Main tasks performed: Working in nightclubs and bars in a variety of locations, playing music, communicating with audiences via a public address system, adapting style to audience and venue requirements, operating disco lighting equipment, handling customer queries and requests.

Responsibility for numerous operational functions for a professional sports club including:• Head of Gameday Operations – legal responsibility for venue on home gamedays, organizing volunteers, arranging merchandise, liaising with opposing clubs, ticket management, liaison with external partners for gameday delivery e.g. venue, security, league, TV, sponsors• Lead contact for BBL (league) activity e.g. player contracts/registrations, TV/rightsholder enquiries, fixture scheduling• Community Manager – managing relationships with schools and colleges for player coaching sessions/meetings; creating student opportunities at the club with lecturers and students in journalism, filming, design and customer service• Travel Manager – arranging coach travel and hotel stays for players and staff on away games• Regular interaction with players, coaching staff, club staff and partners to optimise delivery• Tasked with creation and implementation of process efficiencies within the organisation

• Created and developed University esports strategy 2018-2021• Project manager of £1.2m portfolio with spending oversight and targets met for project lifespans: 8% underspend over three years / >85% target adherence over three years• Devised and implemented project reporting process across the organization• Account manager for multiple industry partners at all stages – initiation to maintenance• Initiated and oversaw extensive cross-departmental collaboration across the organisation to enhance project delivery – created multiple projects and workgroups• Devised training and process guides to develop partnership work internally• Lead organiser for events and site visits

• Activation and management lead for the University’s relationship with Great Run Company - initiated the University’s inaugural cohort entry in 2019• Day-to-day account management of University partnerships with professional sport clubs, governing bodies and other sport organisations• Contract activation and implementation relating to multiple sports organisations• International and national conference representative for University of Salford• Chaired partnership meetings with internal and external partners• Project co-ordination / management of strategic University sporting projects• Market research of prospective and existing industry partners• Extensive use of CRM (Dynamics) including development of departmental dashboard Role was seconded - came to an end during organisational restructure and reverted to substantive role

Main duties: Project co-ordination and issue resolution, relationship management of industry partners, servicing senior management meetings, building and maintenance of SharePoint site, creation and maintenance of training guides, organisation of site visits and events with internal and external partners

Main duties: Handling all aspects of production and delivery of degree certificate production, lead author of the University's student name change policy, managing data returns for sponsored students, leading a full reorganisation of handling online shop orders, managing online registration for new students at the University, overseeing regular process improvements within existing frameworks, creation and implementation of University-wide publicity campaign,

Main duties: Handling customer enquiries for all areas of Business Growth Hub and Manchester Growth Company; Conducting light touch client diagnostics via telephone; Using fact finding techniques to accurately identify client support; Coordinating events end-to-end from inviting delegates to presence at company events; Liaising with other stakeholders internally and externally to deliver events; Delivering presentations internally for new software

Main duties performed: Contacting existing and new clients to conduct business reviews; conducting a full diagnostic with clients to evaluate and determine appropriate support identified; actively listening to use probing and fact finding techniques to clearly identify client support; effectively signposting support for clients; discussing and booking training workshops; advising on one to one support required; feedback to management any areas of further support identified from client needs analysis

Main duties and achievements: Part of the inaugural self managed team at British Gas; designing OFGEM compliance training material for use by 2000 staff; managing adherence to customer complaints for 40 agents with a 95% success rate; delivering training briefings to agents and senior staff on different subjects; managing customer accounts and taking charge of complex queries relating to them; monitoring length of calls for a team and addressing issues if this is above required targets; creating new accounts for customers; adhering to data protection regulations; ensuring existing details and accounts were entirely up to date

Main Tasks Performed: Undertaking customer transactions and maintenance of account details, providing appointments for customer advisers, maintaining control of cash on counter position, maintaining data protection of customer account details, Moneysense adviser for financial assistance for customers who require extra assistance with their accounts.