Ross Greiner, M.Ed, M.B.A. Email & Phone Number

Beverly, Massachusetts, US

San Francisco, California, US

• Led Twilio’s newly formed New Hire Orientation team in creating, delivering, and supporting a world-class new hire orientation program that was global, scalable, and equitable program. Here are some of the highlights:
• Developed and implemented the business strategy and learning design for Twilio's global new hire orientation program. This included live training, a 30-day e-learning program, and a 90-day buddy system.
• Converted and optimized in-person onboarding to virtual onboarding post-pandemic. Resulting in cost savings of more than $30 million and increased satisfaction scores and employee engagement. - Average NPS was 75 and.
• Member of the Twilio Magic values refresh program. Facilitated workshops across the company and in new hire orientation to introduce the new values.
• Direct manager for two US-based team members. Dotted-line management to resources in APJ.

San Francisco, California, US

• In partnership with groups across Twilio, I led the development of Twilio’s learning strategy, including the implementation of L&D communities, an LMS implementation, and delivering learning content.
• In collaboration with Talent Development, Sales, Engineering, R&D, Support, Finance, and other teams, led the development of the Twilio organizational Learning Strategy.
• Led the procurement project for a corporate Learning Management System (LMS) to replace several home-grown learning tools. This included leading the RFI process, vendor selection, system implementation, content &.
• Created and facilitated the Learning Guild, a company-wide network of learning teams. This group met monthly to share learning strategies and best practices to enhance the results of learning activities at Twilio.
• Developed and implemented a learning request model. Partnered across the organization to build impactful training programs for compliance, COVID-19 safety awareness, organizational effectiveness, manager performance.
• Direct manager for US-based team members.

Broomfield, CO, US

• While providing support and leadership for our team, I led the ongoing development and management of our objectives-based, scalable partner certification program. Our team introduced both technical and soft skills.
• Developed and managed Webroot’s first partner certification program. Certified more than 12,000 individual partners within the initial year of the program. Data showed an increased revenue of ~10-12% for certified MSP.
• Implemented and managed Webroot’s internal LMS (Halogen Learning) and managed Webroot’s external/partner LMS (Cornerstone for Salesforce).
• Created the Webroot learning strategy, in-take process, and development environment. Focused on SAM and ADDIE development strategies to provide training content for partners in Customer Support, Human Resources, Sales.
• Direct manager for a team consisting of a project manager, two instructional designers, and a rotating intern.

Broomfield, CO, US

• Developed bespoke training for Webroot's new Salesforce platform. Provided e-learning, job aids, and facilitated workshops for all sales team members as part of product rollouts and ongoing professional development.

Houston, Texas, US

• Principal instructor & course developer for the 3-day BMC Education Solution Accelerator course.
• Principal instructor for the 1-day BMC Apollo 13: an ITSM Case Experience simulation.
• Instructor for BMC Action Request System Foundations Part 2 and ITSM Foundations Part 2 5-day courses

• Language arts teacher at Altona Middle School. English teacher at Niwot High School and Frederick High School. Coached Speech & Debate.

San Jose, California, US

• Trainer for Backup Exec 11d/12, Backup Exec System Recovery, and NetBackup Foundation 6.5 5-day courses.

• Provide wedding, family, senior portrait, event, and product photography services in-studio and on-location.
• Developed and maintained marketing and advertising plan, produced 20-50% growth each year.
• Developed and maintain an online presence, including an informational website, gallery, and ordering system.

• Designed and produced a weekly bulletin, including writing copy and graphic design.
• Produced special graphics projects; including ad preparation, and special materials for various worship groups.

Colorado Administrator License

Mba, Organizational Leadership

M.Ed, Education

Ba, Communication