Ross Heaviside Email & Phone Number

Manchester, GB

Manchester Area, United Kingdom

Main tasks performed: Working in nightclubs and bars in a variety of locations, playing music, communicating with audiences via a public address system, adapting style to audience and venue requirements, operating disco lighting equipment, handling customer queries and requests.

Manchester, England, United Kingdom

• Responsibility for numerous operational functions for a professional sports club including:
• Head of Gameday Operations – legal responsibility for venue on home gamedays, organizing volunteers, arranging merchandise, liaising with opposing clubs, ticket management, liaison with external partners for gameday.
• Lead contact for BBL (league) activity e.g. player contracts/registrations, TV/rightsholder enquiries, fixture scheduling
• Community Manager – managing relationships with schools and colleges for player coaching sessions/meetings; creating student opportunities at the club with lecturers and students in journalism, filming, design and.
• Travel Manager – arranging coach travel and hotel stays for players and staff on away games
• Regular interaction with players, coaching staff, club staff and partners to optimise delivery

Salford, England, United Kingdom

• Created and developed University esports strategy 2018-2021
• Project manager of £1.2m portfolio with spending oversight and targets met for project lifespans: 8% underspend over three years / >85% target adherence over three years
• Devised and implemented project reporting process across the organization
• Account manager for multiple industry partners at all stages – initiation to maintenance
• Initiated and oversaw extensive cross-departmental collaboration across the organisation to enhance project delivery – created multiple projects and workgroups
• Devised training and process guides to develop partnership work internally

Salford, Greater Manchester

• Activation and management lead for the University’s relationship with Great Run Company - initiated the University’s inaugural cohort entry in 2019
• Day-to-day account management of University partnerships with professional sport clubs, governing bodies and other sport organisations
• Contract activation and implementation relating to multiple sports organisations
• International and national conference representative for University of Salford
• Chaired partnership meetings with internal and external partners
• Project co-ordination / management of strategic University sporting projects

Salford, United Kingdom

Main duties: Project co-ordination and issue resolution, relationship management of industry partners, servicing senior management meetings, building and maintenance of SharePoint site, creation and maintenance of training guides, organisation of site visits and events with internal and external partners

Student Administration

Main duties: Handling all aspects of production and delivery of degree certificate production, lead author of the University's student name change policy, managing data returns for sponsored students, leading a full reorganisation of handling online shop orders, managing online registration for new students at the University, overseeing regular process.

Manchester

Main duties: Handling customer enquiries for all areas of Business Growth Hub and Manchester Growth Company; Conducting light touch client diagnostics via telephone; Using fact finding techniques to accurately identify client support; Coordinating events end-to-end from inviting delegates to presence at company events; Liaising with other stakeholders.

Manchester, United Kingdom

Main duties performed: Contacting existing and new clients to conduct business reviews; conducting a full diagnostic with clients to evaluate and determine appropriate support identified; actively listening to use probing and fact finding techniques to clearly identify client support; effectively signposting support for clients; discussing and booking.

Main duties and achievements: Part of the inaugural self managed team at British Gas; designing OFGEM compliance training material for use by 2000 staff; managing adherence to customer complaints for 40 agents with a 95% success rate; delivering training briefings to agents and senior staff on different subjects; managing customer accounts and taking.

Main Tasks Performed: Undertaking customer transactions and maintenance of account details, providing appointments for customer advisers, maintaining control of cash on counter position, maintaining data protection of customer account details, Moneysense adviser for financial assistance for customers who require extra assistance with their accounts.

Master Of Science - Ms

Master Of Science - Ms

Ba

Education record