clients. Aligned to the sales team in determining and meeting customers' needs and advising on deployment architecture related to.
• Prepared and delivered technical presentations to current customers and prospective customers
• Key contributor to over $1,000,000.00 in new recurring revenue during 2021 from twelve newly acquired customers
• Conferred with customers to assess deployment needs and to determine criteria for successful product trials
• Researched competitive solutions and positioning to highlight differentiation

Nuremberg, DE

• Performed technical presales and systems engineering of Paessler’s PRTG Network Monitor with a focus on system architecture, scalability, performance, installation, and support.
• Executed live product demonstrations both virtual and in person
• Acted as product evangelist engaging with prospects through communities such as Spiceworks, Reddit, Vmug, Cisco Connect and various trade shows
• Responsible for Pre-Sales and post-sales technical support, configuration, and implementation
• Gathered analysis of customer requirements, architecture, and installation planning through RFP/RFI processDeveloped Content creation for podcasts, blogs, videos, and webinars related to infrastructure

Manchester, NH, US

• Responsible for establishing and directing HRC Total Solutions technical vision and leading all aspects of technology, online marketing, and web presence. Responsible for implementing and maintaining compliance and.
• Managed IT staff and data integration projects, web site maintenance, telephony, and email marketing campaigns
• Set-up Zix Email encryption, SonicWALL firewall for the perimeter network
• Completed multiple migrations and systems implementations including: Google Apps to Office 365, Digium Switchvox VOIP telephony, IVR implementation for automated account access, Salesforce Enterprise implementation and.

Manchester, NH, US

• Responsible for managing all technology related projects, IT support,
• Deployed new document management system (DocStar) and data integration tools (Pervasive Data Integrator).
• Implementation of Salesforce.com Enterprise for 50+ users. Salesforce configuration included SQL integration, QuickBooks integration, Web to case, web to lead, and email to case functionality.

Weston, MA, US

• Lead engineer in the implementation and configuration of Altiris for Inventory, Software deployment, and Patch Management.
• Assisted in budget planning for Hardware & software purchases.
• Managed end point security deployment and policies using Symantec Endpoint Protection for both servers and desktops.
• Lead the design and installation of resilient DHCP and WINS services and file servers at remote sites throughout North America.
• Responsible for technical documentation covering server installations, disaster recovery, and DoubleTake replication.
• Responsible for managing, deploying, and configuring Active Directory services, DNS, and Group Policy Objects.

Round Rock, Texas, US

• Responsible for problem resolution for EMC messaging products, including EmailXtender, EmailXaminer, and EMC User Cache running on Microsoft Exchange, SQL, Lotus Domino.
• Additional responsibilities include supporting tech support lab running VMWare and training other team members on the use of the lab for server provisioning.
• Assisted in developing and writing a proposal on a short- and long-term lab strategy for the technical support messaging teams.
• Deployed new Dell PowerEdge Servers, running Windows 2003 Enterprise with VMWare Workstation and VMWare ESX Server. Assisted in developing 2007 and 2008 capital budget for messaging teams.

Master Of Business Administration (Mba), Business

Cisco Ccna Training

Ba, Philosophy And Biblical Studies