Greg Ross Email and Phone Number
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Greg Ross personal email
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As a Systems Engineer at Omada Technologies, I am integral to the development and management of the Managed Services Practice, working with the engineering team to support customer infrastructure requests and new on-site deployments. I have over 10 years of experience in SaaS and infrastructure technology, focusing on systems engineering, architecture, and customer outcomes.I leverage my AWS certifications and my skills in Auvik, Freshdesk, Beyond Trust, Aruba, PaloAlto, and Infoblox to implement systems and processes, deploy and troubleshoot wireless and network devices, and configure and monitor device management, policy, and reporting. I also build strong relationships and facilitate connections with customers, providing insight on technology trends, product developments, and technical capabilities. My mission is to deliver viable, revenue-driven solutions that align with business objectives and strengthen customer loyalty.
Coastal Forest Products
View- Website:
- coastalforestproducts.com
- Employees:
- 162
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Coastal Forest ProductsMerrimack, Nh, Us
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Systems EngineerOmada Technologies Mar 2023 - PresentPortsmouth, New Hampshire, UsIntegral to the development and management of the Managed Services Practice and worked with the engineering team with customer infrastructure support requests and new on site deployments.• Implemented systems and processes for new managed services practice including Auvik remote monitoring, Freshdesk ticketing, Beyond Trust Remote Support and SSO integrations via Okta.• Helped to deploy and troubleshoot Aruba wireless APs and switches at customer locations• Aruba Central configuration for device management, policy deployment, monitoring, reporting and analytics. • PaloAlto configuration and troubleshooting • Infoblox configuration and troubleshooting• Ekahau wireless site surveying and design -
Sales EngineerJellyfish Mar 2022 - Mar 2023Boston, Massachusetts, UsBuilding strong relationships and facilitating connections while providing insight on technology trends, product developments, and technical capabilities. Customer facing to drive technical understanding of solution and value for organization needs and requirements.• Contributed to over $800k in new annual recurring revenue in 3 quarters of 2022• Working with the sales team on customer strategy and acquisition from discovery, product demonstration and proof of value• Subject matter expert on the use of Jellyfish platform/product to inform and improve engineering management, developer efficiency, cost capitalization and operational insights by leveraging Jira and multiple source code management tools (GitHub, Gitlab, Bitbucket) • Collaborate with engineering leadership to understand developer bottlenecks, cost of deliverables, resource allocation and team health -
Solutions ConsultantAppneta Jan 2021 - Mar 2022Boston, Ma, UsIntegral in implementing, training, and supporting technical requests for a variety of clients. Aligned to the sales team in determining and meeting customers' needs and advising on deployment architecture related to AppNeta Performance Manager. • Prepared and delivered technical presentations to current customers and prospective customers• Key contributor to over $1,000,000.00 in new recurring revenue during 2021 from twelve newly acquired customers• Conferred with customers to assess deployment needs and to determine criteria for successful product trials• Researched competitive solutions and positioning to highlight differentiation -
Senior Presales Systems EngineerPaessler Ag Oct 2015 - Jan 2021Nuremberg, DePerformed technical presales and systems engineering of Paessler’s PRTG Network Monitor with a focus on system architecture, scalability, performance, installation, and support. • Executed live product demonstrations both virtual and in person• Acted as product evangelist engaging with prospects through communities such as Spiceworks, Reddit, Vmug, Cisco Connect and various trade shows• Responsible for Pre-Sales and post-sales technical support, configuration, and implementation• Gathered analysis of customer requirements, architecture, and installation planning through RFP/RFI processDeveloped Content creation for podcasts, blogs, videos, and webinars related to infrastructure -
It ManagerHrc Total Solutions, Llc Feb 2011 - Sep 2015Manchester, Nh, UsResponsible for establishing and directing HRC Total Solutions technical vision and leading all aspects of technology, online marketing, and web presence. Responsible for implementing and maintaining compliance and security standards with a focus on HIPAA/HITECH. • Managed IT staff and data integration projects, web site maintenance, telephony, and email marketing campaigns• Set-up Zix Email encryption, SonicWALL firewall for the perimeter network• Completed multiple migrations and systems implementations including: Google Apps to Office 365, Digium Switchvox VOIP telephony, IVR implementation for automated account access, Salesforce Enterprise implementation and SQL web services integration with WEX Health/Evolution1, Microsoft Server 2012 Active Directory, Remote Desktop Services and Hyper-V virtualization -
System AdministratorHrc Total Solutions, Llc Mar 2010 - Feb 2011Manchester, Nh, Us• Responsible for managing all technology related projects, IT support, • Deployed new document management system (DocStar) and data integration tools (Pervasive Data Integrator).• Implementation of Salesforce.com Enterprise for 50+ users. Salesforce configuration included SQL integration, QuickBooks integration, Web to case, web to lead, and email to case functionality.
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Senior Technology Services EngineerMonster Mar 2008 - Mar 2010Weston, Ma, Us• Lead engineer in the implementation and configuration of Altiris for Inventory, Software deployment, and Patch Management. • Assisted in budget planning for Hardware & software purchases.• Managed end point security deployment and policies using Symantec Endpoint Protection for both servers and desktops. • Lead the design and installation of resilient DHCP and WINS services and file servers at remote sites throughout North America. • Responsible for technical documentation covering server installations, disaster recovery, and DoubleTake replication.• Responsible for managing, deploying, and configuring Active Directory services, DNS, and Group Policy Objects. • Installed and configured VMWare and Microsoft Hyper-V for multiple server virtualization projects. Dell PowerEdge, IBM XSeries and Windows Cluster implementation and administration. -
Technical Support EngineerEmc Jan 2006 - Mar 2008Round Rock, Texas, Us• Responsible for problem resolution for EMC messaging products, including EmailXtender, EmailXaminer, and EMC User Cache running on Microsoft Exchange, SQL, Lotus Domino.• Additional responsibilities include supporting tech support lab running VMWare and training other team members on the use of the lab for server provisioning. • Assisted in developing and writing a proposal on a short- and long-term lab strategy for the technical support messaging teams. • Deployed new Dell PowerEdge Servers, running Windows 2003 Enterprise with VMWare Workstation and VMWare ESX Server. Assisted in developing 2007 and 2008 capital budget for messaging teams.
Greg Ross Skills
Greg Ross Education Details
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Rivier UniversityBusiness -
Nashua Community CollegeCisco Ccna Training
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Geneva CollegePhilosophy And Biblical Studies
Frequently Asked Questions about Greg Ross
What company does Greg Ross work for?
Greg Ross works for Coastal Forest Products
What is Greg Ross's role at the current company?
Greg Ross's current role is Systems Engineer @ Omada Technologies.
What is Greg Ross's email address?
Greg Ross's email address is gr****@****ler.com
What is Greg Ross's direct phone number?
Greg Ross's direct phone number is 499119*****
What schools did Greg Ross attend?
Greg Ross attended Rivier University, Nashua Community College, Geneva College.
What are some of Greg Ross's interests?
Greg Ross has interest in Children.
What skills is Greg Ross known for?
Greg Ross has skills like Active Directory, Microsoft Exchange, Servers, Vmware Esx, Altiris, Salesforce.com, Virtualization, Vmware, Windows Server, Network Monitoring Tools, Data Integration, Cloud Computing.
Who are Greg Ross's colleagues?
Greg Ross's colleagues are Bradley Martin, Steve Overton, John Mosowitz, Marisa Brouck, Charmaine Robinson, Travares Jackson, Johnna Pitts.
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