Developing commercial analysis & insights throughout the seasonal planning process for the BA Short haul schedule, including new opportunities, frequency adjustments and route recoveries. Advanced use of Excel, SQL and Essbase for data analysis. Working with data sets such as OAG schedules, IATA DDS, Skyscanner & Infare, as well as tools such as Sabre AirVision/ Profit Manager. Projects include:- Leading multiple new route business cases & launch- Seasonal development - Tactical cancellations- Leading a review of commercial & operational challenges impacting individual routes- Setting up and chairing a steering group for enhanced collaboration (internal and external stakeholders)- Route recoveries

In preparation for starting my Network Analyst role, I was given the opportunity to gain a greater understanding of revenue management by taking responsibility for the management of 4x short haul (SH) routes.- Responsible for pricing & inventory decisions on +10,000 flights, over continual 355 day selling period (4x SH routes) - Enhanced my understanding of commercial & revenue management principles, in addition to analytical & problem solving skills. - Self-taught myself the training required for the role in a condensed period (almost half the normal duration) as well as developing my understanding of SQL.

As part of the Recruitment Interim Management team, I was given this opportunity to help fundamentally change parts of the end to end recruitment process. This was at a critical time given the post-pandemic hiring challenges and scale up of operations that had well exceeded 2019 levels of recruitment.Key projects delivered included:New candidate file log- Automated a significant part of the file quality control process, saving more than 52 working days per year for 1x colleague alone (alongside unquantifiable time saving benefit for the team). - Improved quality of data significantly and reduced human error/input- Brought system outages down from 2x monthly to almost 0- Used daily by up to 70+ colleaguesRe-developed process & training standards- Created a central source of knowledge and automated reporting system to ensure quality of vetting process and feedback into training development (feedback loop). Campaign Specific Pipeline Analysis- Developed analysis for predicting and managing large volume campaigns - The data provided was central to the decisions made by senior leaders

As part of the post-COVID scale up of BA's flying schedule, myself and other graduate colleagues were trained as cabin crew for the summer season to help support the operation. This opportunity provided an excellent insight into BA's end-to-end customer journey as well as the operational, safety and people management challenges that come with the role.

To support the challenging COVID-19 winter period, myself and other graduate colleagues were based at Heathrow Terminal 5 as Customer Experience Representatives (CER's). The role included check-in, boarding, lounge access and other customer service based roles. This provided a great insight into the challenges of evolving COVID-19 regulations, ticketing, ground operations and delivering high levels of customer service during challenging times.

Across the 5-week internship I was able to meet colleagues from different business areas and work on a range of internal projects. My two main projects were: to research a commercial training opportunity within the GLA (Global Learning Academy), and analyse existing internal communications across BA.

My role focused on organising past proposals into a categorised proposals library. This was to ensure a high level of consistency across similar types of proposals and reduce employee workload. As a secondary output this also freed up managerial input in terms of having to think back to proposals that fit similar categories. My other tasks included drafting NDA's, applying for Business Awards and attending the "Topsides 2019" Oil and Gas conference.