● Breaking down complex operational and business processes with resulting guidance on different technical approaches● Work with CEO / COO on ideation and solutioning● Support cross functional teams on execution of technology plan● Provide Go-To Market strategy based on current market conditions and client demands● Provide clients with IT and Product Roadmap planning and guidance

● Establish new and update existing Client onboarding SOPs● Coordinate and Execute on Client Onboarding and Go-Live activities both internal and external● Facilitate proactive data quality analysis and lead mitigation process when needed● Cost breakdown analysis of current Azure SQL Server environment and identify cost saving changes● Peer to Peer training on implementation best practices ● Standardize Azure App Insights for use in platform health evaluation and client support insights.● Establish Executive Reporting Metrics from App Insights

● Serve as business liaison for all IT related items centered on Clinical & Compliance, including Projects, Issues, and General Requests● Advocate internal resourcing allocation for business priorities while maintaining effort balancing, throughput, and prioritization● Lead EMR platform evaluation, selection, and implementation● Facilitate clinical scheduling and labor management app roadmap and national rollout: Impacting $700MM annual labor spend● Champion pharmacy app that has lead to $2MM in annual cost savings and reduction of one less med per patient● Champion new dictation solution that improved end-user satisfaction and over $1MM per year in cost savings● Organize and lead IT Executive Steering Committee● Manage external vendors: screening, contract negotiations● Work with subject matter experts to determine full business requirements and project ROI● Communicate decisions, priorities, and relevant project status details to all levels of the organization, including daily C-Level Interaction● Drive product launches including working with public relations team, executives, and other product management team members● Assist in Project Management efforts when resources are not available● Lead & Develop innovative VR Clinical Solution in collaboration with AT&T● Present and participate in panel for SFHHA regarding VR in Healthcare● Confidant and Point Person for CEO, COO, and CIO one off requests● Identify, coach, and mentor direct reports

● Advise executive team on current market trends and activities within the healthcare industry● Partner with all levels of the organization as an influential strategist● Assist in managing the prioritization and delivery of multi-million dollar IT Portfolio● Leader in creating and implementing standardized processes to close departmental gaps● Investigate internal and external solution options that best meet business objectives● Assist Senior Leadership with vendor management responsibilities; which include, cost analysis, evaluation of utilization, and negotiations● Present and make recommendations to executive leadership on course of action for a number of IT initiatives● Provide BRM support to cross-functional partners on the overall progress and direction of efforts● Perform process mapping on current business workflows to help facilitate objective review sessions for locating efficiencies● Assist in the growth of team members by being a group mentor

● Served as an application lead for 5 successful EPIC implementations and supported 9 others ranging in size from 20 to 450+ beds● Served as an application analyst liaison for new install of Optime & Anesthesia modules● Coordinated and participated directly in all project activities: implementation planning, task development and assignment, application build, configuration, support, and peer training● Established new system design and build for two new types of hospital departments: Burn Unit and Behavioral Health Institute● Facilitated multi-disciplinary, collaborative focus groups● Member of several subcommittees as application representative and/or facilitator: Therapy, Cardiac and Pulmonary Rehab, Behavioral Health, Data Courier, Change Control, ICD10, Best Practice Advisory, NursingInformatics Committee, and Downtime● Communicated project status and results to senior hospital management through in-person executive summaries● Cultivated & maintained successful relationships with internal and external business partners

● Worked with business Leaders on establishing business continuity/disaster recovery planning● Lead unit testing on new JDE billing software being deployed across North America● Established internal IT audit standards and practices● Collaborated with IT and Business Management in performing risk assessments● Collaborated with Business Relationship Managers to establish enterprise IT capital project proposals● Performed project financial modeling and forecasting● Created and maintained IT governance methodology documentation and related SDLC documents and templates● Built and maintained variance reports for IT management review● Maintained all IT non-employee information, contract rates, and terms

• Assisted in maintaining and implementing telecommunications equipment and solutions for a large call center environment; 900+ users with 1700+ phones• Reviewed, analyze, and implement telecommunications solutions and efficiencies for a 50% year over year growing company• Assisted in moving company to a new building while maintaining normal daily business operations; 600+ employees and ~50 servers