Ross Hayden Email & Phone Number

Results-driven Service Management professional & leader with extensive experience in incident and problem management and demonstrably improving service performance utilising ITIL & Agile ways of working. Adept at leading and motivating both technical and non-technical teams, fostering collaboration to achieve optimal results in fast-paced environments. Strong stakeholder management skills, building trust and navigating complex situations at all levels and proven ability to manage third-party suppliers. Able to cope under pressure and manage important tasks successfully, such as Ops readiness for high-profile streaming events. Committed to continuous learning and self-improvement with a good understanding of modern media technology. Possess exceptional communication skills, tailoring approach to effectively engage stakeholders and build strong rapport.

Listed skills include Windows Server, Active Directory, Itil, Servers, and 34 others.